FAQ - I sent my coin to the wrong wallet type


xtraelv
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Threads: 18, Posts: 589
#0

If you accidentally sent a coin to the wrong coin type wallet on Cryptopia this will explain the procedure that could lead to their recovery.

Remember - it is your mistake - it is a difficult one for Cryptopia to solve.


You will need to make a support ticket here:

https://www.cryptopia.co.nz/UserSupport   

and mention that you agree to their 10% cross chain recovery fee.

(This will speed things up)

 

You will need to include the TXid. Then wait. Response to your support ticket is currently about 12 days. Recoveries take time and no fixed timeframe is provided.

(Allow at least two weeks after your support ticket is answered) 

 

BCH to BTC wallets are usually recoverable.


Recovering coins crosschain is a dangerous and time consuming process. Not all deposits can be recovered and the time frame of recovery is at Cryptopias discretion.

Cryptopia will only recover coins if the coin that was sent to the wallet is currently listed on Cryptopia.
Recovery fee is only payable upon successful recovery. (The amount less 10% wil be credited to your account). Cryptopia won't recover tiny amounts.


Examples of what Cryptopia will attempt to recover :


BTC transaction to BCH wallet
ETH to Adshares (ERC-20 token)
Adshares (ERC-20 token) to ETH


If it is an ETH token that isn't listed, it can still be recovered, but the fee is 0.3 ETH for that and you will need to provide an address to return to.


Any non-ethereum crosschain coin deposit that Cryptopia doesn't have listed here https://www.cryptopia.co.nz/CoinInfo to an incorrect wallet cannot be recovered.


IF YOU SENT THE COIN FROM THE EXCHANGE TO THE WRONG WALLET - CRYPTOPIA CANNOT HELP

UNLESS IT IS A ERC-20 TOKEN, ANY COINS NOT LISTED ON CRYPTOPIA WILL NOT BE RECOVERED

CRYPTOPIA CANNOT RECOVER COINS SENT TO SOMEONE ELSES WALLET

 

If you are unsure of something regarding crosschain recoveries please leave a post in this thread.

 



Posted: 1/22/2018 2:49:20 AM Edited: 1/22/2018 6:27:27 AM
peter_pan1
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Threads: 1, Posts: 4
#1

Thanks very much for posting this, please see below which is quoted from my support ticket

 

PS. Im happy to pay the 10% recovery fee if that is required.

 

Much appreciated

 

Hey there from Victor in Australia, Today I made a mistake of depositing 0.6 Ethereum into a generated Decision Token (HST) address today (transferring from My Ether Wallet to the Cryptopia Exchange). I realised the mistake. I should have deposited to an Ether address (silly me!) Could you please help me recover the funds? Im happy for the Ethereum to appear on your exchange because I want to make a trade. Appreciate your help. I know you guys must be under a lot of pressure! The details are as follows:

TxHash: 0xa75b4251502bdfe48d529e0fb314e29129e463c913d7ba1a7c0d13516796e1c6

From: 0x7b05541fed7b278f236f8e8d7f91ba748003e3c2

To: 0xf5aae41c25eaa89742d878cc6acf999f3e740906

Value: 0.6 Ether ($671.05)

Gas Limit: 21000 Gas Used By Txn: 21000

Gas Price: 0.00000004 Ether (40 Gwei) Actual Tx Cost/Fee: 0.00084 Ether ($0.94) Cumulative Gas Used: 5273080 Nonce: 11



Posted: 1/22/2018 3:28:39 AM
KOCHESE
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Threads: 0, Posts: 1
#2

hi there  im happy to pay  . i have sent bct to altcoin in cryptopia be just thought i ask if you can return it if not it was my own stupied fault

https://blockchain.info/tx/29ffec5e28f421b19c089611fd6ceae28dd611a1aa8cd8870c597da8ecd32318

cheers pete



Posted: 1/22/2018 4:20:43 AM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 18, Posts: 589
#3

Thanks very much for posting this, please see below which is quoted from my support ticket

 

PS. Im happy to pay the 10% recovery fee if that is required.

 

Much appreciated

 

Hey there from Victor in Australia, Today I made a mistake of depositing 0.6 Ethereum into a generated Decision Token (HST) address today (transferring from My Ether Wallet to the Cryptopia Exchange). I realised the mistake. I should have deposited to an Ether address (silly me!) Could you please help me recover the funds? Im happy for the Ethereum to appear on your exchange because I want to make a trade. Appreciate your help. I know you guys must be under a lot of pressure! The details are as follows:

TxHash: 0xa75b4251502bdfe48d529e0fb314e29129e463c913d7ba1a7c0d13516796e1c6

From: 0x7b05541fed7b278f236f8e8d7f91ba748003e3c2

To: 0xf5aae41c25eaa89742d878cc6acf999f3e740906

Value: 0.6 Ether ($671.05)

Gas Limit: 21000 Gas Used By Txn: 21000

Gas Price: 0.00000004 Ether (40 Gwei) Actual Tx Cost/Fee: 0.00084 Ether ($0.94) Cumulative Gas Used: 5273080 Nonce: 11

peter_pan1: 1/22/2018 3:28:39 AM

 

You will need to make a support ticket here:

https://www.cryptopia.co.nz/UserSupport   

and mention that you agree to their 10% cross chain recovery fee.

