FAQ - ETHEREUM contract payment NOT SUPPORTED + Bitstamp warning !


tonytone
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#50

1 day withdrawal ETH still processing , I hope it is fixed soon



Posted: 1/12/2018 12:53:05 PM
xtraelv
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#51

I withdraw my Eth balance here in Cryptopia to my Metamask wallet. I don't see any Txhash. How can I trace it? How long does it take?

orlenlee87: 1/12/2018 12:39:15 PM

 You can find the TXid here: https://www.cryptopia.co.nz/WithdrawHistory 

You can track it here: https://etherscan.io/ 

The Ethereum network is slow at the moment so don't expect it too quickly. Allow half a day but don't panic if it takes longer.



Posted: 1/12/2018 2:12:45 PM Edited: 1/12/2018 2:13:55 PM
Dermarkus78
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#52

For everyone who transfers from Binance. It took just over 2hours and I only transfered 0.1ETH



Posted: 1/12/2018 6:40:06 PM
SvenS
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#53

Bittrex, Bitfinex, Coinexchange.io, Coinhako, Coinpayments, Cryptopia, Exodus, Koinex, Ledger, Liqui, SimplexFX all don't accept contracts. Maybe Bitstamp should issue a warning about their transactions.

xtraelv: 1/12/2018 8:18:25 AM

 

 

 

 

What should we do now? When will I get my ETH?



Posted: 1/12/2018 10:46:04 PM
SvenS
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#54

For everyone who transfers from Binance. It took just over 2hours and I only transfered 0.1ETH

Dermarkus78: 1/12/2018 6:40:06 PM

 And I sent it from bitstamp. It's over a week now and still not on cryptopia... And I transfered far more than 0.1....



Posted: 1/12/2018 10:50:45 PM
Woamortis
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#55

can you please help me too! i have a suggestion also, it'll save cryptopia alot of trouble if you put "NO SMART CONTACTS" in big red letters after a warning. who puts a warning in small print? plus you only state it as contracts which can be skimmed over while reading for smart contracts.  please help deposit my ethereum and take your damn 10% fee .  thanks.  https://etherscan.io/address/0xb292b9537f497fc0e819106ea0e3a66153399c4e   #137503 support ticket. you guys closed 2 tickets already saying you resolved my matter. which it hasnt been resolved. please help. i was really nice at first...

Obirion: 1/12/2018 6:56:29 AM

Bittrex, Bitfinex, Coinexchange.io, Coinhako, Coinpayments, Cryptopia, Exodus, Koinex, Ledger, Liqui, SimplexFX all don't accept contracts. Maybe Bitstamp should issue a warning about their transactions.

 

 

I don't "work" for Cryptopia (I'm a volunteer Chat Moderator).  I would suggest you provide them with a txid rather than the wallet adress you provided here. Make one ticket only (multiple tickets for the same issue are not permitted) and have a more friendly attitude than you have shown me.  I'm sure they will assist you.

xtraelv: 1/12/2018 8:18:25 AM

 could u help me out please? my transaction says complete on cryptopia howver no funds are desposited on my eth gdax account

 

0xfc3ed37beb4d16d29fad2d9e326b995e037da5e4fabc8e124115369b7371e84d  trans action id.

 

thanks buddy



Posted: 1/13/2018 12:02:52 AM
xtraelv
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#56



Posted: 1/13/2018 7:08:26 AM
surya6995
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#57

sir can you please tell me whats wrong going on my withdraw is complted 24 hours before still not on etherscan best i can tell you this my withdraw is not to any contract address 1.124 eth i withdraw hope you understand whats i am going through this is my t.id not 0x433e1b5e99f3a5aee3cb4953dc5a9e6640d0065322e71dcd842ac6caa74b9a35 



Posted: 1/13/2018 1:02:52 PM
SvenS
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#58

WTF???? I'll never have my money back? Is that what you want to say? Did the miners steal my money or is cryptopia the one who did it???? Guy, that is inacceptable. I want my ETH back!!!!! Go and say to your "boss" to send us the ETH. Cryptopia have the problem. Not the another exchange. So if cryptopia have a problem to take on the ETH then they have to pay the lost. I want to have my ETH. Answer!!



Posted: 1/13/2018 4:39:13 PM
fredher77
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#59

 

#135346 - Deposit - my balance is 0 why?

Because in the wallet of eth is not ta ta clearly as in this forum.
List of wallets that can not be sent and those that can be sent.

To avoid all these problems I see that there are thousands of persons with this problem.

and they will continue to come.
Write in the walet of eth the list of wallets that work.

