FAQ - Help - my bitcoin deposit has not appeared.


xtraelv
Gender: Unknown
Country: Unknown
Threads: 21, Posts: 764
#75

Hello! Please tell me I translated the coin CLAM purse on himself, but in the history of the Deposit they don't appear in the blockchain aprecia passed and they have long been in the purse, what can I do?

Pgr: 1/14/2018 8:52:05 PM

 https://www.cryptopia.co.nz/UserSupport 

DO - Include all relevant details in your ticket: transaction ID, coin type, amount and date/time of transaction
DO - Be polite to staff, we will not put up with abuse towards staff, they are working extremely hard to clear the backlog of requests and we are training more as fast as we can find them.
DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 12 days.



Posted: 1/15/2018 4:00:02 AM
Pgr
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 5
#76

Hello! Please tell me I translated the coin CLAM purse on himself, but in the history of the Deposit they don't appear in the blockchain aprecia passed and they have long been in the purse, what can I do?

Pgr: 1/14/2018 8:52:05 PM

 https://www.cryptopia.co.nz/UserSupport 

DO - Include all relevant details in your ticket: transaction ID, coin type, amount and date/time of transaction
DO - Be polite to staff, we will not put up with abuse towards staff, they are working extremely hard to clear the backlog of requests and we are training more as fast as we can find them.
DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 12 days.

xtraelv: 1/15/2018 4:00:02 AM

 Thank you!



Posted: 1/15/2018 6:03:24 AM
crzbbs
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Threads: 0, Posts: 1
#77

hai,

hello, I sent IFT amount 21918 using myetherwallet today Jan-16-2018 07:37:36 AM +UTC but until NOW more than 1000 block confirmations.

my balance still haven't yet updated. please check.

my TX hash 0xda7c416d537d18b159e74b9e8e6457b548b7523559244ee306eb5df79665b53f

thanks a lot. GBU



Posted: 1/16/2018 12:16:32 PM
209lites
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Threads: 1, Posts: 66
#78

Cryptopia llega a su fin.



Posted: 1/16/2018 12:48:42 PM
xtraelv
Gender: Unknown
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Threads: 21, Posts: 764
#79



Posted: 1/17/2018 12:37:57 AM
SombreroJansu
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 3
#80

Hi,

14 days ago I withdrawed BTC token from Cryptopia to my BTC wallet, here is the transaction:

https://live.blockcypher.com/btc/tx/578e35cb5a16da379b5d3a298177cb12b0d082dc70b234ad81cb19bb146e8049/

 

Why they didn't include any fee and because of this transaction is stuck?

Regards,

Jan



Posted: 1/17/2018 10:12:10 AM
JordanBelford89
Gender: Unknown
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Threads: 0, Posts: 2
#81

A friend have sent DNA Tokens to my Cryptopia Account. Etherscan said the transaction is succesful complete but there is no DNA in my Cryptopia Wallet. No response from the support. 1500 Dollar bye... I hate cryptopia



Posted: 1/17/2018 12:04:42 PM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 21, Posts: 764
#82

Hi,

14 days ago I withdrawed BTC token from Cryptopia to my BTC wallet, here is the transaction:

https://live.blockcypher.com/btc/tx/578e35cb5a16da379b5d3a298177cb12b0d082dc70b234ad81cb19bb146e8049/

 

Why they didn't include any fee and because of this transaction is stuck?

Regards,

Jan

SombreroJansu: 1/17/2018 10:12:10 AM

 https://blockchain.info/tx/578e35cb5a16da379b5d3a298177cb12b0d082dc70b234ad81cb19bb146e8049 

 

As you can see they did include a fee. The block explorer you use is inaccurate.

https://blockchain.info/charts/avg-confirmation-time 

https://estimatefee.com/ According to this it should have confirmed with that fee within 120 minutes.



Posted: 1/17/2018 12:54:16 PM Edited: 1/17/2018 1:13:54 PM
MasterX79
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#83

IF SOMEONE CAN HELP TO CONFIRM MY PACCOINS:

 

27003292
 
PAC
9999999.99900000 UnConfirmed Normal c201999a7cf5c7dfd29aecf211e076c3807897d803776fa708739bd20a4f2660 0/200 17/01/2018 2:42:00 PM

 



Posted: 1/17/2018 8:06:45 PM
SombreroJansu
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 3
#84

Hi,

14 days ago I withdrawed BTC token from Cryptopia to my BTC wallet, here is the transaction:

https://live.blockcypher.com/btc/tx/578e35cb5a16da379b5d3a298177cb12b0d082dc70b234ad81cb19bb146e8049/

 

Why they didn't include any fee and because of this transaction is stuck?

