Lead time for Account Resets


therealdeller
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Country: Unknown
Threads: 1, Posts: 4
#0

Hi Staff - can you shed some light on lead times for 2FA account resets via the resets@cryptopia.co.nz email? I note there are a number of users locked out of their account including my husband. Thanks.



Posted: 1/10/2018 4:34:14 AM
candlesticks
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 33
#1

Hi Staff - can you shed some light on lead times for 2FA account resets via the resets@cryptopia.co.nz email? I note there are a number of users locked out of their account including my husband. Thanks.

therealdeller: 1/10/2018 4:34:14 AM

 I'm not staff, but I recently had to reset my 2fa....twice. My experience is 3-5 days in late December. Somewere here I read that it could take up to 2 weeks, at worst, when they are overloaded with tickets.



Posted: 1/10/2018 9:31:44 PM