If you avoid these problems it is the only exchange that I find this problem.
my ticket is:

 

TxHash:
0xbfdcf88db25520c930a7297e6fbffe648fb64f916485089ef818813d30db3f78
TxReceipt Status:
Success
Block Height:
4890818 (11631 block confirmations)
TimeStamp:
2 days 3 hrs ago (Jan-11-2018 01:15:14 PM +UTC)
From:
To:
 

later I see that my funds have been sent to another wallet from my wallet.
Why is this driving where they took my money?

 

WHEN MY MONEY IS RETURNED

https://etherscan.io/address/0x4a724828c534ae571dcf40f91ccd09c5a989d7a2#internaltx

 

 



Posted: 1/13/2018 4:59:21 PM Edited: 1/13/2018 11:26:41 PM
xtraelv
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Threads: 20, Posts: 669
#60

WTF???? I'll never have my money back? Is that what you want to say? Did the miners steal my money or is cryptopia the one who did it???? Guy, that is inacceptable. I want my ETH back!!!!! Go and say to your "boss" to send us the ETH. Cryptopia have the problem. Not the another exchange. So if cryptopia have a problem to take on the ETH then they have to pay the lost. I want to have my ETH. Answer!!

SvenS: 1/13/2018 4:39:13 PM

It is YOUR mistakeIt is obvious that you don't read the posts, deposit instructions and that you are being rude and obnoxious towards me. All the answers to help you with your problem have already been posted here in this FAQ. I don't work for Cryptopia and I have better things to do with my time than to help rude people in my spare time.  Cryptopia staff deserve more respect than this too. I don't have to "Answer!!" you or anyone else. End of conversation.

 



Posted: 1/14/2018 4:14:43 AM Edited: 1/14/2018 4:58:42 AM
xtraelv
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#61

sir can you please tell me whats wrong going on my withdraw is complted 24 hours before still not on etherscan best i can tell you this my withdraw is not to any contract address 1.124 eth i withdraw hope you understand whats i am going through this is my t.id not 0x433e1b5e99f3a5aee3cb4953dc5a9e6640d0065322e71dcd842ac6caa74b9a35 

surya6995: 1/13/2018 1:02:52 PM

 It is likely that it got stuck due to congestion of the ETH network. You will need to make a support ticket and they will be able to help you. Unfortunately their support times are long (average 12 days).

https://www.cryptopia.co.nz/UserSupport  (Make sure to cancel the ticket if it is resolved) Please be polite and patient with the Admins they are working overtime to reduce support times.

Check regularly to see https://etherscan.io/tx/0x433e1b5e99f3a5aee3cb4953dc5a9e6640d0065322e71dcd842ac6caa74b9a35 if it has gone through. There are a lot of pending Txs that can take a long time to be processed by the network.



Posted: 1/14/2018 4:23:23 AM
xtraelv
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#62

 

#135346 - Deposit - my balance is 0 why?

Because in the wallet of eth is not ta ta clearly as in this forum.
List of wallets that can not be sent and those that can be sent.

To avoid all these problems I see that there are thousands of persons with this problem.

and they will continue to come.
Write in the walet of eth the list of wallets that work.

If you avoid these problems it is the only exchange that I find this problem.
my ticket is:

 

TxHash:
0xbfdcf88db25520c930a7297e6fbffe648fb64f916485089ef818813d30db3f78
TxReceipt Status:
Success
Block Height:
4890818 (11631 block confirmations)
TimeStamp:
2 days 3 hrs ago (Jan-11-2018 01:15:14 PM +UTC)
From:
To:
 

later I see that my funds have been sent to another wallet from my wallet.
Why is this driving where they took my money?

 

WHEN MY MONEY IS RETURNED

https://etherscan.io/address/0x4a724828c534ae571dcf40f91ccd09c5a989d7a2#internaltx

 

 

fredher77: 1/13/2018 4:59:21 PM

 

 

 

 

 Contract transactions are NOT SUPPORTED

Contract transactions are done by an internal transfer (not supported)

You will need to make a support ticket (average wait time for a response is 12 days) https://www.cryptopia.co.nz/UserSupport 

Additional recovery time and a recovery fee may apply.

 

 

 

 

 

 



Posted: 1/14/2018 4:36:01 AM Edited: 1/14/2018 4:38:29 AM
kotek34
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#63

..



Posted: 1/14/2018 12:20:18 PM Edited: 1/14/2018 12:29:39 PM
gitochi
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#64

Is there any coin on here to make a trustworthy withdrawl?



Posted: 1/14/2018 12:50:47 PM
CMills
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#65

So did my transaction go through from 2 days ago it shows the token holder is my Cryptopia's SPANK wallet address but when I check it show's I have 0?