Regards,

Jan

SombreroJansu: 1/17/2018 10:12:10 AM

 https://blockchain.info/tx/578e35cb5a16da379b5d3a298177cb12b0d082dc70b234ad81cb19bb146e8049 

 

As you can see they did include a fee. The block explorer you use is inaccurate.

https://blockchain.info/charts/avg-confirmation-time 

https://estimatefee.com/ According to this it should have confirmed with that fee within 120 minutes.

xtraelv: 1/17/2018 12:54:16 PM

 Hi,

Within 120 minutes you say. As far as I know 14 days is a lot more than 120 minutes.



Posted: 1/17/2018 10:10:27 PM
Kola1201
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 51
#85

HELP ME PLEASE THE TRANSACTION TO WITHDRAW IS NOT CONFIRMED # 2498231 



Posted: 1/18/2018 8:20:37 AM
REKETRAS
Gender: Unknown
Country: Unknown
Threads: 5, Posts: 16
#89

If you send money here, you will lose it.



Posted: 1/24/2018 6:16:14 AM
JANG_seungwoo
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#90

I was Deposit my 1337 coin to Cryptopia from Coinexchange . Coinexchange withdrawal is completed, but My Cryptopia balance is 0 btc. Please Check it. My Cryptopia 1337 balance is LiSYm7KGrt9e3qtTWBFXLDTbrS6Xyi6DsN and my email and Cyptopia ID is ajoumoss@gmail.com



Posted: 1/26/2018 3:26:00 PM
Wing13
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 4
#91

I was Deposit my 1337 coin to Cryptopia from Coinexchange . Coinexchange withdrawal is completed, but My Cryptopia balance is 0 btc. Please Check it. My Cryptopia 1337 balance is LiSYm7KGrt9e3qtTWBFXLDTbrS6Xyi6DsN and my email and Cyptopia ID is ajoumoss@gmail.com

JANG_seungwoo: 1/26/2018 3:26:00 PM

 I have the same issue.

 What is going on with 1337 balance?



Posted: 1/26/2018 3:37:46 PM
Sovremennik
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 20
#92

I was Deposit my 1337 coin to Cryptopia from Coinexchange . Coinexchange withdrawal is completed, but My Cryptopia balance is 0 btc. Please Check it. My Cryptopia 1337 balance is LiSYm7KGrt9e3qtTWBFXLDTbrS6Xyi6DsN and my email and Cyptopia ID is ajoumoss@gmail.com

JANG_seungwoo: 1/26/2018 3:26:00 PM

 I have the same issue.

 What is going on with 1337 balance?

Wing13: 1/26/2018 3:37:46 PM

 

Same:(

Confirmations are already enough

Address: LRn8ihGVQgRyvGy3pVr6XzfgzPQCbK41oj

Tx: d7ec7bbb5f575db19583ef43bbb87839323d8c4e0c0c4055124d601369e9bd03

https://chainz.cryptoid.info/1337/tx.dws?d7ec7bbb5f575db19583ef43bbb87839323d8c4e0c0c4055124d601369e9bd03.htm



Posted: 1/26/2018 5:10:12 PM
gsmspnj
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#93

This should really called CRAPTOPIA!!!

BTC took more than 12hrs to arrive!. By then, price changed.

Never this crapexchange again!!!



Posted: 1/28/2018 9:20:58 PM Edited: 1/28/2018 9:34:08 PM
mada_laka
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#94

This is ridiculous! I've been waiting now for over 23 days for my deposit of BTC to show in my balance and on my 21 day without any response (ticket created on 1/8/2018 4:11:05 PM)! Needless to say, none of those came through, ergo, let it be known.

