Deposit SAFEX since 2 days, appears in balance but still unconfirmed


flomix
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Threads: 1, Posts: 7
#0

Hello guys, i need your point of view, i sent to my cryptopia account some SAFEX coins, they appear in balance, but in deposit section it's still unconfirmed :

  • b6b3514a9d2facbd36ab8944a2cbef18e06be50c6c1cbc95d33db493d716ad87 ( 5/20 )
  • 816d940897caaceefda85ec50889a02d5e907031b3968746d3649e1c0b5d7e30 ( 2/20 )

How does it work in fact ? It's like everything is frozen and i'm a bit scared to lose everything.. :(

In advance thanks for your help, advices ( some free hugs also.. ) or whatever ;)

 



Posted: 12/15/2017 11:41:06 PM
arkadoc
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#1

same. My God, where my safex coins went I have lots of money in this coin. i deposit safex to crypto. Please, Cryptopia, help me.



Posted: 12/16/2017 12:28:58 AM
lichnd123
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#2

same , GBX coin cannot confirm , pls help me.

30889748308877b3a87fe1d403fc2c83d2d76f4bc2542c5dfc26ae9851d2692d   16/20    15/12/2017   1:06:00  AM


Posted: 12/16/2017 12:34:30 AM Edited: 12/16/2017 12:34:59 AM
randymck123
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#3

Count it as a loss guys.........  I have support ticket that is 5 days old and it hasn't even been viewed yet.   They have no customer service team/support team anymore.   I pulled all my assets out of this scam exchange.  Im telling everyone i can to avoid this place and looks like im not the only one.   Go to cryptopia's facebook page and see for youself!!  

 

 



Posted: 12/16/2017 3:02:27 AM
bobthebomb
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#4

Oh rubbish. SAFEX has been in maintenance because it is an OMNI asset, and OMNI distributed a mandatory update. This update is being applied and you are told this if you bother to look.  Once the update is finished it will be back to normal.  This is NOT a Cryptopia thing, this is due to a coin update, and exchange wallets with masses of transactions take a long time to re-sync.

As for support being slow, yes it is slow, due to things exactly like this - a huge number of people writing large numbers of abusive tickets instead of actually working out what is going on before assuming Cryptopia stole their coins (which is never the case).  Tickets will be replied to in the order they come in, please have some patience.  Cryptopia has seen huge growth (hit 500,000 users on the 1st of December, and now 700,000 users just over 2 weeks later), and has been employing and training a large number of staff to assist with tickets and all the newbies flooding the support desk with problems that they could often solve themselves with just a little care or effort.



Posted: 12/16/2017 3:30:32 AM
moga111
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#5

Thanks for your response,

This whole thing is unfortunate because the safex community did not actually abuse or spam or meant any harm.

What happened is, we felt safe to know that bittrex was not the only choice, and we had only few days to transfer our coins, and thats why you got unusal amount of safexers.

I really hope this whole misunderstanding is sorted out.

 

 



Posted: 12/16/2017 7:14:25 AM Edited: 12/16/2017 7:15:20 AM
flomix
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#6

Ok thanks for these information. Let's see if this issue will be solved soon.

But it's really not hard to prevent users on Safex trading page, just a message to explain that, like this people should not be affraid and should not create support ticket.

 



Posted: 12/16/2017 8:32:53 AM
dvndr007
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Threads: 3, Posts: 5
#7

It all need is to put a notification that all coins are safe and under maintainance and this does nt need big staff and it takes just a little effort to type this notification !!

This panic is obvious we are not getting any info from any mod or any notification about whats happening lots of coins are missing and not shown then why people ll not panic??



Posted: 12/16/2017 11:55:36 AM
Ryoting
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#8

It actually says that the coin is under maintenance under 'CoinInfo', and has since this started. Though, I do think it might be helpful to have a block-sync counter in order to let people know how that progress is going, but as I am not a developer - I really don't know how feasible that is or isn't. I know that people have a lot of money at stake, but let's try to err on the side of trusting others. If you didn't trust the exchange, you wouldn't have moved the funds here in the first place.

