Cryptopia User Support Not replying


SlDirect
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 4
#25

There shouldn’t be the problems in the first place, dont justify errors blaming growth. Just admit you were unprepared and screwed up.

My issue, I sent you NZ dollars feeling safe dealing with an Nz company where I live and it’s still not showing despite leaving my bank account.

 

is or manual or automatic?

Blitztennis: 12/18/2017 4:04:31 AM

 

Errors are bound to happen, we don't put them down to growth, just the delays. We just can't get to everyone as fast as we'd like. 

NZD deposits are processed manually twice a day. Don't be too worried if you're sure they came to us, we just have to allocate the funds to your account.

froufrou: 12/18/2017 4:09:31 AM

This comany makes millions out of fees , yet cannot hire enough staff to get ot support tickets? There is alot of money involved 

when people send thouands in crypto and not receciving them days on end while the coins lose their worth ...

I'v sent 8000 ETN when they were 10=0.9 usd now its almost half that ... That's money in trades that no one is going to bring us back .

And im a small fish people sent 80,0000 ETN with nothing to show for it ... Not even a word that you guys are working on it . 

I'v contacted my lawyer and im looking for class action suit . I'm sure there will be alot of people on board that got screwed .

KosherBeat: 12/18/2017 8:33:53 AM

 

In April there were 40,000 users, 2 founding staff members, and very little income.  Since then, Cryptopia has seen the literal definition of exponential growth in users, site traffic, and everything that comes with it, hired and trained >20 full time staff, >10 full time contractors, with others being hired now on a weekly basis.  On the 1st of December we reached 500,000 users.  Today 2.5 weeks later we have 730,000 users.  I am continually amazed and impressed at how our staff are continuing to cope with this kind of growth.

Support staff need training and they are being hired and trained as fast as humanly possible, while still dealing with abuse from users that typically made mistakes and expect us to fix them (did you include a paymentid with your ETN deposit? This is the #1 problem for users that have nothing to show for their deposits). Nobody is getting screwed, have a little patience.

bobthebomb: 12/18/2017 9:07:10 AM

HI, you may be impressed, but for your system be unable to process .2 of a btc withdrawal is outrageous. 6 days ago. Nothing. Pathetic is the only word I've got for it. I needed that money back as fiat. I missed a greattime to sell on coinbase. Please just give me MY MONEY! ANSWER MY SUPPORT TICKETRS! 



Posted: 12/18/2017 2:13:46 PM
SlDirect
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 4
#26

There shouldn’t be the problems in the first place, dont justify errors blaming growth. Just admit you were unprepared and screwed up.

My issue, I sent you NZ dollars feeling safe dealing with an Nz company where I live and it’s still not showing despite leaving my bank account.

 

is or manual or automatic?

Blitztennis: 12/18/2017 4:04:31 AM

 

Errors are bound to happen, we don't put them down to growth, just the delays. We just can't get to everyone as fast as we'd like. 

NZD deposits are processed manually twice a day. Don't be too worried if you're sure they came to us, we just have to allocate the funds to your account.

froufrou: 12/18/2017 4:09:31 AM

This comany makes millions out of fees , yet cannot hire enough staff to get ot support tickets? There is alot of money involved 

when people send thouands in crypto and not receciving them days on end while the coins lose their worth ...

I'v sent 8000 ETN when they were 10=0.9 usd now its almost half that ... That's money in trades that no one is going to bring us back .

And im a small fish people sent 80,0000 ETN with nothing to show for it ... Not even a word that you guys are working on it . 

I'v contacted my lawyer and im looking for class action suit . I'm sure there will be alot of people on board that got screwed .

KosherBeat: 12/18/2017 8:33:53 AM

 

In April there were 40,000 users, 2 founding staff members, and very little income.  Since then, Cryptopia has seen the literal definition of exponential growth in users, site traffic, and everything that comes with it, hired and trained >20 full time staff, >10 full time contractors, with others being hired now on a weekly basis.  On the 1st of December we reached 500,000 users.  Today 2.5 weeks later we have 730,000 users.  I am continually amazed and impressed at how our staff are continuing to cope with this kind of growth.

