I have sent ETH to DNA (rc20 token) account by mistake.


hsanders
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

Anyone ever had this problem or know what to do?

Support doesnt respond to my question. Its over 1 week now.

I have sent Eth from my ledger wallet to my DNA cryptopia address by mistake.

When i check the DNA address on etherscan.io ,the tokens are there.

thank you



Posted: 12/18/2017 11:05:12 AM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 13, Posts: 340
#1

There is good news and bad news.

The good news is that it is quite likely that the deposit can be recovered.

Contact: https://www.cryptopia.co.nz/UserSupport  Make sure you leave a detailed description and any information or Tx ID to keep support running smoothly. Only make one support ticket and wait until it is resolved.

Providing the txid and all relevant information as well as being friendly and patient will ensure this will be a easy process.

 

The bad news is that it will take some time and carries a 10% recovery fee.

Support is streched and unfortunately it is a user fault that is hard to solve. 

If they can recover the coins it will be credited to your account minus 10% fee.

They don't charge a fee for unrecoverable deposits.

 

Just remember that the Admins are stretched due to an influx of new people making lots of mistakes and not knowing how to do things.

Your mistake is forgivable. laughing Being nice will make their day !

 



Posted: 12/19/2017 8:37:15 AM Edited: 12/19/2017 8:39:10 AM