Support Tickets Log


Lablack
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 22
#0

Since we have absolutely no information from cryptopia- people who have had support tickets answered please let us know your ticket number and how long you had to wait so we can get an idea of how long we will have to wait.

 

Thanks in advance

 

P.s. if anybody from crypotia wants to update us this would be appreciated 



Posted: 1/28/2018 7:05:52 PM
rockngroll
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 21
#1

Good idea - is there anybody out there who get an answer? That would be great to know.

 



Posted: 1/28/2018 11:55:40 PM
Robs_free
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 3
#2

I have been waiting since Jan. 8th for about .09 BTC deposit into my account from Binance - so far no sign with thousands of confirmations.

I submitted a support ticket on the 10th and have had no responce so far.  Hard to understand how this site is accepting new customers when they seem 

unable or unwilling to service their existing customer base.  With all due respect to them it would seem only fair to u,s the existing customer base to 

suspend new customers till they get caught up as other exchanges have done in the past.   I am now getting a bit fearful to do anymore funding into

this account at least till they show some long overdue support.  



Posted: 1/29/2018 12:34:48 AM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 18, Posts: 589
#3

I have been waiting since Jan. 8th for about .09 BTC deposit into my account from Binance - so far no sign with thousands of confirmations.

I submitted a support ticket on the 10th and have had no responce so far.  Hard to understand how this site is accepting new customers when they seem 

unable or unwilling to service their existing customer base.  With all due respect to them it would seem only fair to u,s the existing customer base to 

suspend new customers till they get caught up as other exchanges have done in the past.   I am now getting a bit fearful to do anymore funding into

this account at least till they show some long overdue support.  

Robs_free: 1/29/2018 12:34:48 AM

 Suspending account registrations has no effect. Only have to look at the issues facing bittrex where they have suspended registrations and people are selling their unused accounts (often to scammers).



Posted: 1/29/2018 2:13:24 AM
MissJane
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#4

I made a deposit via International Money Transfer direct from my Australian bank account on 4th January.. on the 13th January I lodged a support ticket, and as of now there has been no reply from support and no sign of my funds anywhere. I'm trying to be patient as I realise the huge backlog that Cryptopia are dealing with, however it would be nice to know at least approximately where in the queue my support ticket is.



Posted: 1/29/2018 2:54:26 AM
Hawke35
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 7
#5

I made a ticket Jan 4 for a withdraw, still waiting.



Posted: 1/29/2018 3:35:49 AM
shawn_ster
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 3
#6

3 days waiting for an ETH withdrawal...im no answer from support..im definately not going to deposit anymore funds until they get their shit together



Posted: 1/29/2018 3:58:11 AM
akirax82
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 10
#7

Ticket 118821. Jan 7



Posted: 1/29/2018 6:39:52 AM
stojke
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 11
#8

142866  , Jan 13

 

OMG , 24k tickets in 7 days 



Posted: 1/29/2018 9:32:51 AM
rockngroll
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 21
#9

btw: Ticketnumber: #162837 opened: 1/23/2018

 



Posted: 1/29/2018 3:28:01 PM
Jitendra1987
Gender: Unknown
Country: India
Threads: 0, Posts: 3
#10

I am not sale pcc Coin trying meny times but only order placed in every time...... what I do....plz resolve my problem....I am bay pcc 290 satoci, sale order placed 52....



Posted: 2/3/2018 5:33:43 AM
chizara
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 15
#11

Hello Support,

If it were possible to add a screen shot to this, I would have done so. Specially look at my account withdrawal history - It's a MESS . For over 19 days now, my 120 HomeBlockCoin withdrawal has been in "Processing" . The ticket number is #164299.

 

Kindly solve the issue of my HBC withdrawal that has been processing for a very long time. You can cancel the transaction and let me retry it again OR you complete the withdrawal process.

 

Regards,

Chizara



Posted: 2/12/2018 8:28:15 AM
MTamy407
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 285
#12

After more 32 days waiting, there was also a kind man of the Cryptopia reply for my ticket. I can only say thank you very much, embarassed hlj21



Posted: Today 4:53:22 AM