XEM withdrawals


mad4thrash
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 6
#0

I submitted a XEM withdraw early this afternoon (I'm in gmt+1 zone) , it showed as completed almost instantly but my xem never arrived (I withdrawed to bittrex and before you ask, yes I wrote the message along with the address). The problem is that the transaction never started, because I can't find my tx hash on nem explorer. The fact is that no xem at all left Cryptopia's xem wallet today, it's a bit strange, it's all right with your xem wallet? Because I can see many deposits but 0 withdraws http://explorer.ournem.com/#/s_account?account=NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E



Posted: 12/22/2017 8:28:54 PM
mad4thrash
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 6
#1

I really can't be the only one since since no XEM has moved form cryptopia's wallet!



Posted: 12/22/2017 9:57:53 PM
amessi87
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#2

Me too!!!

Where are my xem???



Posted: 12/22/2017 10:39:34 PM
Xylber
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 23
#3

Me too, already filled a support ticket



Posted: 12/23/2017 2:43:52 AM
mad4thrash
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 6
#4

No one here to say a word? Are we just suppose to wait and wait? My tx doesn't even exists on nem blockchain



Posted: 12/23/2017 11:17:43 AM
gavinburgham
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#5

Can i check we are having the same issues, i withdrawed XEM from Cryptopia yesterday to the nano wallet and it still isn'nt showing up...



Posted: 12/23/2017 1:17:43 PM
danielw500
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#6

XEN it's not on my wallet?.........



Posted: 12/23/2017 3:59:30 PM
Xylber
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 23
#7

No one here to say a word? Are we just suppose to wait and wait? My tx doesn't even exists on nem blockchain

mad4thrash: 12/23/2017 11:17:43 AM

 

Just send a ticket to support, give them some hours to fix it, it seems to be a major problem affecting a lot of users.

 



Posted: 12/23/2017 4:22:03 PM
JMR
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 3
#8

Same problem with XEM withdrawal. Opened a ticket 4 days ago, no answer till yet...



Posted: 12/26/2017 9:17:53 AM Edited: 12/26/2017 9:18:29 AM
ivomir1
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#9

Same problem here.

Withdraw proceed and confirm on email.

XEM lost from ballance.

But not i my wallet.

When i see transaction ID or wallet ID transaction doesnt exist.

Ticket not replyed from support.

 



Posted: 12/28/2017 6:57:30 PM
Xylber
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 23
#10

Same problem here.

Withdraw proceed and confirm on email.

XEM lost from ballance.

But not i my wallet.

When i see transaction ID or wallet ID transaction doesnt exist.

Ticket not replyed from support.

 

ivomir1: 12/28/2017 6:57:30 PM

 

Exactly the same here



Posted: 12/29/2017 1:23:36 PM
vvkuyck
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#11

Same problem here...also sent a ticket to support...let's hope they solve it quickly.

 

 



Posted: 12/29/2017 1:46:17 PM
Chief_Adu
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 8
#12

It seems like I am not the only one... I have the same issue. 

Below is exactly what happened: 

I exchanged my Decred and Ubiq into NEM and NAV. A big portion of the exchange went in NEM and a small bit in NAV. Both transactions have been completed, as per Cryptopia. I received my NAV in a timely matter. However, I never received my NEM. Strange, as NEM transactions are usually fast. I exported the transaction history (PDF and Excel) and noticed that a random ":" was added to the address (see: https://gyazo.com/22d598608e70282ede8c940d141f491c). I am certain I did not add it, as I literally copied my address from the client. In addition, the withdrawal confirmation does not show that I added a ":" to the address (see: https://gyazo.com/9ae7398905deacdbde0c8ceebe5d61ed). Once again, when I look up the TX, nothing can be found (see: http://explorer.ournem.com/#/s_tx?hash=62cf96a27ac36896705a67b26eb072ea9ad36df0b134ed13104aa2c8ed8aa80d & http://explorer.ournem.com/#/s_account?account=NBMXTDTTWSF7NGY7AH3ONGTJD6ZOGUFEYPVVOXWH). I have the feeling the random ":" screwed the transaction up, but I did not add it myself...



Posted: 12/29/2017 8:23:07 PM
IsildurTopia
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#13

I got the same problem.
Withdrew my NEM days ago after the maintenance was over but they never arrived.

The Transaction Id shown on withdrawals is not on the blockchain. Opened a support ticked, but no response for days now....



Posted: 1/1/2018 3:40:23 AM
selushka
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#14

I saw this post only after i have faced with the same problem...

