Xem Deposit Problem


connhagiau89
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Threads: 1, Posts: 9
#0

I already sent 13422.331853 XEM to XEM's Cryptopia wallet with Transaction id: 3735f04f463577a7ccf846c309bc1ebb3058e1b9a46d4a0f7772d83ba9b2ff93, message: 989580100b76ecf2 but There is still NOTHING in my deposit history. Please help to support me get back my XEM. Thank you. I understand very clearly that this case is very seriously and may take a lot of time to close but I will be killed by my boss if I can't take his money back within next days, this is much more important than the money I lost. Please assist to close my case as soon as possible.

https://explorer.ournem.com/#/s_tx?hash=3735f04f463577a7ccf846c309bc1ebb3058e1b9a46d4a0f7772d83ba9b2ff93

My ticket: #100696 - Deposit - Xem Deposit

PS:

I received my xem coins in my wallet after 1 weeks of waiting



Posted: 1/3/2018 8:41:37 AM Edited: 1/10/2018 2:30:54 AM
mdowney
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#1

I withdrew a substantial amount of XEM from Cryptopia on 12/29, entered my correct XEM receive address and a message, and although Cryptopia said the transaction was "Complete" in my withdrawal history, there is no record of the transaction on the XEM blockchain.

When I highlight the address their transaction sent to, I see (except the <> are replaced with the actual values):

<ReceiveAddress>:<message>

Cryptopia included a : and <message> in the address field, which I have never seen before in an address. I worry they have lost customer's XEM from a simple ":" typo sending withdrawals to invalid addresses.

I really enjoyed using Cryptopia until they apparently lost my money. I submitted a support ticket on 12/29 and haven't heard back from them yet. I'm very nervous, but I'll try to be patient for the next week as I wait for a response from support.



Posted: 1/3/2018 4:31:27 PM
RubenPercy
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#2

Same problem for me, I deposited NEM to Cryptopia wallet on 30 Dec 2017 with TX ID bf90c70bd432e2e9a3fa452dec2260aace8a11df221111e6a8c2656b7f76bb75 and it's still not visible. For all intents and purposes my money is lost unless I hear from support.



Posted: 1/3/2018 9:10:34 PM
maxilovean
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#3

I have the same problem !!! I did not get a coin for the deposit. More than 5 days have passed. Support service - it's just horror, they do not have them !!!! I do not know what to do now. My ticket #95532. Who decided this situation or not write?



Posted: 1/3/2018 9:32:39 PM
sohail0055
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#4

I have the same problem !!! I did not get a coin for the deposit. More than 5 days have passed. Support service - it's just horror, they do not have them !!!! I do not know what to do now. My ticket #95532. Who decided this situation or not write?

maxilovean: 1/3/2018 9:32:39 PM

 same problem 

 

depoist but didnt recived no one is replying ittttttttttttttttttttttttttttt



Posted: 1/3/2018 11:04:04 PM
kennedyihe
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#5

Same problem here I deposited 550 XEM to Cryptopia almost 5 days now and nothing yet. At least an update from Cryptopia can be useful. But they remained mute on it



Posted: 1/3/2018 11:25:45 PM
MentalFloss
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#6

Same here. I noticed the connections are up again and down to the most actual block #. I hope they need to reset some deposit/withdrawal service or so that actually will start the XEM that are stuck moving again.

Else we are pretty muched b0ned over here.



Posted: 1/3/2018 11:30:54 PM
MentalFloss
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#7

As far as I'm concerned Cryptopia is flooded continually since it's as slow as hell.



Posted: 1/3/2018 11:40:58 PM
Lcontreras
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#8

Same here. I noticed the connections are up again and down to the most actual block #. I hope they need to reset some deposit/withdrawal service or so that actually will start the XEM that are stuck moving again.

Else we are pretty muched b0ned over here.

MentalFloss: 1/3/2018 11:30:54 PM

 Its true, they keep the same address.. I hope they got our money back!