(This will speed things up)

 

You will need to include the TXid. Then wait. Response to your support ticket is currently about 12 days. Recoveries take time and no fixed timeframe is provided.



Posted: 1/22/2018 4:33:11 AM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 18, Posts: 589
#4

hi there  im happy to pay  . i have sent bct to altcoin in cryptopia be just thought i ask if you can return it if not it was my own stupied fault

https://blockchain.info/tx/29ffec5e28f421b19c089611fd6ceae28dd611a1aa8cd8870c597da8ecd32318

cheers pete

KOCHESE: 1/22/2018 4:20:43 AM

 

You will need to make a support ticket here:

https://www.cryptopia.co.nz/UserSupport   

and mention that you agree to their 10% cross chain recovery fee.

(This will speed things up)

 

You will need to include the TXid. Then wait. Response to your support ticket is currently about 12 days. Recoveries take time and no fixed timeframe is provided.



Posted: 1/22/2018 4:33:27 AM
Wittawat_Rakchat
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Threads: 0, Posts: 1
#5

Thanks very much for your kindly explain.

I also accidentally sent a rather larger amount of BTC wallet to a Bitcoin Cash wallet of Cryptopia.

And I have already made a support ticket and I'm waiting for cyrtopia team reply for 16 days but do not receive reply yet.

Please accept my request. I'm happy to pay the 10% recovery fee if that is required.

Thank you in advance for your kindly support.



Posted: 1/23/2018 1:31:15 PM
fredher77
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#6

ticket # 135346
Accept the recovered rate and my ticket is still pending from January 11, 23 days have passed without response.
When does the recovery start?



Posted: 1/24/2018 11:17:19 AM
cryptogenesis77
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#7

Ticket :#165772 - Deposit - Missent token

I am also happy to payt the 10% fee. Sent my Capp coins to my Daxx wallet. 



Posted: 1/26/2018 1:39:58 PM
Aragorn83
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#8

Ticket #164553 - ETH Deposit

I'm in the same situation, support please solve this situation.



Posted: 1/27/2018 9:59:02 AM
jungkwamgsoo
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Threads: 0, Posts: 13
#9

120921 - 입금 - 이전 관련

I agree to pay Koros

Transaction 0x2b56486eb9 on Ethereum Classic

Transaction Details

Timestamp
Jan 7, 2018 10:00 PM
Confirmations
152965
Value
116.1606 Ether
 
116160623420000000000 Wei
 
$2,706.54
 
 
Hash
0x2b56486eb92b1225246b4b4fac2de508edce46d94442d202d48343386adaaea4
NOnce
30068
From
0xc766F4282ba60eBFa4Bc66902F6558DC8318ed52
To
0x193ecC179c40c1416c64d03049c3b7C8eA25a70D
 
 
Block Height
5161378
Block Hash
0xdfa76e98f337ddf037cb128677674dd7dd0210fb1501f25454f20bfec46880bf
Gas Provided
21000
Gas Used
21000
Gas Price
20000 Mwei


Posted: 1/27/2018 8:45:10 PM Edited: 2/2/2018 2:32:41 AM
cryptogod25
Gender: Male
Country: Canada
Threads: 1, Posts: 4
#10

pretty devastated as I write this...but I just want a support rep to tell me that its over and I'm f***ed and I have to move on.

I sent 2.86 ETH to my SPANKCHAIN deposit address, I am a dumbass

0xb8437573601c7d380b3c8bea2717bda1bb735a97

After a little research I figured I wasn't doomed after all and would forfeit only a 10% fee yipppeeee! I filed a support ticket with the necesarry information. He told me tough luck...google it....

Turns out somebody has accessed my deposit address...there are tons of transactions all over it....including a recent sending of 2.68 ETH off of my spankchain address

0xaacb7508d983432b11e082693f93dc0432d2fa1f071b91dc22b54fdae48d7eb1

I don't see how somebody malicious could just access my spankchain address and rob me of the ETH...I understand it is my fault, but can someone tell me why there have been like 100 transactions on my spankchain address since my initial mistake.

