I know Cryptopia is busy, but this is our money


jmccalip
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Threads: 1, Posts: 8
#0

I still cannot access my bitcoin deposits. Support has yet to respond. 

If Cryptopia can't handle the traffic, may I reccomend suspending all further account creation until the issues are sorted out??? It seems nobody can deposit or withdraw BTC.

 

Hi all,

 

Common issues:

  • when you make a withdraw ensure you confirm it (by default you are sent a confirmation email, you can disable this if you really want), I see some people even say status is "unconfirmed", this means you haven't confirmed it youself yet
  • BTC has been pretty clogged up recently, please have a bit more patience than normal. If you send coins to Cryptopia, ensure you use a reasonable fee or it may take a long time.
  • You sent a coin that needs a paymentid without a paymentid - submit a support ticket in this case

 

Other comments:

  • yes support is busy, Cryptopia has been hiring and training new staff like mad to assist. Many staff are working lots of overtime, and through the Christmas holidays
  • a small percentage of transfers do end up with problems. However people that make posts here rarely follow up when they have been fixed. If your problem is genuine (and not just a matter of waiting a bit longer) then do submit just 1 support ticket with as much detail as possible about the problem, support staff will get to it.
  • Please do NOT send in support tickets unless you have waited and confirmed everything is right at your end and on the blockchain. A good part of the reason support is slow to reply is the number of tickets that are not actually problems and just require some patience due to CrytpoKitties or the large BTC transaction pool, or an issue with whatever coin you are using that is often temporary. Help everyone out by checking yourself first.
bobthebomb: 12/23/2017 7:44:54 AM

 



Posted: 12/20/2017 2:01:13 AM Edited: 12/27/2017 2:03:39 AM
GRAZER
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#1

I've had a witdrawal of Sky coin processing for almost 24 hrs now. No response to my query tickets. Are others having similar delays?



Posted: 12/20/2017 3:36:31 AM
daveloesbobbi
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#2

I am waiting for 8 hours to whitdraw my money. Its still unconfirmend. How is this possible?

 



Posted: 12/20/2017 3:43:24 AM
Martin_ekman
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#3

Ive been waiting for my transfer from Xapo to cryptopia for 20hurs.. Still processing..

Pretty annoying when the price of ETN is dumping right in this moment..



Posted: 12/20/2017 9:11:12 AM
tomriri0987
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#4

I'm waiting for a withdrawal to complete, currently day 4 and counting LOL :)  



Posted: 12/20/2017 9:49:36 AM
MarieG76
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#5

I'm locked out of my original account over a week now. Nothing we can do but wait. I do agree with new account suspension ( or at least a temporary bottle neck on it). Probably will take me two days to sort my crap out when I get back on there. Hopefully I gained ground and not lost money... who knows hahahha



Posted: 12/20/2017 10:18:42 AM
CrazyHorse33
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#6

Man, I should not have deposited money into this exchange... Wish I read this forum first.

 

They really need to make a public announcement because this is ridiculous. 



Posted: 12/20/2017 4:31:35 PM
jmccalip
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Threads: 1, Posts: 8
#7

Man, I should not have deposited money into this exchange... Wish I read this forum first.

 

They really need to make a public announcement because this is ridiculous. 

CrazyHorse33: 12/20/2017 4:31:35 PM

 I could see them getting sued easily. I am getting upset. I mean, if you deposit coins with the expectation that it will be fullfilled in a matter of hours, and then your coin tanks 2 days later and you're unable to sell it, that's a problem and it's Cryptopia's fault. 



Posted: 12/20/2017 4:55:24 PM
mattgorringe
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Threads: 2, Posts: 24
#8

Waiting over a week for my money (800 NZD), something is very wrong.



Posted: 12/20/2017 8:08:04 PM
CPTMN
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Threads: 0, Posts: 3
#9

I withdrawed an amount of a crycto, but the status is still "processing" after 1 day. no staffs replied my ticket yet.