Posted: 1/4/2018 12:25:16 AM
raminasr
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#9

guys, I have sent 500 xem since 22th dec, and till now there is nothing, i think non of us gonna get the coins back



Posted: 1/4/2018 1:22:29 AM
GiovanniTT
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Threads: 2, Posts: 7
#10

Same problem here I deposited XEM to Cryptopia almost 5 days now and nothing yet.frown



Posted: 1/4/2018 1:39:34 AM
connhagiau89
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#11

Help me please



Posted: 1/6/2018 8:37:11 AM
godratio
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#12

CRYPTOPIA FIX THIS XEM PROBLEM NOW YOU INCOMPETENT BABOOONS!!!!



Posted: 1/6/2018 12:35:02 PM
sohail0055
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#13

CRYPTOPIA FIX THIS XEM PROBLEM NOW YOU INCOMPETENT BABOOONS!!!!

godratio: 1/6/2018 12:35:02 PM
where they fix problem our xem coin are not showing at least they should reply whats going on

 



Posted: 1/6/2018 4:21:19 PM
burnhardzx
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#14

same issue.. i didnt know.. i just saw that someone deposited 2 weeks ago and untill now its not fixed..  they didnt know there is a problem in depositing xem/nem? they have disabled the wallet..; WTF....
 
Hash:
df0acd8a958a4c881e6df070c39734facc7352a18c7bcceec8416a1f7e87859d
Amount:
1746.832362
Fee:
6.000000
Timestamp:
2018-01-06 18:22:38
Deadline:
2018-01-06 20:22:38
Signature:
7d09cfa6c16b911b13cd86e1cb646e395044f9e123a441d3504c6e7b2479086b0b2bbdb1d344c5d215100fc790df333c344c896724369e8a3a0b089a64d90901
Message:
56d9ed33f807dd70


Posted: 1/6/2018 6:59:24 PM
SilverCouch
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#15

Same here!!!

Nobody is coming back with an answer!!!

First BTC took an hour, thought it is ok, but now XEM taking more than 2 hours with no support!!!!



Posted: 1/6/2018 8:51:50 PM
tyhaas3w
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#16

Anybody got XEM yet? It seams conection number is going low so i think there is some hope...



Posted: 1/6/2018 9:22:14 PM
dugan21
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#17

WHERE IS OUR MONEY !?!?!?



Posted: 1/6/2018 10:04:30 PM
connhagiau89
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#18

Please help me, i can't wait..



Posted: 1/7/2018 4:14:11 PM
Jumic
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#19

I'm sorry to say that but it seems we will never get our money back



Posted: 1/7/2018 4:19:44 PM
sonerbo
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#20

welcome to club :) same issue with my deposit waiting since 12/31/17



Posted: 1/7/2018 4:34:42 PM
sadia87
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#21

Anyone has luck so far?



Posted: 1/7/2018 10:56:41 PM
Uranium232
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#22

Same problem gosh ! 

I made a XEM deposit yesterday and it's not credited on my account more than 12h later. Normally a XEM deposit takes a few minutes. 

Transaction :  http://explorer.ournem.com/#/s_tx?hash=3cee5961e802842782298ec29548eb1fde10f070edac4bb8789644c3840a1054

Cryptopia fix this problem please



Posted: 1/8/2018 9:25:30 AM
buybtc
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#23

Well I still haven't received my XEM deposits as well.. Not even a reply in ticket and there's no news/press release regarding this.. It would save to say that they didn't know what to do either..

frown



Posted: 1/8/2018 9:48:10 AM
Hermes1987
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Threads: 2, Posts: 12
#24

Hello! I sent a translation of XEM .... In my personal account it is indicated that the translation is executed, but in fact the money did not go (Help please! 2145353,"XEM","828.00435616","20.00000000","Complete","e992426dea3de43e1f1447bb5abdd974586828614b43f69e1286fbfe761a4e93","NBKOJW-XN35PF-A6GGZT-XXBWKL-AB7QMQ-57OZPW-TCOA:","8/01/2018 1:48:00 AM"

the transaction did not go online ... (



Posted: 1/8/2018 12:25:29 PM