Sent from "ETC" to "ETH"


yoda120
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Threads: 1, Posts: 1
#0

I made a mistake as i was transfering the coins from 'up-bit' to crtptopia. i should be sending it from 'ETC' to 'ETC', But sent from 'ETC' to 'ETH' by typo My TXID is 0xe8151930b2326580cb365484e9ad358c704029b1ef8d0179c27ff38a9cf0e91e, is there anyway to help me with? please reply asap. i sinceriy thank you for reading this message. Transaction 0xe8151930b2 on Ethereum Classic Transaction Details Timestamp Jan 5, 2018 2:46 PM Value 19.8129 Ether 19812859100000000000 Wei $664.13 Hash 0xe8151930b2326580cb365484e9ad358c704029b1ef8d0179c27ff38a9cf0e91e NOnce 22135 From 0xc766F4282ba60eBFa4Bc66902F6558DC8318ed52 To 0x008Ca30eA01a865375613CA4607b4d0D9A4d383a Block Height 5147642 Block Hash 0x3b5e14b716cb9052aee92e94fffc8ed31a21536d5dfa1d9e14e6e97d889cbe99 Gas Provided 21000 Gas Used 21000 Gas Price 20000 Mwei Input Data: Not Provided



Posted: 1/10/2018 1:00:40 PM
songyonghan
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Country: Unknown
Threads: 2, Posts: 3
#1

I made a mistake in the transmission process.
eth-> eth to eth-> etc ..
I have a headache.
I was sent from the upbit.
There is no answer on the fifth day.

Down
It seems to be the right way to inquire again using the support category.
However, there is no answer.
I hope cryptopia will handle it soon.

I wish I could help each other.
syh10920117@gmail.com



Posted: 1/10/2018 2:16:33 PM Edited: 1/10/2018 2:18:34 PM
gregery
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#2

I've been waiting 14 days, I was told 12. So that's long enough that I've already filed against Cryptopia.

 

see https://www.cryptopia.co.nz/Forum/Thread/2436?postId=12194

 

This post from "DaRoll" explains the cross chain recovery process, and ends with a quip that traders must suffer "an unfortunate way" of learning a lesson.

 

Cryptopia gave no warning and made no steps to mitigate financial loss and is essentially taking customer's money by surprise. That is not how the Financial Market Conduct Act works. 

 

Even without fixing this issue technically, the deposit screens shouldn't show a deposit address until the user acknowledges they've double checked the correct blockchain.

 

Users should be forced to type in "Ethereum Classic" into a text box before a deposit address is shown, that would've mitigate this and given Cryptopia some cover.

 

Make complaints about deposit and withdrawal issues to the Financial Markets Authority https://fma.govt.nz/. The FMA has many unfortunate ways to teach Cryptopia a lesson.

 

 



Posted: 1/10/2018 3:16:45 PM
Chavi85
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Threads: 0, Posts: 2
#3

any news? i made the same mistake a week ago and iam also waiting for a reply. but they said it could take up to 12 days, so we should be patient ;)



Posted: 1/12/2018 5:29:11 PM
candlesticks
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Threads: 0, Posts: 33
#4

I've been waiting 14 days, I was told 12. So that's long enough that I've already filed against Cryptopia.

 

see https://www.cryptopia.co.nz/Forum/Thread/2436?postId=12194

 

This post from "DaRoll" explains the cross chain recovery process, and ends with a quip that traders must suffer "an unfortunate way" of learning a lesson.

 

Cryptopia gave no warning and made no steps to mitigate financial loss and is essentially taking customer's money by surprise. That is not how the Financial Market Conduct Act works. 

 

Even without fixing this issue technically, the deposit screens shouldn't show a deposit address until the user acknowledges they've double checked the correct blockchain.

 

Users should be forced to type in "Ethereum Classic" into a text box before a deposit address is shown, that would've mitigate this and given Cryptopia some cover.

 

Make complaints about deposit and withdrawal issues to the Financial Markets Authority https://fma.govt.nz/. The FMA has many unfortunate ways to teach Cryptopia a lesson.

 

 

gregery: 1/10/2018 3:16:45 PM

 Cryptopia didn't take your money, you gave it away. You should probably not be playing in these markets, if you have yet to understand the tech, or the risks involved. Support must have thousands of tickets from people just as stupid as you. I hope you read the terms of service, before depositing. 



Posted: 1/13/2018 7:10:49 PM
xtraelv
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Country: Unknown
Threads: 13, Posts: 349
#5

It is called a cross chain recovery. (both use a symilar wallet)

There is some bad news  - there is a 10% fee and at least a two week wait.

Average support time is 12 days and they do not provide a timeframe as to how long it will take to recover.

It is a complex operation so they don't guarantee it is sucessful but they only charge a fee for a sucessful recovery.

You will need to make a support ticket and explain clearly what happened (wallet addresses and TXid),

https://www.cryptopia.co.nz/UserSupport 

To speed up the process mention that you know it is a cross chain recovery and that you agree to the 10% recovery fee.

After making the support ticket - Wait - relax - they will contact you. But it will take a while.

Last person I helped with this made a huge profit when the price of their coin increased while they waited.

But be more careful next time - some exchanges won't even attempt to recover and in some cases it cannot be recovered. 

 



Posted: 1/16/2018 4:10:25 AM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 13, Posts: 349
#6

I've been waiting 14 days, I was told 12. So that's long enough that I've already filed against Cryptopia.

 

see https://www.cryptopia.co.nz/Forum/Thread/2436?postId=12194

 

This post from "DaRoll" explains the cross chain recovery process, and ends with a quip that traders must suffer "an unfortunate way" of learning a lesson.

 

Cryptopia gave no warning and made no steps to mitigate financial loss and is essentially taking customer's money by surprise. That is not how the Financial Market Conduct Act works. 

 

Even without fixing this issue technically, the deposit screens shouldn't show a deposit address until the user acknowledges they've double checked the correct blockchain.

 

Users should be forced to type in "Ethereum Classic" into a text box before a deposit address is shown, that would've mitigate this and given Cryptopia some cover.

 

Make complaints about deposit and withdrawal issues to the Financial Markets Authority https://fma.govt.nz/. The FMA has many unfortunate ways to teach Cryptopia a lesson.

 

 

gregery: 1/10/2018 3:16:45 PM

 In your case you sent a token that doesn't exist on Cryptopia. They don't recover tokens they don't list.

For a cross chain recovery they need to have both wallets listed on the exchange and the wallets need to be compatible for a cross chain recovery.

It requires the wallet to be taken offline and private keys to be imported into a wallet of the tyrpe of coin that was sent. All wallets have a code review before they are used - this is part of the coin listing fee.

Some exchanges flat out refuse cross chain recoveries. Bittrex has a us$5000 value minimum recovery and 0.1BTC fee. 

Recovering coins crosschain is an inherently dangerous and time consuming process. Not all deposits can be recovered and the time frame of recovery is at Cryptopias discretion.



Posted: 1/16/2018 4:20:29 AM