Support staff need training and they are being hired and trained as fast as humanly possible, while still dealing with abuse from users that typically made mistakes and expect us to fix them (did you include a paymentid with your ETN deposit? This is the #1 problem for users that have nothing to show for their deposits). Nobody is getting screwed, have a little patience.

bobthebomb: 12/18/2017 9:07:10 AM

I'v been patient the first time it happend ... Then there was node not connected on your part and again lost days of trading . 

I'f i'v was the one to blame you wouldnt hear a peeps out of me . At time of writing my missing transaction as been confirmed  3710 , Age 00:002:14:39:39 payment ID included 

and correct . https://blockexplorer.electroneum.com/tx/0362caef31450681fbfdba8a234823fc1f6c3f5a075be691480d05f2b61cce56/1 . 

My lawyer tells me we have legal recourse here , so that tells me you guys have made errors on your part . 

If you couldnt handle the influx of users , then you could have closed registration for a while while you sort stuff out  , like Poloniex did ... 

You can give excuses or make things right ... I prefer the latter . 

KosherBeat: 12/18/2017 10:14:34 AM

 

Okay, so I did what I shouldn't have and actually looked at this.  Here are the facts:

  1. You're moaning and threatening lawsuits, and even went and talked to your lawyer about a transaction for a value of a whole $41
  2. Your transaction completed and is shown clearly in your account as of 3 days ago: 21874820 ETN 450.00000000 Confirmed 0362caef31450681fbfdba8a234823fc1f6c3f5a075be691480d05f2b61cce56 22 12/15/2017 7:34 PM

The reason we are slow to reply is not because of the number of users, it is the number of users that are abusive and spamming our ticket system (and forums) for things that are not even an issue that we have to take time and effort to research and reply to. Thanks for wasting our time.  If you don't like our service please feel free to remove yourself from the our system and go somewhere else to trade your Electroneum in future.

 

bobthebomb: 12/18/2017 10:58:07 AM
WELL, I 'VE MADE NO MISTAKES. I HAVE A BTC LOCKED IN YOUR SYSTEM. I CAN'T GET A CONFIRMATION EMAIL. 5DAYS NOW. I WILL BE THREATENING LEFGAL ACTION SOON, AS I HAVE LOST THE OPPORTUNITY TO SELL THAT BITCOIN AT THE RECENT HIGH OF 17K EUROS - AND I NEEDED THE MONEY! GIVE ME MY MONEY!


Posted: 12/18/2017 2:16:38 PM
randymck123
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 6
#27

https://explorer.u-currency.com/tx/980d3f9c3cd5a6259a6ef0a8f957469ce599db41898d682af9ffea66db1d453f

 

This is my unit coins that never were deposited into my cryptopia account.   Can anyone help explain what is going on?   I have a support ticket that is 9 days old with no reply.   My amount is the 3,447. 

 

 



Posted: 12/18/2017 7:41:01 PM Edited: 12/18/2017 7:42:54 PM
abarger
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#28

There shouldn’t be the problems in the first place, dont justify errors blaming growth. Just admit you were unprepared and screwed up.

My issue, I sent you NZ dollars feeling safe dealing with an Nz company where I live and it’s still not showing despite leaving my bank account.

 

is or manual or automatic?

Blitztennis: 12/18/2017 4:04:31 AM

 

Errors are bound to happen, we don't put them down to growth, just the delays. We just can't get to everyone as fast as we'd like. 

NZD deposits are processed manually twice a day. Don't be too worried if you're sure they came to us, we just have to allocate the funds to your account.

froufrou: 12/18/2017 4:09:31 AM

This comany makes millions out of fees , yet cannot hire enough staff to get ot support tickets? There is alot of money involved 

when people send thouands in crypto and not receciving them days on end while the coins lose their worth ...

