ltc "not tet redeemet" blockchain

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I sent 0.9 ltc from kucoin two days ago to my ltc cryptopia address, after 10 minutes only 0.002ltc arrived (I see it in the deposit history) but only 0.0014 ltc available.
the transfer is completed and verified 6/6
kucoin support says they are stuck in the blockchain. "not yet redeemet"
transaction cf7a4e1eecfb5d2146b8ea9e5976aaef7df39696 99b4ee0a664c3a5656a823e7
Can anyone help me?
cryptopia support does not answer me

Posted: 1/27/2018 8:38:20 AM