ETH Withdraw "broken", no support so far.


darkfriend77
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Threads: 2, Posts: 19
#0

The ETH withdraw is broken ...

made an withdrawal 0.53 ETH, the transaction (1794339) is marked as completed ...

however the transaction doesn't exist on the ethereum blockchain

https://etherscan.io/tx/0xdd15ca92704a130a461812b3fc3d46193d5148cc9f8363fa3d065f05690fbfdb

a day earlier I made a successful withdraw to the same address (1758448) which was processed normally.

https://etherscan.io/tx/0x18c4a2ff216e3619ba1d99b1807179c8a061934d2b5acc4e9867abf0f716f5aa

Right now, I'm unsure if it is safe to withdraw ETH from cryptopia ...

I haven't received an answer to my support ticket so far ...

Support ticket: https://www.cryptopia.co.nz/Support/SupportTicket?ticketId=94739

Here are the details to both transaction the broken one 1794339 and the one that was successful 1758448.

# Currency Amount Fee Status TransactionId Address Timestamp
1794339 ETH 0.53500000 0.00500000 Complete 0xdd15ca92704a130a461812b3fc3d46193d5148cc9f8363fa3d065f05690fbfdb 0x748a826ab1c228324ad47c5ec099b30362887168 29/12/2017 9:31:00 PM
1758448 ETH 0.50500000 0.00500000 Complete 0x18c4a2ff216e3619ba1d99b1807179c8a061934d2b5acc4e9867abf0f716f5aa 0x748a826ab1c228324ad47c5ec099b30362887168 28/12/2017 3:45:00 PM



Posted: 12/31/2017 10:01:02 AM Edited: 1/1/2018 10:14:35 AM
garmjs
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Threads: 1, Posts: 16
#1

I have requested Eth Withdraw 3 Day ago in cryptopia it's saying completed, but the transfer never arrived i can't even find in blockchain ( etherscan or etherchain ). Would you mind if someone check, please?

Contacted Support TicketId: 95026

"1794378","ETH","0.24972807","0.00500000","Complete","0xb63cc9e929ae20f139637e53dfc923a6b883b8e69a1a993723d89749f8c2b4fb","0x66d1F35ba8aA1E0D433e513b0EfD1878B0f272ce","29/12/2017 9:32:00 PM"

 

https://etherscan.io/tx/0xb63cc9e929ae20f139637e53dfc923a6b883b8e69a1a993723d89749f8c2b4fb

https://www.etherchain.org/tx/b63cc9e929ae20f139637e53dfc923a6b883b8e69a1a993723d89749f8c2b4fb



Posted: 12/31/2017 1:24:57 PM Edited: 12/31/2017 1:27:34 PM
mojcomp
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#2

same here, sent 1 hr 41 mins ago from bitstamp to cryptopia , etherscan records transaction, on balance still nothing from eth.

does cryptopia supports transaction  from Contract transfers? 

Ticket Information: #96724 - ETH deposti



Posted: 12/31/2017 10:52:56 PM Edited: 1/1/2018 12:52:50 AM
marsbombe
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#3

same here, sent 1 hr 41 mins ago from bitstamp to cryptopia , etherscan records transaction, on balance still nothing from eth.

does cryptopia supports transaction  from Contract transfers? 

Ticket Information: #96724 - ETH deposti

mojcomp: 12/31/2017 10:52:56 PM

 

good luck my friend....I have been waiting for a week already

have a look at this: https://www.cryptopia.co.nz/Forum/Thread/4230?postId=22763

as soon as I have my ETH back, I will leave this exchange!

 



Posted: 1/1/2018 8:19:39 AM
darkfriend77
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#4

on twitter ... https://twitter.com/Cryptopia_NZ

19:27 - 22. Dez. 2017

"We have completed maintenance on our ETH wallet, and confirmed transactions are now processing as normal. Please note that as always, they still need to be broadcast and confirmed on the blockchain before the balance is available to you. Merry Christmas Eve eve!"

 

16:34 - 22. Dez. 2017

"Today our ETH wallet developed an issue processing deposits, and is in maintenance until it’s resolved. No transactions are lost, and deposits will be automatically credited as soon as our wallet is back online. We appreciate your patience, and apologise for the inconvenience."



Posted: 1/1/2018 8:47:09 AM
darkfriend77
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Threads: 2, Posts: 19
#5

I'm really disappointed ... my support ticket remains in the state "awaiting admin reply" ... my ETH are ... not accounted on the withdrawal address and the transaction cryptopia states as completed doesn't exist ... what is going on with this exchange???



Posted: 1/2/2018 8:54:09 AM
mojcomp
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#6

same here  

Opened: 12/31/2017 10:16:22 PM

there is still no answer, 

i am glad that eth growskiss



Posted: 1/2/2018 11:46:31 AM Edited: 1/2/2018 11:47:57 AM
mojcomp
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#7

4 days 17 hrs ago there is still no ether, no admin answer undecided

#96724 - ETH deposti



Posted: 1/5/2018 2:34:14 PM
fredericr
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#8

I have withdrawn 3.649 ETH worth $5000 50 minutes ago. My withdraw history says the transaction would be completed, but the transaction id is not on the blockhain!

Transaction id: 0x61bac92cce0ea6398ba16d97bb4deb3a3b9a83870b59a4e6ae2c056e8df9c971

Also i had to pay 0.005 ETH transaction fee and couldn't choose how much gas to use. 

 



Posted: 1/5/2018 3:11:59 PM
fredericr
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#9

I have withdrawn 3.649 ETH worth $5000 50 minutes ago. My withdraw history says the transaction would be completed, but the transaction id is not on the blockhain!

