FAQ - Avoid deposit or withdrawal problems


xtraelv
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Threads: 21, Posts: 764
#0

 

https://www.cryptopia.co.nz/CoinInfo and https://www.cryptopia.co.nz/News check before deposit or withdrawal

Always check if a coin is in maintenance before depositing. The status will often indicate the issue. Withdrawals are disabled from coins in maintenance. You will also not be able to generate a wallet address while the coin is in maintenance.

 

 

Check that the current block height matches the wallet block height. It could indicate that the wallet is behind (your deposit will take longer to arrive) or wallet could be stuck.

 

Check the coin rating, how many block confirmations are required and the number of nodes. Less than 5 nodes indicates a small network and usually is a good indication that the coin network is not particularly stable. Click on the connections to see how many nodes are connected. Sometimes it indicates one or two when it is only intermittently connecting or not at all. 

 

If a coin has zero nodes connected the wallet won't be able to update. Your coins cannot be sent or received by the wallet. It may show on your wallet address but won't be in the wallet until the node connection is re-established and the wallet is re-synced. In extreme cases this can take anything from a few days to months. In case of a dead coin network it will never happen.

 

Coin ratings are indicative only. It is based on listed technical features and data provided in the whitepaper. It does not indicate whether they are a good investment or not.

 

Windows Wallet: Yes
Linux Wallet: Yes
Mac Wallet: Yes
Mobile Wallet: Yes
Web/Paper Wallet: No
Premine: 0%
Website: Yes
Block Explorer: Yes
Cryptopia Forum: No
Total: 700/1000

 

The way it works is when you send crypto it gets transmitted to the blockchain and the funds get allocated to a wallet address. - however - the actual wallet on an exchange is a combination of hardware and software. It connects to the blockchain via nodes supplied by the blockchain. It syncs with the blockchain and as it retrieves each block from the blockchain transfers the relevant information to the exchange ledger. Once it is on the exchange ledger it shows up as funds on your account. Showing on the wallet address on the blockchain is NOT the same as the funds being in the wallet. If the transaction is not communicated from the blockchain to the wallet (e.g. no nodes or other connectivity errors) it will NOT be updated in your exchange balance.

Wallet software is supplied by the coin developers - not Cryptopia

 

With https://www.cryptopia.co.nz/News always scroll down and read a month of posts. It will provide advise of known issues and inform you of delists. Doing so will prevent problems and provide you with opportunities to make $.

 

 



Posted: 2/7/2018 8:26:35 AM Edited: 2/28/2018 1:45:01 AM
xtraelv
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Threads: 21, Posts: 764
#1

I met all the conditions, but I was not deposited until the day after.
bonpay homepage real-time chatting also said that their confirmation was a successful transmission.
Txid: 0x16263ad164f85836e000d8e019ffca90539bdd445f50eabb4a68e48f3312cc0a
hot181818: 2/7/2018 8:48:49 AM

 Not true. https://www.cryptopia.co.nz/CoinInfo/?coin=BON Bonpay wallet is 6000 blocks behind.

 



Posted: 2/7/2018 9:23:31 AM Edited: 2/7/2018 9:30:47 AM
xtraelv
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Threads: 21, Posts: 764
#2

I am not an expert. So I want to know when my deposit will be.
hot181818: 2/7/2018 9:37:21 AM

 The purpose was to educate users - not to critisize you.

Crypto is experimental and not user friendly yet. It is really important to understand how the basics work to avoid problems.

A lot of issues can be reduced and avoided by taking precautions and looking for issues before sending coins.

It did 5 deposits and 6 withdrawals today without any issues - all arrived within 10 minutes. I check every time to avoid issues.

Some problems are unavoidable - but a lot of them can be avoided.

 



Posted: 2/7/2018 9:47:50 AM Edited: 2/7/2018 9:48:40 AM
xtraelv
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Threads: 21, Posts: 764
#3

Well that still doesn't explain why ETH deposits and withdrawals are not being processed... The node has 13 connections & block is in sync yet forum is being spammed of missing deposits and stuck withdrawals.

xldon2lx: 2/7/2018 11:30:41 AM

 You are right - the forums are getting spammed . Some people post 20+ posts about the same issue. With 1.5 million users there are bound to be some issues and unfortunately you are having such issue.

Ethereum poses issues for most exchanges - it has well documened problems. Overloaded Ethereum network, mempool TX rejections, not returning a TX and Nonce gaps are all well documented ETHEREUM problems.



Posted: 2/7/2018 11:36:47 AM
marvel212
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Threads: 3, Posts: 97
#4

20 days and 21 hours, my transaction id is still not found on the blockchain cry, no coin appeared on my wallet cry, there are not any responses from my ticket cry

MTamy407: 2/7/2018 4:17:42 PM

 Wow that's awful.   You didn't get help from admin? Sent 1000 innova coins to my wallet.  Nothing showed up for 2 days.  Stuck on processing.

