failure while withdrawing bitcoin from cryptopia even after 24 hrs

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Hello folks and the authorities of cryptopia ,


Me and many people over here have put a withdrawal request of bitcoin on cryptopia, the cryptopia withdrawal history on dashboard says that transaction complete but there no btc in our external wallet and there is no information regarding our transaction on, luckily i found info on block cypher and its showing unconfirmed since 24 hrs with 9.56 miner confidence and low miner preference , lots of my friends are experiencing the issue and our 0.1 , 2 ,5, 0.7 like wise btc are stuck some where and we even know how and where , Please cryptopia support authorities look into this matter and tell what to do now to get back our btc balance either in our cryptopia wallet or in the external wallet??


amout in BTC is not small

Also my friends reply here telling who all are experiencing  the same problem??? and if anyone has solution please tell 


Posted: 12/22/2017 12:54:56 PM
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please look into the problem and provide solution

Posted: 12/22/2017 12:55:37 PM
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Dear Cryptopia, 


I am having the same issue as the user above me nothing found on blockchain but on its saying complete.  Blockcypher is saying miming fee is so low that its not a priority.  

Posted: 12/22/2017 1:01:12 PM
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I have same problem...


What is block cypher?

Posted: 12/22/2017 1:17:38 PM Edited: 12/22/2017 1:18:25 PM
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I also have the same problem in 2 transactions:



I didnt find both transaction in, but I found the transactions was recieved 9 hours ago at

I think this happens because the cost of trasaction fee increased

In the graph show USD 55 that is near of BTC 0.004 (the fee used by Cryotopia was 0.01)

Miner preference is Low.


And now, Cryptopia, how will solve this problem?

Posted: 12/22/2017 1:21:33 PM
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Im having the same issue, almost 18 hours and my btc is in limbo somewhere, meanwhile I'm unable to use my coin and I don't have confidence to perform any other transactions.

Posted: 12/22/2017 5:48:17 PM Edited: 12/22/2017 5:48:37 PM
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I have SAME problem.  Tx ID 31e9cbf25bf3b6a908d5b3f6bda0a4c2030bdbfa00de484d273b282e52d6a44b

 Withdrawal of 0.03327249 12 hours it says completed on cryptopia but not in my wallet and when I put address into 

block explorer it says transaction not found.  I just withdrew .7 from coinbase and it has been confirmed and in my wallet within 30 minutes.

This site is pur garbage..i was actually withdrawing my last small balance because this site is pure garbage and was going to close my account but now they have my funds in limbo.

If anyone is reading this (since obviously these guys never answer RUN AWAY AS FAST AS YOU CAN AND DO NOT WASTE YOUR TIME ON THIS SITE.


Posted: 12/22/2017 5:56:14 PM
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Guys i have the same problem.... please help!!!

Posted: 12/22/2017 5:57:48 PM
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I have been waiting 10 days for a sizable transfer of PLR to my Enjin wallet.  It still shows only as PROCESSING without any transaction ID. I have waited many hours for a confirmation of withdrawal of HST, which only shows PENDING, again without any ID.

Customer support seems to be non existent. Only a crypto exchange gets away with this kind of service. Appaling and troublesome!

Posted: 2/18/2018 12:14:33 PM