I don't understand how I got robbed, can somebody please investigate? 

My ETH was sent to this address which somebody commented was a cryptopia ETH address......wtf

 

0x2984581eCE53A4390d1F568673cf693139C97049



Posted: 1/27/2018 11:42:04 PM
HyukTae_Kwon
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Country: Unknown
Threads: 0, Posts: 1
#11

I have a big problem with deposit error.
i sent a coin (42.0000 of Ethereum Classic) to cryptopia on January 6th but i didn't receive it yet.
Transaction Details are listed below.
-----------------------------------------------------------------------------------------------------------------------------------
TimestampJan 6, 2018 2:00 PM (korea time)
Value 42.0000 Ether
42000000000000000000 Wei
$1,443.12
Hash : 0xafc6510ebc2fe1d08f922354075a2521b33b80ebc0f5dffe69b0bd56c659f72e
NOnce : 26904
From : 0xc766F4282ba60eBFa4Bc66902F6558DC8318ed52
To : 0x2CD605F951bC4561235C459e4027b4629493F762
Block Height : 5153384
Block Hash : 0x42b0a4c50bdc03cf57834bd8df4782c6ab7a2bb46d1d57a7db99f4ef0d672869
Gas Provided : 21000
Gas Used : 21000
Gas Price : 20000 Mwei
-----------------------------------------------------------------------------------------------------------------------------------------

Please check the my deposit problem



Posted: 1/28/2018 4:15:04 AM
AcesandEights
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Threads: 0, Posts: 1
#12

Hi my name is Aaron. on 01-27-2018 I sent around $100.00 USD of Etherium/ETH to my Kucoin wallet. However due to an error on the Kucoin exchange when i clicked on Etherium/ETH deposit to get my Kucoin Etherium/ETC wallet address Kucoin mistakenly gave me the address for Eherium Classic/ETC. Obviously the the transaction never made it in to my Kucoin Etherium/ETH wallet. I have emailed Kucoin support with all relevant information and photos yet after multiple emails over the last 4 days I have not received a response from Kucoin. I'm wondering if it is possible for Cryptopia to recover the funds? Any relevant information on the subject would be greatly appreciated. Thank you.



Posted: 1/30/2018 9:51:04 AM
insanTM
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doddyharic
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Threads: 0, Posts: 2
#14

Hey guys,

What was the response time? I submit a ticket a week ago and still no answer yet.

Pretty curious about when will things got lifted



Posted: 1/31/2018 12:21:52 AM
bwt20
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Threads: 0, Posts: 2
#15

Hey guys,

What was the response time? I submit a ticket a week ago and still no answer yet.

Pretty curious about when will things got lifted

doddyharic: 1/31/2018 12:21:52 AM
I submitted one 12 days ago, and at that time, the support page said there was approximately a 12 day wait.  Today that shows a 20 day wait.  I'm holding my breath...

 



Posted: 1/31/2018 4:39:21 AM
born2winz
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Country: Unknown
Threads: 0, Posts: 1
#16

Hi there,

I have send Trx token from Biance exchane into my Crptopia, Ethereum wallets and i thought it will automatic convert into Trx? also it said on the Transaction page :Trx Token:

its has been more than 10 hours and more than 2000 block confirm! it send successful! but yet receive?

here's the transaction ID:

please help i need that fund to withdrawl it out due to Bitcoin is Declining so i would like to exchange for cash until bitcoin hit the lowest point!

Thanks in Advance!

Sincerely yours,

Man Cheng

TxHash:
0xfccf8ac45457f85f67f1eb7f8b0ef94b2134656a7591145e28acbea824c498b9
TxReceipt Status:
Success
Block Height:
5017953 (2040 block confirmations)
TimeStamp:
8 hrs 15 mins ago (Feb-02-2018 03:28:24 PM +UTC)
From:
To:
Value:
0 Ether ($0.00)
Gas Limit:
74310
Gas Used By Txn:
37155
Gas Price:
0.00000009 Ether (90 Gwei)
Actual Tx Cost/Fee:
0.00334395 Ether ($3.07)
Cumulative Gas Used:
4489202
Nonce:
249655
 
 
 
#175463 - trx to ethererum?
Category: Deposit
Status: Awaiting admin reply.
Opened: 2/2/2018 3:59:09 PM
Last Update: 2/2/2018 11:54:18 PM
Ticket description:

Hi there, I accidentally put my ethereum wallet into my Binance withdrawl and as i check the network its been confirm and yet i still did see any my trx convert or into my ethererum account and i know i make big mistake! please help! and i deposits like 516443.374 trx into ethereum wallet please help

and yes im agreed to the 10% recovery fee!

