This has been the case for me for a while now. I have created a couple of support tickets but no replies. But sure if I'm doing something wrong. Just I tried to click all the buttons but can't move Eth from "Total" Column to "Available" Column.
Please help. Screeshot here.
Check your deposit (or withdrawal) history.. something has not yet been fully confirmed yet.
I have the same problem with ETN. My total balance is ok, but avalible is 0. All the ETN was transfered from my paper wallet to Cryptopia, and in transaction history I see 20/20 confirmations. Why can't I use my ETNs??
RESOLVED - I had a pending Withdraw that needed email confirmation. Cancelling the withdraw made the ether balance available again