sent bitcoin to cryptopia to buy LUX cant transfer all to LUX?

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I sent some bitcoin to Cryptopia to buy LUX. I tried to exchange all Bitcoin but it only exchanged about 1/4 of the bitcoin. Not very user friendly compared to coinbase or gatehub. Can anyone give me advice? I only opened Cryptopia to buy LUX and want all bitcion exchanged.

Posted: 1/26/2018 8:09:35 PM Edited: 1/26/2018 8:19:58 PM