 

I never have problems sending from my regular exchanges like bittrex or korbit here in Korea but cryptopia always have payment stuck or processing. 

Don't get me wrong. Most of the time it runs quite well but these issues are quite familiar.  From few months I've been using it.  I had about 15 stuck payments.  Most of them fixed itself within few hours to couple of days but 20 days and you are not getting the help you need is what bothers me.



Posted: 2/7/2018 6:41:39 PM
truant
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#5

SUPER MANUAL!  TY!



Posted: 2/7/2018 8:27:04 PM
gopulsa
Gender: Male
Country: Indonesia
Threads: 0, Posts: 28
#6

Please help me. I withdraw Coin. Stats cryptopia is completed but im not received my coin I check etherscan and transcations is failed. please help me. My Withdraw #3043204 . 

 

 

Please help me sir. I need my money :). Thank you very much.



Posted: 2/8/2018 1:43:31 AM Edited: 2/13/2018 6:46:33 PM
ZeroTolerance
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#7

21 days and 15 hours, my transaction id is still not found on the blockchain cry, no coin appeared on my wallet cry, there are not any responses from my ticket cry

My coin is ECOB . ECOB BASED ON NEM BLOCKCHAIN, but XEM (NEM) has been put into maintenance in light of the stolen Coincheck funds in accordance with plans that the NEM Foundation are forming. And how about ECOB ? crycry

If the Cryptopia can not withdraw my coin, please return it to my balance cry

MTamy407: 2/8/2018 11:15:14 AM

 Forget it



Posted: 2/8/2018 11:34:19 AM
ZeroTolerance
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#8

Is anybody knows, why block height for Geth/v1.7.2 doesn`t grow up?



Posted: 2/8/2018 11:36:20 AM
xtraelv
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Threads: 21, Posts: 764
#9

Well that still doesn't explain why ETH deposits and withdrawals are not being processed... The node has 13 connections & block is in sync yet forum is being spammed of missing deposits and stuck withdrawals.

xldon2lx: 2/7/2018 11:30:41 AM

 You are right - the forums are getting spammed . Some people post 20+ posts about the same issue. With 1.5 million users there are bound to be some issues and unfortunately you are having such issue.

Ethereum poses issues for most exchanges - it has well documened problems. Overloaded Ethereum network, mempool TX rejections, not returning a TX and Nonce gaps are all well documented ETHEREUM problems.

xtraelv: 2/7/2018 11:36:47 AM

 

 

This has nothing to do with the issues you have listed above. People don't receive TxIDs for days, and that's on Cryptopia only.

 

I haven't heard about anyone experiencing this sort of malfunction on any other exchange and I have never heard people complain about any other exchange as much as they do about Cryptopia.

 

This is absolutely not normal. Stop fooling people and focus on fixing / explaining the existent and ongoing issues. 

Dandilion: 2/7/2018 11:48:42 AM

 https://github.com/ethereum/go-ethereum/issues 

736 current issues with ethereum - I challenge you to find a coin that has more issues.

https://github.com/ethereum/go-ethereum/issues/14669 

Exact description of a common issue complained about on here.

Google Ethereum issues and EVERY exchange has issues with it.

 

 

 



Posted: 2/8/2018 12:12:35 PM Edited: 2/8/2018 12:36:28 PM
bearface
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#10

Hi

Newb question.

 

Am I correct in thinking ALL Geth wallets (which I think means all ETH tokens) are three (3) DAYS behind based on block count?

 

e.g.

 

MobileGo (MGO)
  None Asset 5040071 OK Active Geth/v1.7.2 - MGO

 

But https://www.etherchain.org/block/5040071 says that block was three (3) DAYS ago.

 

Does this mean we have to wait three (3) DAYS for all ETH token deposits and withdrawals to be procesed?

 

Thanks and sorry I'm sure this is an obvious question!



Posted: 2/8/2018 10:04:44 PM
tradermj
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Threads: 0, Posts: 1
#11

Good day,

 

I made a mistake to withdraw from my mining pool suprnova.cc to my cryptopia wallet(Zclassic).  These funds are not showing in my wallet at cryptopia now.

 

Does this mean the funds are lost?



Posted: 2/9/2018 12:15:28 PM
guilhermegarcia
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Threads: 0, Posts: 2
#12

Eu retirei en a minha carteira no domingo passado ... ainda diz que o processamento e nenhum ID de transação gerado ... ficando muito irritado agora ... enviado no ticket ... nenhuma resposta ainda 😕😕

Andrewr4739: 2/8/2018 7:03:09 PM

 

 

IM with the same problem, Do you solve your problem, or not yet ?



