I opened a support ticket about this on 1/6/2018 and have not received a reply yet. I turned on Google Authenticator for my 2FA, but it wasn't set up properly with Cryptopia. As a result, I'm not able to get into my security settings (I think I only turned it on for that so far). When I try to access the security settings area, it asks for the Authenticator code, so I can't go in there to set it up properly. I need to have it reset back to PIN so I can access the security area and set it up properly. The ticket area says average wait time right now is 12 days, but I'm going on 22 days now and no response. Any suggestions?
create another account if you don't have any coins in there.