I'v sent 8000 ETN when they were 10=0.9 usd now its almost half that ... That's money in trades that no one is going to bring us back .

And im a small fish people sent 80,0000 ETN with nothing to show for it ... Not even a word that you guys are working on it . 

I'v contacted my lawyer and im looking for class action suit . I'm sure there will be alot of people on board that got screwed .

KosherBeat: 12/18/2017 8:33:53 AM

 

In April there were 40,000 users, 2 founding staff members, and very little income.  Since then, Cryptopia has seen the literal definition of exponential growth in users, site traffic, and everything that comes with it, hired and trained >20 full time staff, >10 full time contractors, with others being hired now on a weekly basis.  On the 1st of December we reached 500,000 users.  Today 2.5 weeks later we have 730,000 users.  I am continually amazed and impressed at how our staff are continuing to cope with this kind of growth.

Support staff need training and they are being hired and trained as fast as humanly possible, while still dealing with abuse from users that typically made mistakes and expect us to fix them (did you include a paymentid with your ETN deposit? This is the #1 problem for users that have nothing to show for their deposits). Nobody is getting screwed, have a little patience.

bobthebomb: 12/18/2017 9:07:10 AM

I'v been patient the first time it happend ... Then there was node not connected on your part and again lost days of trading . 

I'f i'v was the one to blame you wouldnt hear a peeps out of me . At time of writing my missing transaction as been confirmed  3710 , Age 00:002:14:39:39 payment ID included 

and correct . https://blockexplorer.electroneum.com/tx/0362caef31450681fbfdba8a234823fc1f6c3f5a075be691480d05f2b61cce56/1 . 

My lawyer tells me we have legal recourse here , so that tells me you guys have made errors on your part . 

If you couldnt handle the influx of users , then you could have closed registration for a while while you sort stuff out  , like Poloniex did ... 

You can give excuses or make things right ... I prefer the latter . 

KosherBeat: 12/18/2017 10:14:34 AM

 

Okay, so I did what I shouldn't have and actually looked at this.  Here are the facts:

  1. You're moaning and threatening lawsuits, and even went and talked to your lawyer about a transaction for a value of a whole $41
  2. Your transaction completed and is shown clearly in your account as of 3 days ago: 21874820 ETN 450.00000000 Confirmed 0362caef31450681fbfdba8a234823fc1f6c3f5a075be691480d05f2b61cce56 22 12/15/2017 7:34 PM

The reason we are slow to reply is not because of the number of users, it is the number of users that are abusive and spamming our ticket system (and forums) for things that are not even an issue that we have to take time and effort to research and reply to. Thanks for wasting our time.  If you don't like our service please feel free to remove yourself from the our system and go somewhere else to trade your Electroneum in future.

 

bobthebomb: 12/18/2017 10:58:07 AM
WELL, I 'VE MADE NO MISTAKES. I HAVE A BTC LOCKED IN YOUR SYSTEM. I CAN'T GET A CONFIRMATION EMAIL. 5DAYS NOW. I WILL BE THREATENING LEFGAL ACTION SOON, AS I HAVE LOST THE OPPORTUNITY TO SELL THAT BITCOIN AT THE RECENT HIGH OF 17K EUROS - AND I NEEDED THE MONEY! GIVE ME MY MONEY!
SlDirect: 12/18/2017 2:16:38 PM
I SEE YOU GUYS ARE TOTALLY SLAMMED. ANYWAY SOMEONE CAN TAKE A LOOK AT MY TICKET 72124? 

 



Posted: 12/18/2017 8:08:19 PM
ahmedmixaat
Gender: Unknown
Country: Unknown
Threads: 4, Posts: 10
#29

ticketId=75356



Posted: 12/18/2017 8:55:13 PM
MarieG76
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 46
#30

This is a joke! 4 support ticketys later, no reply. Loads of my btc stuck in this exchange. How can you get away with this! GIVE ME MY MONEY. I WANT OUT!