Posted: 2/10/2018 10:42:05 AM
MINEURTRADER4C
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Threads: 0, Posts: 1
#13

Hello

I have coins stuck too

I want to understand for my skill :)

 

if the wallet is Ok

if the node are Ok

why coins are not sent (no transaction) and are in process

 

if you re in the right blockchain why its not work

 

When a wallet is not the last version, its a problem to withdraw our deposit ?

When a wallet is in maintenance can we deposit ?

 

Great thread , i think it can help many users...hope its hope to date

 

thanks for your answer



Posted: 2/10/2018 9:54:38 PM
Pitek003
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#14

What is the ETA for ZCL wallet maintenance?

rik84: 2/8/2018 6:45:43 PM

 <<<<<THIS>>>>>

charlesgarlando: 2/9/2018 2:17:14 AM

 

3rd.   This is critical with the upcoming hard fork.  ZCL transactions are processing fine elsewhere.  What is the problem with Cryptopia?

cdrummo1: 2/11/2018 6:02:02 PM

 They just don't send coins. Blockchains have no orders ! Tell us whats mean " processing"... thats mean u don't have our coins to send it back to wallet or what ?!



Posted: 2/11/2018 6:09:15 PM
Pitek003
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#15

after 60 hours waiting i have my coins on wallet :)



Posted: 2/11/2018 9:37:54 PM
FinZen
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Threads: 1, Posts: 10
#16

For those who are fed up with Cryptopia's lack of customer care and slower than slow ticket response, below is an alternative that you can consider.

It is very sad that Cryptopia customers have to resort to such extremes, but it seems like Cryptopia is continuously sleepwalking with the issues of poor customer service and borderline negligent behaviour!  If customer complaints are not helping, perhaps authorities knocking on the door will wake this company up!!!

 

"Cryptopia Limited is currently registered on the Financial Service Providers Register (FSPR) (see below for an explanation on of the FSPR) and is a member of the Financial Dispute Resolution on Scheme DRS: h p://www.fdr.org.nz. Membership in a DRS provides customers with an avenue for redress when a dispute arises with their financial service provider; this service is free to consumers. The DRS may be able to assist you in this matter, however you must take your complaint to the company in question first. 

The Financial Service Providers (Registration on and Disputes Resolution) Act 2008 requires a company that is carrying on the business of providing financial services in or from New Zealand to be registered and the company name to be listed on the Financial Service Providers Register (FSPR) which can be found at  www.fspr.govt.nz. Entities are only able to be registered on the FSPR if they are actually providing financial services from a place of business in NZ.

The FSPR was set up to allow the public to check if FSPs are registered, their business address, the types of financial services FSPs are registered to provide and whether they belong to a dispute resolution on scheme [DRS]. However being registered does not involve any licensing or determination on by an authority that a FSP is a fit and proper person and is no guarantee that a company is currently operating in NZ."

 

-- Above information is a reply from New Zeland FMA  --



Posted: 2/12/2018 11:05:02 AM Edited: 2/12/2018 11:05:44 AM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 21, Posts: 764
#17

For those who are fed up with Cryptopia's lack of customer care and slower than slow ticket response, below is an alternative that you can consider.

It is very sad that Cryptopia customers have to resort to such extremes, but it seems like Cryptopia is continuously sleepwalking with the issues of poor customer service and borderline negligent behaviour!  If customer complaints are not helping, perhaps authorities knocking on the door will wake this company up!!!

 

FinZen: 2/12/2018 11:05:02 AM

 Yes - a successful complaint is likely to result in bulk delisting of problem coins. That would certainly solve a lot of problems.

 



Posted: 2/12/2018 12:52:08 PM Edited: 2/12/2018 12:58:47 PM
xtraelv
Gender: Unknown
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Threads: 21, Posts: 764
#18

Deposit & Withdrawal Updates 16th February

We are aware of issues with long processing times on deposits and withdrawals. This doesn't affect withdrawals of ETH, ETN, BTC, LTC or DOGE. We apologise for these and have been working hard on a resolution. As of early next week we expect deposit times to be back within normal ranges, while withdrawals may take longer to restore to normal operation. In the interim, please be aware that processing times on deposits or withdrawals may exceed 30 hours, although in most cases are likely to be less than this. Please don't submit support tickets relating to processing delays as we are unable to expedite these manually - our focus is on quickly resolving the issue for everyone. Thank you for your continued support and understanding The Cryptopia Team.

Published by: froufrou @ 2/16/2018 5:46:29 AM

 

https://www.cryptopia.co.nz/News 



Posted: 2/16/2018 8:50:08 AM
untilted
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Threads: 1, Posts: 107
#19

"Why are there no warnings?"

probably because they're too busy fixing the actual problem to take the time to change the site to tell you something they already posted in the forum.. the scale of an operation like cryptopia means it's not just a case of FTPing into a web server and hacking a bit of HTML onto a page - it takes days to get through the administrative process of changing a live site, to make sure even a tiny edit doesn't shaft everything..

