They changed it: "DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 12 days."


Xylber
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Threads: 1, Posts: 23
#0

Today, they changed the time they take to answer tickets, from 6 to 12 days:

 

DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 6 days.

to

DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 12 days.

 

You can see the change here:

https://www.cryptopia.co.nz/UserSupport



Posted: 12/27/2017 9:52:47 PM
Xylber
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Threads: 1, Posts: 23
#1

Well, they answered my ticket in 4 days. Appreciated.

So expect anytime between 4 to 12 days.



Posted: 12/28/2017 12:16:09 PM Edited: 12/28/2017 12:16:32 PM
Mab3y
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Threads: 1, Posts: 8
#2

Waiting 24 days for my ticket to be opened, great customer support 



Posted: 1/4/2018 1:52:49 AM
enzpart
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Threads: 1, Posts: 5
#3

Waiting 24 days for my ticket to be opened, great customer support 

Mab3y: 1/4/2018 1:52:49 AM

 WOW

The more days I wait

The more it remind me of Mt Gox.

 

(here waiting too for my money since December)

Unbelievable customer support for exchanger

U know what

They people run business without knowing a full responsibility

They just after your money

That is the way I describe it so far



Posted: 1/4/2018 3:13:05 AM