Posted: 12/20/2017 10:45:03 PM
sherpido
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#10

Just submitted my ticket #82177 for withdrawal of ETH.  Lets see how long it takes. 



Posted: 12/21/2017 4:20:46 AM
onlyhalfchinese
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Threads: 4, Posts: 21
#11

I am reluctant to change exchanges as I like the fact that Cryptopia can accept and withdraw in NZDT.... but the wait times are beyond a joke.

Is there another exchange that deals with NZ currency?



Posted: 12/21/2017 5:26:00 AM
Thedeester1
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Threads: 1, Posts: 8
#12

Deposited Coins on Cryptopia with the intension of using them to buy other coins in the Exchange.

I have tried entering values in the Buy window manually and tried clicking on the "Trade all" shortcut.

Nothing happens and I have waited for Hours after entering / clicking in the values.

Very Upset. The coins I want to buy with are losing value against the ones I want to buy which means I am losing out. :(



Posted: 12/21/2017 8:24:02 AM
brockburnard
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#13

Couple hours now of waiting for my withdraw and still in Processing. I wish I read this forum before signing up also...



Posted: 12/21/2017 7:47:40 PM
uniclife
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#14

Same here 2 hours+ processing :(



Posted: 12/21/2017 7:50:45 PM
mrhot2000
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Threads: 6, Posts: 33
#15

I am waiting for 22 days



Posted: 12/21/2017 7:57:46 PM
Abcart11
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#16

Been waiting 3 days for my Ethereum deposit to hit from my coinbase wallet. does anyone know why its taking so long, this is crazy. I feel it should have posted by now, 

 



Posted: 12/21/2017 8:11:27 PM Edited: 12/21/2017 8:12:25 PM
bangura1775
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Threads: 1, Posts: 9
#17

Waiting deposit of coins for 3k$ 

Never had problem with cryptopia before
whyyyyyyyyy



Posted: 12/21/2017 8:43:51 PM
Kinnaird69
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Threads: 1, Posts: 2
#18

i can honestly say i did withdrawals for the last 3 days no problem but now i have one with no transaction id that is processing

 



Posted: 12/21/2017 8:50:11 PM
WonkaGlam
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Threads: 0, Posts: 1
#19

I have had my NAV coin deposit now pending for 8 days! It has left my Nav Coin wallet but not deposited to my Cryptopia....what is going on?

There must be some way Crytopia can see what is going on? Is it Nav Coins delay or Crytopia?

Any reply would be appreciated from Cryptopia as I have sent Cryptopia a contact ticket (8days ago) and still no reply whatsoever from them.



Posted: 12/21/2017 9:34:26 PM
suntzuwong
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#20

Waiting for support as well... i got 10K locked up



Posted: 12/22/2017 5:41:19 AM
gamersevil
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#21

I have the same problem too. almost 3 days and mt TenxPay is still prossesing. 

no one have any response from the site?



Posted: 12/22/2017 9:00:13 AM
Ejji
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Threads: 1, Posts: 4
#22

Same I withdrawed an amount of a crypto, but the status is still "processing" about 6 hours.



Posted: 12/22/2017 9:38:47 AM Edited: 12/23/2017 2:07:41 AM
renlarino
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Threads: 0, Posts: 5
#23

My friend transfered MNE tokens from his cryptopia wallet to my cryptopia MNE wallet address, his account says transaction completed but still I did not receive tokens in my wallet. Also, Etherscan marked transaction as completed. What's going on with the site right now?  Im bothered if those tokens will be lost because it cost alot of money. Also no response from support. Anyone experience the same with sending eth based tokens?

 



Posted: 12/22/2017 3:24:44 PM
AnnaRafa
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Threads: 0, Posts: 5
#24

My withdraw has been completed but I never recieved my BTC... Issued a ticket. Sent emails. Communicated on Twitter. No answer... Can Cryptopia please assist and start communicating? Thanks.



Posted: 12/22/2017 4:18:02 PM