 

"theyre a scam/stealing our coins/stick things deliberately/insert other conspiracy theory here"

yeah yeah, they've been around for years, they're registered as a service provider with regulators, you can find out the names and addresses of key people in the public record, and a very small percentage of their user base have a complaint yet every single minor issue they hit with dog shit coin X produces some tin hat wacko pitchforking about how he's going to firebomb the place if he doesn't get his 20 dollars back.. bitfinex employee paid to spread a bit of FUD or genuine complaint? Who knows..



Posted: 2/17/2018 7:39:40 AM
matricea
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Country: Unknown
Threads: 0, Posts: 5
#20

Deposit & Withdrawal Updates 16th February

We are aware of issues with long processing times on deposits and withdrawals. This doesn't affect withdrawals of ETH, ETN, BTC, LTC or DOGE. We apologise for these and have been working hard on a resolution. As of early next week we expect deposit times to be back within normal ranges, while withdrawals may take longer to restore to normal operation. In the interim, please be aware that processing times on deposits or withdrawals may exceed 30 hours, although in most cases are likely to be less than this. Please don't submit support tickets relating to processing delays as we are unable to expedite these manually - our focus is on quickly resolving the issue for everyone. Thank you for your continued support and understanding The Cryptopia Team.

Published by: froufrou @ 2/16/2018 5:46:29 AM

 

https://www.cryptopia.co.nz/News 

xtraelv: 2/16/2018 8:50:08 AM

 I have 2 tickets opened for 1 week, both related to BTX and no reply! Please help me, I guess that manual intervention is needed. Also I saw that https://www.cryptopia.co.nz/CoinInfo/?coin=BTX blocks are not up-to-date; your is 139602 and on the blockchain 141800.


  • #209948 - Deposit - BTX deposit - not arrived

    Hi, I did a transaction from my local wallet to cryptopia btx and it did not arrived. According to the blockchain info, it was done. Status: 336 confirmations Date: 22-Feb-18 17:49 To: alex-btx-cryptopia 1C4fhqWo6r6Pnp15mpCrV4aX1sC4cd8bZQ Debit: -3.34898200 BTX Transaction fee: -0.00081800 BTX Net amount: -3.34980000 BTX Transaction ID: fb6f75072ec752d00b019cbe831e14028a38faf39de49ccf9afe8dc62ba7b327 Transaction total size: 814 bytes Output index: 1 Please help!

    Opened: 2/23/2018 8:43:34 AM New
  • #201374 - Withdraw - BTX withdraw issue

    @Cryptopia_NZ ,more then 12 hours are gone and my btx transaction on @Cryptopia_NZ is still on pending.I need to have the money on sent on early morning,cause of BTX airdrop. 3195897 BTX 28.413800230.01000000 Pending 1E48WgZxUfECpJVCnJuxkg3DcgBAw5J6vr 18/02/2018 10:22:00 AM Thank you!

    Opened: 2/18/2018 8:59:35 PM Awaiting admin reply.


Posted: 2/24/2018 8:47:39 PM
gopulsa
Gender: Male
Country: Indonesia
Threads: 0, Posts: 28
#21

argggggggggggggghhhhhhhhhhhhhhhh 23 days now ticket not answer !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! return my money !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



Posted: 2/25/2018 1:58:26 AM
gopulsa
Gender: Male
Country: Indonesia
Threads: 0, Posts: 28
#22

After more 32 days waiting, there was also a kind man of the Cryptopia reply for my ticket. I can only say thank you very much, embarassed hlj21

MTamy407: 2/19/2018 5:09:27 AM

 how much balance of withdrawal ?



Posted: 2/25/2018 1:58:58 AM
Erelas_RyAlcar
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 5
#23

For those who are fed up with Cryptopia's lack of customer care and slower than slow ticket response, below is an alternative that you can consider.

It is very sad that Cryptopia customers have to resort to such extremes, but it seems like Cryptopia is continuously sleepwalking with the issues of poor customer service and borderline negligent behaviour!  If customer complaints are not helping, perhaps authorities knocking on the door will wake this company up!!!

 

FinZen: 2/12/2018 11:05:02 AM

 Yes - a successful complaint is likely to result in bulk delisting of problem coins. That would certainly solve a lot of problems.

 

xtraelv: 2/12/2018 12:52:08 PM

 

A post like that, is utterly ridiculous.  "Likely to result in a bulk delisting of problem coins." would cause more issues for Cryptopia than they would like to contemplate.



Posted: 2/25/2018 2:19:54 AM
samiadiguzel
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#24

have a nice day,

I made 2365 XEM transfers from koineks.com on 24/02/2018.

but still NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E account was not transferred.

can you help me please?



Posted: 2/26/2018 9:37:31 AM