SlDirect: 12/18/2017 2:10:42 PM

 Stop opening multiple support tickets for the same problem please. It won't speed things up, it will certainly slow things down. The best thing you could right now close out the three extra tickets you made and add any additional info you have to the first original ticket. 

MarieG76: 12/18/2017 8:56:58 PM

 



Posted: 12/18/2017 9:00:00 PM
bobthebomb
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 75
#31

Posting ticket numbers in here will not speed up your case. Our staff are going through them in order received, posting in here if anything slows things down for all.  Please be patient, your ticket will be responded to.

Cheers.



Posted: 12/19/2017 4:00:57 AM
mrhot2000
Gender: Unknown
Country: Unknown
Threads: 6, Posts: 33
#32

honestly this makes me feel better and safe. I have been missing 4 xmr from my withdrawal and no response was creating frustration that feeling of being scammed but a little bit of just one line posted anyway hinting that you got us is all we need. i still hope that my ticket that has been pending for 17 days gets resolved soon I miss my money :P

 

Hi everyone. I'm sorry you're all feeling the effects of our unprecedented growth- this has resulted in a large number of support tickets. We make an effort to respond to every ticket, but waiting times are ever-growing, and can also depend on the issue. I have some advice for ticket lodging:

  1. Don't create multiple tickets for the same issue. It just slows down the process for everyone. If you need to add more information, reply to the original ticket.

  2. Give as much information as possible in the ticket. Currency type, transaction ID, time, addresses, whatever you can provide us to help you will speed up the process when we get to your ticket.

Thanks!

froufrou: 12/18/2017 3:46:42 AM

 



Posted: 12/19/2017 8:58:44 PM
mattandkris16
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#33

Over 2 weeks now



Posted: 12/19/2017 9:25:55 PM
ahmedmixaat
Gender: Unknown
Country: Unknown
Threads: 4, Posts: 10
#34

#75356 - i forgot to put my Payment Id from ETN !!!!!!!!! HELP ME



Posted: 12/19/2017 10:02:02 PM
mrhot2000
Gender: Unknown
Country: Unknown
Threads: 6, Posts: 33
#35

18 days gone i must be near the top of the que by now

 

 

Posting ticket numbers in here will not speed up your case. Our staff are going through them in order received, posting in here if anything slows things down for all.  Please be patient, your ticket will be responded to.

Cheers.

bobthebomb: 12/19/2017 4:00:57 AM

 



Posted: 12/19/2017 10:48:28 PM
mehrdad782014
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 7
#36

18 days gone i must be near the top of the que by now

 

 

Posting ticket numbers in here will not speed up your case. Our staff are going through them in order received, posting in here if anything slows things down for all.  Please be patient, your ticket will be responded to.

Cheers.

bobthebomb: 12/19/2017 4:00:57 AM

 

mrhot2000: 12/19/2017 10:48:28 PM

  can you tell me your timeframe for replying thr tickets?

 



Posted: 12/21/2017 10:42:05 PM
coinsforwhat
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 10
#37

Need to hire alot more support people. 



Posted: 12/22/2017 12:19:48 AM
ovicekol951658
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#38

Hi I sent to my account 12 hours ago 0,03 btc and....ist total 0,03 btc but available 0,00 and estimated 0,03. I wrote to support a mail, nobody answer. What can I do? 



Posted: 12/22/2017 12:27:44 AM Edited: 12/22/2017 12:29:26 AM
mrhot2000
Gender: Unknown
Country: Unknown
Threads: 6, Posts: 33
#39

There shouldn’t be the problems in the first place, dont justify errors blaming growth. Just admit you were unprepared and screwed up.

My issue, I sent you NZ dollars feeling safe dealing with an Nz company where I live and it’s still not showing despite leaving my bank account.