 

I was nervous at first, as well. Less nervous once I realized the coins would show up after maintenance was complete. It makes sense; I just hadn't seen an upgrade take this long previously, but there are a lot of blocks that need to be synced even after the upgrade is complete.



Posted: 12/16/2017 4:16:26 PM
flomix
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#9

I didn't notice that something was written in "Services/News" since the 15th about OMNI updates.

 

"Once SAFEX has fully synced (at block 394077) as of this post, the wallet will be re-enabled and you will be able to withdraw. Cryptopia will ensure all users are able to withdraw all your SAFEX tokens prior to the delisting being finalised."



Posted: 12/17/2017 6:13:30 AM
xtraelv
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#10

Wallet is in maintenance due to a mandatory OMNI wallet update 

https://www.cryptopia.co.nz/News

 

Safex is bing delisted due to threats (as per delisting policy in force since April 2016)

https://www.cryptopia.co.nz/Forum/Thread/620

 

I'm not a Cryptopia staff member - only a chat moderator



Posted: 12/17/2017 8:31:50 AM
pdijkstra
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Threads: 0, Posts: 5
#11

Hello guys, i need your point of view, i sent to my cryptopia account some SAFEX coins, they appear in balance, but in deposit section it's still unconfirmed :

  • b6b3514a9d2facbd36ab8944a2cbef18e06be50c6c1cbc95d33db493d716ad87 ( 5/20 )
  • 816d940897caaceefda85ec50889a02d5e907031b3968746d3649e1c0b5d7e30 ( 2/20 )

How does it work in fact ? It's like everything is frozen and i'm a bit scared to lose everything.. :(

In advance thanks for your help, advices ( some free hugs also.. ) or whatever ;)

 

flomix: 12/15/2017 11:41:06 PM

 

You can check it that transaction went Ok and you can check the ammount you have with following links.

When wallet maintenance is over you can start trading again ( there is an chance that safex will not be delisted) or send to your safex wallet.

 

For the transaction:

https://omniexplorer.info/transactionsearch.aspx

 

Search for your wallet:

https://omniexplorer.info/addresssearch.aspx

 

 

 



Posted: 12/18/2017 2:32:40 PM
pdijkstra
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#12

Seems you 41381 safex in your wallet.

 

SafeExchangeCoin 0 41381


Posted: 12/18/2017 2:42:14 PM
hegainfante
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#13

The coins have already arrived in the wallets

Is it safe to remove SAFEX from the exchange list? because the SAFEX community sent a letter apologizing for the bad behavior of some of the members of the community and we are all waiting to know if they eliminate it or not

follow this link's: 
https://safexnews.net/open-letter-cryptopia-safex-community/
https://www.ipetitions.com/petition/SafexCommunityToCryptopia
https://twitter.com/dandabek/status/942022001975267328


Posted: 12/18/2017 9:08:59 PM
pdijkstra
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#14

The coins have already arrived in the wallets

Is it safe to remove SAFEX from the exchange list? because the SAFEX community sent a letter apologizing for the bad behavior of some of the members of the community and we are all waiting to know if they eliminate it or not

follow this link's: 
https://safexnews.net/open-letter-cryptopia-safex-community/
https://www.ipetitions.com/petition/SafexCommunityToCryptopia
https://twitter.com/dandabek/status/942022001975267328
hegainfante: 12/18/2017 9:08:59 PM

 Its not that your wallet etc will be elliminated, they will never take the coins or lock the coins that you own.

They only will not trade safex tokens on the exchange, and you wll be given more then enough time to send it later on to other exchange or safex wallet.

Same as for bittrex, is already down since 15th and you can still withdraw



Posted: 12/18/2017 9:13:16 PM
flomix
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Threads: 1, Posts: 7
#15

Yes ! My safex are available now !!!!!! thank you Crypto staff :)

And I hope they will give another chance to SAFEX, wich is a nice community, people who harrassed Crypto staff are just crazy bittrex traders, they are not part of SAFEX real holders.

Cheers.



Posted: 12/18/2017 9:15:40 PM