 

Have transfered XEM from my Bittrex account to Cryptopia XEM wallet - and that transfer has never showed up =(

 

http://explorer.ournem.com/#/s_account?account=NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

 

looks like Cryptopia has some problems with XEM transactions  =(



Posted: 1/1/2018 9:52:09 PM Edited: 1/1/2018 9:52:28 PM
Morbius
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 16
#15

Still waiting, since so many hours. Cryptopia doesnt seem to do anything about it. Too much people dealing with this problem so you should realy do something about it.



Posted: 1/1/2018 10:22:18 PM
marcionei
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 4
#16

happened to me now, you know what happened? the strange thing is that when I went to deposit everything was normal, after deposited changed the color of the button for maintenance ..



Posted: 1/1/2018 10:25:34 PM
marcionei
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 4
#17

Eu enviei um XEM retirar cedo esta tarde (estou em gmt + 1 zona), mostrou como concluída quase que instantaneamente, mas meu xem nunca chegou (eu retirei a bittrex e antes de perguntar, sim eu escrevi a mensagem junto com o endereço) . O problema é que a transação nunca começou, porque não consigo encontrar meu tx hash no nem explorer. O fato é que nenhum xem deixou a carteira xem da Cryptopia hoje, é um pouco estranho, está tudo bem com sua carteira xem? Porque eu posso ver muitos depósitos, mas 0 retira http://explorer.ournem.com/#/s_account?account=NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

mad4thrash: 22/12/2017 8:28:54 PM

 



Did you solve the problem?


Posted: 1/1/2018 10:32:53 PM
Morbius
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 16
#18

happened to me now, you know what happened? the strange thing is that when I went to deposit everything was normal, after deposited changed the color of the button for maintenance ..

marcionei: 1/1/2018 10:25:34 PM

 From wich exchange did you deposit? 



Posted: 1/1/2018 10:33:10 PM
marcionei
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 4
#19

aconteceu comigo agora, você sabe o que aconteceu? O estranho é que quando eu fui depositar tudo era normal, depois de depositado mudou a cor do botão para manutenção.

marcionei: 1/1/2018 10:25:34 PM

 De que troca você depositou? 

Morbius: 1/1/2018 10:33:10 PM

 hi,

I switched from poloniex to crytopia 


Posted: 1/1/2018 10:41:15 PM
omarelc
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#20

i just bought a small amount of XEM, 8.4 coins in total, but when i tried to send to my nano wallet the fee was 20 XEM coins!!! ($24 USD) also send litecoin to a cold wallet has a high fee os 0.02 ltc (some $6 USD)... for a small amount trader i think best option is charge a percentage fee... My first XEM buy was with coinswitch but now it is difficult to find a exchange that support XEM...dont know what to do with this few coins.



Posted: 1/3/2018 1:28:55 AM Edited: 1/3/2018 1:29:32 AM
sureshtvn
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#21

Whats happening guys. Frist of all transaction fee for XEM transfers is 20XEM. ARE YOU KIDDING?

 

On top of that transaction never appears in XEM block chain. Are my coins safe? When you charge so much fees it's your responsibility to provide the services. This is just not acceptable. You have to respond to all of our problems.

 

We are spending lot of time in trading and we can't afford to loose our time and money. 

 

Please reply.



Posted: 1/7/2018 1:18:12 PM
sureshtvn
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#22

I submitted a XEM withdraw early this afternoon (I'm in gmt+1 zone) , it showed as completed almost instantly but my xem never arrived (I withdrawed to bittrex and before you ask, yes I wrote the message along with the address). The problem is that the transaction never started, because I can't find my tx hash on nem explorer. The fact is that no xem at all left Cryptopia's xem wallet today, it's a bit strange, it's all right with your xem wallet? Because I can see many deposits but 0 withdraws http://explorer.ournem.com/#/s_account?account=NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

mad4thrash: 12/22/2017 8:28:54 PM

 I am facing same problem. Did you receive your XEM?



Posted: 1/7/2018 1:18:54 PM
Hermes1987
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 14
#23

I sent a translation of XEM .... In my personal account it is indicated that the translation is executed, but in fact the money did not go (Help please! 

e992426dea3de43e1f1447bb5abdd974586828614b43f69e1286fbfe761a4e93  -the transaction did not go online ... (



Posted: 1/8/2018 7:27:07 AM
amorev12
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#24

Same issue. Open TT

#120856 - Withdraw 

no information in blockchain. no coins in personal wallet. but here in vryptiopia it shows withdrawal complete. 1 day passed.



Posted: 1/8/2018 10:47:57 AM Edited: 1/8/2018 10:50:11 AM