 

is or manual or automatic?

Blitztennis: 12/18/2017 4:04:31 AM

 

Errors are bound to happen, we don't put them down to growth, just the delays. We just can't get to everyone as fast as we'd like. 

NZD deposits are processed manually twice a day. Don't be too worried if you're sure they came to us, we just have to allocate the funds to your account.

froufrou: 12/18/2017 4:09:31 AM

This comany makes millions out of fees , yet cannot hire enough staff to get ot support tickets? There is alot of money involved 

when people send thouands in crypto and not receciving them days on end while the coins lose their worth ...

I'v sent 8000 ETN when they were 10=0.9 usd now its almost half that ... That's money in trades that no one is going to bring us back .

And im a small fish people sent 80,0000 ETN with nothing to show for it ... Not even a word that you guys are working on it . 

I'v contacted my lawyer and im looking for class action suit . I'm sure there will be alot of people on board that got screwed .

KosherBeat: 12/18/2017 8:33:53 AM

 

In April there were 40,000 users, 2 founding staff members, and very little income.  Since then, Cryptopia has seen the literal definition of exponential growth in users, site traffic, and everything that comes with it, hired and trained >20 full time staff, >10 full time contractors, with others being hired now on a weekly basis.  On the 1st of December we reached 500,000 users.  Today 2.5 weeks later we have 730,000 users.  I am continually amazed and impressed at how our staff are continuing to cope with this kind of growth.

Support staff need training and they are being hired and trained as fast as humanly possible, while still dealing with abuse from users that typically made mistakes and expect us to fix them (did you include a paymentid with your ETN deposit? This is the #1 problem for users that have nothing to show for their deposits). Nobody is getting screwed, have a little patience.

bobthebomb: 12/18/2017 9:07:10 AM

I'v been patient the first time it happend ... Then there was node not connected on your part and again lost days of trading . 

I'f i'v was the one to blame you wouldnt hear a peeps out of me . At time of writing my missing transaction as been confirmed  3710 , Age 00:002:14:39:39 payment ID included 

and correct . https://blockexplorer.electroneum.com/tx/0362caef31450681fbfdba8a234823fc1f6c3f5a075be691480d05f2b61cce56/1 . 

My lawyer tells me we have legal recourse here , so that tells me you guys have made errors on your part . 

If you couldnt handle the influx of users , then you could have closed registration for a while while you sort stuff out  , like Poloniex did ... 

You can give excuses or make things right ... I prefer the latter . 

KosherBeat: 12/18/2017 10:14:34 AM

 

Okay, so I did what I shouldn't have and actually looked at this.  Here are the facts:

  1. You're moaning and threatening lawsuits, and even went and talked to your lawyer about a transaction for a value of a whole $41
  2. Your transaction completed and is shown clearly in your account as of 3 days ago: 21874820 ETN 450.00000000 Confirmed 0362caef31450681fbfdba8a234823fc1f6c3f5a075be691480d05f2b61cce56 22 12/15/2017 7:34 PM

The reason we are slow to reply is not because of the number of users, it is the number of users that are abusive and spamming our ticket system (and forums) for things that are not even an issue that we have to take time and effort to research and reply to. Thanks for wasting our time.  If you don't like our service please feel free to remove yourself from the our system and go somewhere else to trade your Electroneum in future.

 

bobthebomb: 12/18/2017 10:58:07 AM
I made a withdrawal of xmr end of nov the tx in the account history you show does not exist the transfer shows completed but nothing ever made to the wallet. nothing with those txid found on the block chain. and its over three weeks and still waiting for my coins. i wouldnt even mind if you return them to my account here the tickets are replied with i will be handled in a que and its been over 23 days xmr has lost half its value mine is not 41 usd missing its still over a 1000 usd even at these prices kindly look into it

 



Posted: 12/22/2017 11:14:15 PM