How much longer?!? I don't care about your growth, you should adjust accordingly or you'll be losing customers faster than you have been obtaining them. At least when any ransoms (deposits, transfers, withdrawals, …) are cleared. I was lead to believe this is a legit trading site, a place of business, not a mickey mouse club …

EDIT:

on my 37 day with this issue, 35 days no support (ticket #125808)



Posted: 1/29/2018 5:25:15 PM Edited: 2/12/2018 6:56:58 PM
ORESHEK
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#95

14 days no respond from support. Where is Support???

Hello! Please tell me I translated the coin CLAM purse on himself, but in the history of the Deposit they don't appear in the blockchain passed and they have long been in the purse.
My balance still haven't yet updated. please check.

Ticket #147862    1/15/2018 8:16:09 PM

73.41783457 CLAM

Address: xX6mCHi15HPVyGoyDj7YniGCXpqXbXCkut

Tx: e9d6ef66c16f035651fc6019ca3b05ec48ac580fab582c20ca6f78476d0e15ec

http://www.khashier.com/tx/e9d6ef66c16f035651fc6019ca3b05ec48ac580fab582c20ca6f78476d0e15ec

Have a good day.

15 days no respond from support. Where is Support???

16 days no respond from support. Where is Support???

25 days no respond from support. Where is Support???

27 days no respond from support. Where is Support???

28 days no respond from support. Where is Support???

29 days no respond from support. Where is Support???

32 days no respond from support. Where is Support???

35 days no respond from support. Where is Support???

36 days no respond from support. Where is Support???

37 days no respond from support. Where is Support???

38 days no respond from support. Where is Support???

42 days no respond from support. Where is Support???

43 days no respond from support. Where is Support???

 

Hi 

Thank you for reaching out to Cryptopia Support!

An admin has replied to your support ticket #147862, which can be viewed here.

We do apologize if we have taken some time to respond to your query. However, we appreciate your kind understanding and patience on the matter.

 

Kind Regards,

The Cryptopia Support Team

 

 

49 days later. "Good job!!!"



Posted: 1/29/2018 8:32:28 PM Edited: 3/5/2018 2:22:32 PM
guneytasyurek
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 15
#96

#*Please be advised that this is a bulk response due to the high volumes of tickets received** Thank you for contacting Cryptopia! Apologies for the delay in our response. We are really busy at the moment and your patience has been very much appreciated in the meantime. Your ticket has been sorted into a queue to be looked into and investigated. We are doing our best to get through the tickets as quickly as we can. If however, your issue has been resolved, please proceed to close the ticket as it will help us work our way through the backlog of tickets. Your kind understanding and patience is appreciated and we do hope to get back to you as soon as we possibly can. Kind Regards, Cryptopia Support Team #

Guys i know it is frustrating to wait a month but crptopia isnt a scam site just got huge number  users and trying to deal with all of them. I had response for my deposit ,  and has been waiting for deposit to appeared since a month however i suggest you to wait they are going to respond and not intention to take your money and run away  at least i got this confident from crytopia support team. 



Posted: 2/1/2018 3:55:42 AM
babouin77
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Threads: 0, Posts: 5
#97

anyone is able to deposit ETH? 



Posted: 2/15/2018 3:14:54 PM
Adam505
Gender: Male
Country: United States
Threads: 0, Posts: 3
#98

Please do not post your problems here. This is an informational thread to help users. Support has to be done through a support ticket. It is clear from the posts here that:

1) users haven't bothered to read my guide

2) users haven't bothered to read the support instructions or expected support timeframe when lodging a support ticket.

 

xtraelv: 1/4/2018 10:14:42 AM

 



Posted: 2/19/2018 3:46:04 AM
Adam505
Gender: Male
Country: United States
Threads: 0, Posts: 3
#99

Please do not post your problems here. This is an informational thread to help users. Support has to be done through a support ticket. It is clear from the posts here that:

1) users haven't bothered to read my guide

2) users haven't bothered to read the support instructions or expected support timeframe when lodging a support ticket.

 

xtraelv: 1/4/2018 10:14:42 AM

 

Adam505: 2/19/2018 3:46:04 AM

 People are posting here cause your support doesn’t get back to people so this is only other option everyone should just stop using cryptopia and use other exchanges with way better support I’ve been waiting over five days for my etherium transaction still nothing



Posted: 2/19/2018 3:48:21 AM Edited: 2/19/2018 3:50:47 AM