FAQ - ETHEREUM contract payment NOT SUPPORTED + Bitstamp warning !


xtraelv
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#125

I have the same problem, I sent 2 eth and until now I know that the exchange handles smart contracts, what do you think happens with that money, can it be recovered? : '(

iadermejia: 2/4/2018 6:12:56 AM

 A large number of exchanges do not accept payment of smart contracts. You will need to make a support ticket with the TXid to have it manually recovered. It will take at least 12 days.



Posted: 2/4/2018 11:13:39 AM
donald1stan
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#126

Bitcoin has proven to be the fastest growing cryptocurrency as well as paper currencies in Nigeria. Should you have any interest in investing and trading on this but dont have an idea, dont worry contact me and i will happily guide you through



Posted: 2/5/2018 8:20:05 AM
iadermejia
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#127

Tengo el mismo problema, envié 2 eth y hasta ahora sé que la bolsa maneja contratos inteligentes, ¿qué crees que pasa con ese dinero? ¿Se puede recuperar? : '(

iadermejia: 2/4/2018 6:12:56 AM

 Una gran cantidad de intercambios no aceptan el pago de contratos inteligentes. Deberá crear un ticket de soporte con el TXid para que se recupere manualmente. Tomará al menos 12 días.

xtraelv: 2/4/2018 11:13:39 AM
ok, I already wrote to the support, thanks

 



Posted: 2/5/2018 3:07:07 PM
ZergShadow
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Threads: 15, Posts: 34
#128

i cant get MInex.is it same problem that with ethereum?  https://etherscan.io/tx/0xae8fd8360575688431f55df58bd04a8da47d2a04118f25eabacc4b9dcd77b355



Posted: 2/6/2018 7:58:49 AM Edited: 2/6/2018 8:08:36 AM
ZergShadow
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#129

please help me.its worst exchange i have ever used.



Posted: 2/6/2018 9:44:31 AM
ZergShadow
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Threads: 15, Posts: 34
#130

please help me.its worst exchange i have ever used.



Posted: 2/6/2018 5:45:43 PM
mikeur89
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#131

I have the same problem. It happened on 11.1. and I havent recieve any response. I do realize it is my mistake, but since i opened a support ticket almost a month ago I would expect at least some answer or something.



Posted: 2/6/2018 6:38:26 PM
cyabb
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Threads: 18, Posts: 62
#132

in my old transactions have contract payment how can not be supported?



Posted: 2/6/2018 7:23:18 PM
xtraelv
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Threads: 21, Posts: 764
#133

I withdraw my Eth balance here in Cryptopia to my Metamask wallet. I don't see any Txhash. How can I trace it? How long does it take?

orlenlee87: 1/12/2018 12:39:15 PM

 https://www.cryptopia.co.nz/WithdrawHistory youshould be able to see your TXid 

Make sure to confirm using the link in the confirmation email.

If the link has expired you can send another email from here https://www.cryptopia.co.nz/WithdrawHistory 



Posted: 2/6/2018 8:23:30 PM
youngdude
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#134

UPDATE:  Just found out they manually deposited the 1 ETH into my account on Feb 2!  Took 35 days, but THANK YOU!!!



Posted: 2/8/2018 10:08:22 PM
naouf06530
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Threads: 3, Posts: 14
#135

Thanks for posting. I used Binance to transfer Ethereum to  my Cryptopia account. Do you have any idea if they use a Contract-type transfer for that? Because I never received it.

Yaari: 1/4/2018 1:09:41 PM

 please can you tell me if you have recover your ETH because i did the same mistake

 

thanks



Posted: 2/9/2018 9:20:46 AM
CryptoGuard
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#136

I created a support ticket to Cryptopia on 30th January 2018, as my 0.5 ETH from Bitstamp did not arrive. I only received an automated response to date, and so wrote again today.

I am extremely disappointed with the response times of Cryptopia in dealing with these issues. The "warning" you displayed when displaying the ETH address was not very clear at all, and especially not for inexperienced users. It would have been better to warn users in more detail, such as specifically naming sites such as Bitstamp who you cannot accept deposits from because of them being internal transactions. The sheer number of users who experienced this problem, outlines the severity of the problem of not informing users sufficiently of the problems.

Due to these problems, I am seriously considering discontinuing use of Bitstamp (because other sites transfer ETH using normal transactions without problems, and support times are not great), and also discontinuing support of Cryptopia (as support times are extremely bad and my money has been tied up this entire time, along with that of many many other users!).

I hope that you guys will manage to get on top of these problems quickly, so that you do not lose trust from your users!



Posted: 2/12/2018 2:55:40 PM Edited: 2/12/2018 2:57:33 PM
cyabb
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Threads: 18, Posts: 62
#137

I withdraw my Eth balance here in Cryptopia to my Metamask wallet. I don't see any Txhash. How can I trace it? How long does it take?

orlenlee87: 1/12/2018 12:39:15 PM

 https://www.cryptopia.co.nz/WithdrawHistory youshould be able to see your TXid 

Make sure to confirm using the link in the confirmation email.

