Same here, since the 22th of December. Their most recent reply to my ticket is as follows:
Thanks for contacting Cryptopia. I can see your transaction on the block explorer, however unfortunately I am unable to see immediately why it has not been credited. I have escalated this to our Admin team to investigate further. Your patience is appreciated while we work to resolve this for you. Please be aware that as we are clearing a backlog from the busy holiday period, there may be a delay, however we are working through the tickets as quickly as we can!
Also many complaints on the XEM forum..
I'm glad they responsed, considering the busy period. However, I don't understand why they don't prioritize this XEM issue or make at least a statement that they are working on it on the website. Now they are receving an increasing amount of tickets about one bug in the system.
Hello. 3/01/2018 1:04:00 PM I dispatched XEM coins with 3372.08875320 with commission 20. Transaction number a6fb3303d6d21da669d9f289cb8af3ab1a88106eed79b05ea16f5c9eb58b551b. Address ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR . The payment status indicates that it was sent. but I have not received it so far and this transaction can not be found. my transaction does not exist. I ask you to execute my transaction !!! or return it back !!!
They say Blockchain transactions and all its products will be faster than anything that claims to be the fastest in whatever form they exists.
Its close to 10 days now and the XEM I deposited is yet to show up on my crptopia wallet.
Support did not even read my ticket or acknowledge there is one. Yep! everytime I check the blue status of "NEW" waves at me.
Everyone else on Cryptopia that aren't Crypto lovers are mute!
No news, tweet, post, or maybe an alert from Cryptopia. Something like "Hey Crypto lovers! fix is on the way!".
You read our complains, over again, everyday. Who cares?
I get it now. We are all Cryptos existing in CRYPTOPIA
Same problem for me still.
CRYPTOPIA WHAT THE HELL ARE YOU DOING WITH THIS ISSUE ???? THIS IS DISGRACEFUL
XEM seems to be giving a lot of problems maybe Cryptopia should just delist it.
My XEM deposit came now
9 days passed
I got my XEM!!!
I got my XEM and am getting out of here. 20 XEM to withdraw 100 of them, holy moly.
yeah try to pull some dcn at 15000 coins fee!
A lot of exchanges have this problem, the fees are not dinamically updated based on the price
of the coin. Looks like it is a manual process for them, so they set the fee when the coin is first listed and worth
almost nothing. Price goes up, fee becomes unbearable to the user, you then need to wait for them
to update the fees... another waiting game.
I received my xem coins in my wallet after 1 weeks of waiting
Maybe if do your Homework , or not to Lazy to look for you have seen that !!!
Maybe some of you do at first an research for it ,before posting things !
Still waiting my XEM. For week already!
same here also waiting
yes I checked here