Transaction id: 0x61bac92cce0ea6398ba16d97bb4deb3a3b9a83870b59a4e6ae2c056e8df9c971

Also i had to pay 0.005 ETH transaction fee and couldn't choose how much gas to use. 

 

fredericr: 1/5/2018 3:11:59 PM

 

 

Alright.  It has worked now. Took 2 hours and 30 minutes for the transaction to appear on the blockchain and after that it went quickly. 

Everything ok, 

phew!



Posted: 1/5/2018 4:47:39 PM
coombsy1991
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#10

ivee been waiting 30 hours for my withdrawl now eth. soo pissed off



Posted: 1/5/2018 4:52:35 PM
darkfriend77
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#11

Still nothing ... the support ticket hasn't been answered ... since 30.12.2017 ... I did an other ETH withdrawal to the same address ... which was successful however .. the one that ... I mentioned here ... is still no where .... 



Posted: 1/5/2018 8:58:12 PM
mojcomp
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#12

sending from wallet is no problem, from exchange aka Bitstam cant, need admin approve or something, still no reply to #96724 - ETH deposti

I just hope I'll ever see them againcool



Posted: 1/6/2018 12:22:59 AM Edited: 1/6/2018 12:26:02 AM
edgardojr
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#13

tengo 2 dias esperando un retiro espero que se resuelva pronto! cada minuto es dinero perdido!



Posted: 1/7/2018 8:09:59 PM
darkfriend77
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Threads: 2, Posts: 19
#14

still waiting to get my withdrawal ... fixed ... nothing from cryptopia ... till now .... over 10 days now ... no answer ... no help .... 0.53 ETH removed but ... tx id doesn't exist on etherscan...



Posted: 1/8/2018 3:44:03 PM
kimtea
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#15

same !!

Plz check !

2084658
 
 USDT
719.00000000 40.00000000 Complete
eb1e52be6a9d30ba7d733cc8e16964b82c4a43237e48f7967b1a640fb03139ed
1FLic9JeKVW9QRPD8UiuNipX5pdrQLhDdj
7/01/2018 2:03:00 AM
2120919
 
 USDT
1133.54169165 40.00000000 Complete
3ac87d7b969a7cc7bf0e8e079930773757d8d3a3b006b3f4c277284d8b706cbd
1DEqwucfRNr4PCNM8eAz2ftZumoViqx7SK
7/01/2018 5:31:00 PM


Posted: 1/8/2018 4:06:02 PM
LittleWing
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#16

I wish in my case it was 0.5 ETH...
I have almost 3 ETH stuck 4000$ :(
https://etherscan.io/tx/0x7d49f31d2f615e84fdb2f58c0bc2ad4d12db252bbc88765b231a8529db3e3b7d



Posted: 1/9/2018 10:27:22 AM
hadsi83
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#17

I have the same problem as well.  Been over 6 hours now.

 

Txn ID: 0xf8301b2190291a57378d0104e37e9b531877d7f1db860c20240fb97dee538dc1

 

Has anyone else's been fixed?

 

 



Posted: 1/10/2018 12:44:01 PM
moggsuk
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Threads: 6, Posts: 26
#18

there are apprently hundreads of ETH withdrawls gone missing and they cant even be bothred to tweet a message or post on facebook!

 

dear me!



Posted: 1/10/2018 6:33:00 PM
cryptostevewinter
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Threads: 19, Posts: 74
#19

Don't expect any response from support within a reasonable time.  I moved my coin to livecoin and like the platform better.

In all fairness I was able to transfer my coin to livecoin without any problems, but something is wrong here.



Posted: 1/10/2018 7:05:21 PM
dirtwriter
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#20

1 ether missing here. tx doesnt exist and adress i send to is empty. 

 

2291844             ETH       0.95414336       0.00500000       Complete

0xa687bc7c4e57bd09416767282d9a4c7c680358a4ad3a511cd73b2bcaf20a5f0e             

0xD2d9Fd488baA8207E9688dE2e0Fa39fc713294e4       10/01/2018 2:16:00 PM

 

What can we do?

Do you guys from 31/12 have your ethers back? hope so. please let us know, so we know we only have to wait.

 

 



Posted: 1/10/2018 7:17:25 PM
patbchln
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#21

I am at 6 hours same thing 1 eth... I wish i looked at this prior to sending



Posted: 1/10/2018 9:17:22 PM
Peecha
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#22

This is ridiculous. OP did you get any response from support? That transaction still doesnt show up.



Posted: 1/11/2018 9:58:10 AM
osc95
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#23

The same here.

2363453 ETH 0.36628272 0.00500000 Complete 0xb0bfcf8a64cf883948f07fefe26dc44f160f536e4c534eb19316a18c542d7c78 0x4be2b1f1c48d48e753189fd196b69c7cabccffba 12/01/2018 2:51:00 PM

If I don't receive my ETH within 24hours I will leave this exchange and spread through my SNS.



Posted: 1/12/2018 10:08:51 AM
xtraelv
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Threads: 12, Posts: 272
#24

The same here.

2363453 ETH 0.36628272 0.00500000 Complete 0xb0bfcf8a64cf883948f07fefe26dc44f160f536e4c534eb19316a18c542d7c78 0x4be2b1f1c48d48e753189fd196b69c7cabccffba 12/01/2018 2:51:00 PM

If I don't receive my ETH within 24hours I will leave this exchange and spread through my SNS.

osc95: 1/12/2018 10:08:51 AM

 

Perhaps you should check the Ethereum network. There is a TXid but not processed on the blockchain = Ethereum network is the problem. 

 



Posted: 1/12/2018 10:28:09 AM Edited: 1/12/2018 10:30:09 AM