Token Holder: 0xa61cf6af560756a081d84adaaa6a0d19d5fca059
Value per Token: $0.5956 @ 0.000451 Eth (-4.65%)
Token Balance: 5,065.911973755948010586 SPANK
Token Value: $3,017.11 (0.0005%)
No.Of.Transfers:  1
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Contract Address: 0x42d6622dece394b54999fbd73d108123806f6a18
Token Decimals:  18
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Posted: 1/14/2018 6:58:13 PM Edited: 1/14/2018 7:09:20 PM
ricorianjdt
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#66

I sent eth from cryptopia to remitano and it is still not there(transaction not found), 3 days already. I did send eth from imtoken to remitano yesterday and it went well with high fee 0.0025eth.But cryptopia charged 0.005eth still not appear in my wallet,nonesense

 

txid 0x514e037ab8d1cb9419ca18aadd7444f57c0d41a5904f2c8344cbf6d315a32f39



Posted: 1/15/2018 1:52:31 AM
CMills
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#67

Thank you xtraelv



Posted: 1/15/2018 5:20:12 AM
dano32
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#68

hello there



Posted: 1/15/2018 6:49:40 AM
xtraelv
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#69

I sent eth from cryptopia to remitano and it is still not there(transaction not found), 3 days already. I did send eth from imtoken to remitano yesterday and it went well with high fee 0.0025eth.But cryptopia charged 0.005eth still not appear in my wallet,nonesense

 

txid 0x514e037ab8d1cb9419ca18aadd7444f57c0d41a5904f2c8344cbf6d315a32f39

ricorianjdt: 1/15/2018 1:52:31 AM

 You will need to make a support ticket (average wait time for a response is 12 days) https://www.cryptopia.co.nz/UserSupport 

 

Make sure to cancel the ticket if it resolves by itself.



Posted: 1/15/2018 7:06:45 AM
xtraelv
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#70

So did my transaction go through from 2 days ago it shows the token holder is my Cryptopia's SPANK wallet address but when I check it show's I have 0?

Token Holder: 0xa61cf6af560756a081d84adaaa6a0d19d5fca059
Value per Token: $0.5956 @ 0.000451 Eth (-4.65%)
Token Balance: 5,065.911973755948010586 SPANK
Token Value: $3,017.11 (0.0005%)
No.Of.Transfers:  1
  Reputation NEUTRAL
Contract Address: 0x42d6622dece394b54999fbd73d108123806f6a18
Token Decimals:  18
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CMills: 1/14/2018 6:58:13 PM

 I think this is just because the wallet needed to resync. 

Hopefully this has resolved itself.



Posted: 1/15/2018 7:11:18 AM
AlfredoFenollera
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#71

hi @xtraelv i made the mistake 3 days ago and transfer directly 1 ether from bitstamp to cryptopia ....as i have done other time from bitstamp to bitfinex, hitbitc and binance whitout problems, that´s why i thought that would be the same here in cryptopia.

i have already opened a ticket in support and  i await your response....could you assure me that in that term approximately my ether appear in my account?

send ethers from MEW myetherwallet to cryptopia is the best option? is it you advise me?

thank you and very friendly



Posted: 1/15/2018 12:06:39 PM Edited: 1/15/2018 12:07:58 PM
matimaat
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#72

Hi there, I've also made this mistake of sending ETH from smart contract. To be honest it was my first transfer to Cryptopia so I didn't really get the warning message, which i also think it's not clearly stating the issue Cryptopia has in receiving ETH. The deposit was made on the 26 December 2017 and I opened a ticket on the 29 December. My ticket is still waiting for admin reply. I know they are overloaded and these silly mistakes don't help. Are they going to retrieve the ETH manually? I hope so... Happy to pay a fee since it's my fault I didn't read the warning messagge properly. Thanks.



Posted: 1/15/2018 6:56:13 PM
Ouassim
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#73

Is this the same as sending ENJIN? Because I sent ENJIN an hour ago and when tracking my address and txid it seems it arrived but when checking my balance on Cryptopia noting has been delivered..Do these problems have anything todo with eachother? 



Posted: 1/15/2018 9:23:16 PM
FletcherSyntax
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#74

I feel like this was not a contract. I transfered ETH from GDAX and have been waiting about 19 days (aswell as the support ticket I created 19 days ago). Is this due to congestion? 

TxHash:
0xdb13de2a3997952ff3a5cabdd6abb8c70a95a697980a3787c9a3c2a6421001bb
TxReceipt Status:
Success
Block Height:
4808176 (106518 block confirmations)
TimeStamp:
19 days 2 hrs ago (Dec-27-2017 07:18:12 PM +UTC)
From:
To:
Value:
0.6367467 Ether 
Gas Limit:
90000
Gas Used By Txn:
21000
Gas Price:
0.00000002 Ether (20 Gwei)
Actual Tx Cost/Fee:
0.00042 Ether ($0.55)
Cumulative Gas Used:
5786035
Nonce:
0
 
I'm not impatient, if I have to wait that's fine, but I would just like to know it worked.


Posted: 1/15/2018 10:05:23 PM