Here's my Trx wallets addrss
 
0x0e1e22630a41f7fe4d040c1e605cf2ade9b610bb 
 


Posted: 2/2/2018 11:51:17 PM Edited: 2/3/2018 2:30:10 AM
cris1988_rj
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Threads: 0, Posts: 10
#17

friends i lost btc , please reply tickets of clientes please , i wainting to account cris1988_rj

 

i lost btc  my teslacoint changer to btc and transfer , i dont received email , i have pin code and two factor active 

 

reply my tickets



Posted: 2/9/2018 9:01:00 AM
jungkwamgsoo
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#18

우연히 Cryptopia의 잘못된 동전 유형 지갑에 실수로 동전 보낸 경우 복구로 이어질 수있는 절차가 설명됩니다.

Cryptopia가 해결하는 것은 어려운 일임을 기억하십시오.


여기 에서 지원 티켓만들어야합니다 .

https://www.cryptopia.co.nz/UserSupport   

당신이 언급 들은 10 %의 크로스 체인 복구 비용에 동의합니다.

(이것은 속도를 올릴 것입니다)

 

TXid포함 해야합니다 . 그럼 기다려. 지원 티켓에 대한 응답은 현재 약 12 ​​일입니다. 복구에는 시간이 걸리고 고정 된 시간 프레임이 제공되지 않습니다.

(지원 티켓에 응답 한 후 적어도 2 주를 허용하십시오) 

 

BCH와 BTC 지갑은 일반적으로 복구 가능합니다.


동전 크로스 체인을 회수하는 것은 위험하고 시간이 많이 소요되는 과정입니다. 모든 예금을 회수 할 수있는 것은 아니며 회수 기간은 Cryptopias 재량에 달려 있습니다.

크립 피피아는 지갑에 보낸 동전이 현재 크립 피피아에 기록되어있는 경우에만 동전을 회수합니다.
복구 비용은 성공적인 복구시에만 지불해야합니다. (귀하의 계좌에 10 %를 적립 할 때까지). Cryptopia는 작은 양을 회복하지 못합니다.


Cryptopia가 복구를 시도하는 예 :


BTC 지갑
ETH에서 Adshares (ERC-20 토큰)
Adshares (ERC-20 토큰)에서 ETH


목록에없는 ETH 토큰 인 경우 복구 할 수 있지만 수수료는 0.3 ETH이므로 반환 할 주소를 제공해야합니다.


Cryptopia가 https://www.cryptopia.co.nz/CoinInfo  에 올 바르지 않은 비 ethereum crosschain 코인 예금은  복구 할 수 없습니다.


잘못된 지갑에 교환 에서 동전을 보낸 경우 - 크리스탈토피아가 도움이되지 않음

그것이 ERC-20 토큰이 아니라면, 염색체에 등재되지 않은 어떤 금도 복구되지 않을 것입니다

CRYPTOPIA는 몇몇 ELSES 지갑에 코인을 보낼 수 없습니다.

 

교차 체인 복구와 관련하여 확실하지 않은 경우이 스레드에 게시물을 남겨주세요.

 

xtraelv : 1/22/2018 2:49:20 AM

 



Posted: 2/10/2018 10:58:15 AM
jungkwamgsoo
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#19

# 120921 It's going over a month. When will this be resolved?



Posted: 2/10/2018 11:01:50 AM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 18, Posts: 589
#20

friends i lost btc , please reply tickets of clientes please , i wainting to account cris1988_rj

 

i lost btc  my teslacoint changer to btc and transfer , i dont received email , i have pin code and two factor active 

 

reply my tickets

cris1988_rj: 2/9/2018 9:01:00 AM

 https://www.cryptopia.co.nz/Forum/Thread/5153 



Posted: 2/10/2018 11:26:56 AM
XK75_djdj
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#21

My deposit ZCL does not receive TX information

http://explorer.zclmine.pro/address/t1bkbijYUKyPNQs1WcCtbs1kShC5MFLSp76

http://explorer.zclmine.pro/tx/8f59d410a2491cfd9b05354ded8d3fbe1e4a8d61643df3d0933d9f16cd2a0775



Posted: 2/14/2018 6:27:41 PM
madenci61
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Threads: 0, Posts: 9
#22

12 DAYS !!

 

NO RESPONS. 

#177443  . 13 ZCL Stuck.  PLS HELP!



Posted: 2/14/2018 7:48:17 PM
peter_pan1
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Threads: 1, Posts: 4
#23

I was the first to respond to this thread and am still waiting. I presume that cryptopia are slowly working through all the support tickets which no doubt spiked around december/Jan.

I will update you when I hear from them - hopefully sometime soon. 

Has anyone had this issue succesfully dealt with??



Posted: Today 11:13:42 AM