If the link has expired you can send another email from here https://www.cryptopia.co.nz/WithdrawHistory 

xtraelv: 2/6/2018 8:23:30 PM

 

 

you are saying not receive but also we cant withdraw 

 

i was withdraw 16813 skincoin 0x4406982669bbfb9ded4cb5949c8866d71ef39b4e16da316b4d550d295df888fe  and cryptopia skincoin wallet is empty iam waiting nearly 1 week what is going to be?



Posted: 2/13/2018 3:56:08 PM
otsoa
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Threads: 0, Posts: 2
#138

Hello.

I'm waiting for my ETH deposit problem for one month now. Ticket #136271

Is someone here able to help me ? Thanks a lot.

Regards



Posted: 2/14/2018 3:12:18 PM
biths77
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#139

HI to All, Also I made the same mistake, because with was the first time that I transfer amounts to Cryptopia. In my case 0.15 ETH from BITSTAMP, I already open today a ticket, let's see when I recover my money back.

 



Posted: 2/14/2018 7:09:57 PM
Syed_Nadir
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Threads: 0, Posts: 6
#140

i send my 0.049923065 Ether from my blockchain.info to Cryptopia but i havent recived it. It has been 3 hours m still waiting https://etherscan.io/tx/0x32f18d27f16145166b9b77f0bbde0c996f422a95b5b5236b379cc82a11490d5f here its Transaction Confirmed 

but i havent recived it its a normal transiction please resolve my problem



Posted: 2/15/2018 8:57:16 PM
AlfredoFenollera
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#141

i still waiting from 12 juanary ticket 139296



Posted: 2/16/2018 9:44:56 AM
klemav
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#142

TOO MANY PEOPLE COMPLAINT ABOUT THE SAME ISSUE. ALREADY WE HAVE BEEN CHEATED AS WE CAN NOT USE OUR ETH TO TRADE IN TIME. LOOKS LIKE SCAM. THEY ARE OBLIGATED TO CARRY RELIABLE CUSTOMER SERVICE. THEY ARE PAID FOR THIS PLUS THE COMMISSION. TAKE LEGAL ACTION AGAINST CRYPTOPIA AND CLOSE IT DOWN. THEY IGNORE OUR COMPLAINTS IN PURPOSE.  NOW THEY WILL FACE JUSTICE. SUCH DELAYS EQUATE TO LOTS AND LOTS OF MONEY. 



Posted: 2/16/2018 10:04:20 AM
klemav
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#143

REPORT TO NEW ZEALAND GOVERMENT https://www.govt.nz/browse/law-crime-and-justice/scams-and-fraud/  CONSUMER PROTECTION https://www.consumerprotection.govt.nz/get-guidance/scamwatch/report-a-scam/ AND ALSO REPORT TO NZ JUSTICE https://www.justice.govt.nz/about/question-feedback-or-complaint-form/   AND POLICE http://www.theorb.org.nz/ . ALSO  PUBLISH THE INCIDENT ON NEWS WEBSITES TO INFORM OTHER PEOPLE NOT TO BE CHEATED BY THEM.



Posted: 2/16/2018 10:22:01 AM
sven1200
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Threads: 1, Posts: 30
#144

What can we do now? I sent 1.46 ETH from Bitstamp. I was not aware of the contracts issues......



Posted: 2/16/2018 6:10:14 PM
AlfredoFenollera
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Threads: 0, Posts: 5
#145

ACTUALIZACIÓN: ¡Acabo de descubrir que depositaron manualmente el 1 ETH en mi cuenta el 2 de febrero! Tomó 35 días, pero GRACIAS!

youngdude: 2/8/2018 10:08:22 PM

 how much have they charged you? thank you



Posted: 2/19/2018 8:57:49 AM
yiyuankeji
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Threads: 0, Posts: 7
#146

I sent2.3997 Ether from imtoken to here and did not see it on my account. Please let me know of how to resolve this issue.

 

https://etherscan.io/tx/0x519f98710b657fd3956bcdb5c3a8a37bb4405fc45a2ae94d7711fb1bfdabf299



Posted: 2/19/2018 9:18:07 AM
yiyuankeji
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Threads: 0, Posts: 7
#147

The first time I sent 0.9 ETH from imtoken was feasible, and I arrived at the account in time, but the second sent 2.3997 ETH never arrived. Please give me an explanation.



Posted: 2/19/2018 9:22:17 AM
rossoneris
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#148

Waited for one month now :(

Send from bitstamp to Cryptopia. can see the funds has been transffered to an ETH wallet (cryptopia), so they jus need to add it to my account



Posted: 2/19/2018 10:53:19 AM
sven1200
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Threads: 1, Posts: 30
#149

Waited for one month now :(

Send from bitstamp to Cryptopia. can see the funds has been transffered to an ETH wallet (cryptopia), so they jus need to add it to my account

rossoneris: 2/19/2018 10:53:19 AM

 Same for me.



Posted: 2/19/2018 11:07:46 AM