FAQ - Help - my bitcoin deposit has not appeared.


ultraputa
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#25

same here, deposited LTC from GDAX, arrived in few minutes but the balance is "unconfirmed", how mush should I wait for confirmation???? other exchanges do not have this problem!



Posted: 1/3/2018 3:25:24 PM
crazylocomerk
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#26

I have a GBX deposit that has been stuck for 7 hours.  Its pending and has been stuck on the same confirmation number.  I'd fill out a support ticket, but it states the turn-around time for support ticket answers is 12 days.  

 

But basically we are seeing the deposit issue across many coins.



Posted: 1/3/2018 7:13:18 PM
vacuumseal212
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#27

Yesterday I transfered 3 ETH from Coinbase to Cryptopia. Showed transaction was completed but never received the ETH and got worried. After sleeping and checking back 12 hours later it eventually did go through. Everything is delayed but I'm sure it will arrive. Previous ETH deposits to Cryptopia have been very prompt from my experience. And I did open a ticket with Cryptopia with my transaction ID, but don't know if that was part of the solution.



Posted: 1/3/2018 7:19:28 PM Edited: 1/3/2018 7:20:37 PM
crazylocomerk
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#28

Yesterday I transfered 3 ETH from Coinbase to Cryptopia. Showed transaction was completed but never received the ETH and got worried. After sleeping and checking back 12 hours later it eventually did go through. Everything is delayed but I'm sure it will arrive. Previous ETH deposits to Cryptopia have been very prompt from my experience. And I did open a ticket with Cryptopia with my transaction ID, but don't know if that was part of the solution.

vacuumseal212: 1/3/2018 7:19:28 PM

 

So these delays started as a result of the upgrade yesterday.  I'm wondering.  I didn't have any issues before then.



Posted: 1/3/2018 7:25:42 PM
rovr4on87
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#29

hmm I transferred BTC yesterday to cryptopia, it shows up in my balance, but does not reflect in my 'available' balance, so it is uncormfired, been that way for about 12 hours now??

Any thoughts? all info I entered was correct as shows unconfirmed...



Posted: 1/4/2018 1:16:57 AM
dbt2
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#30

No i didnt yet , btc and ltc didnt appear on my wallet yet , and nobody respond to my tickets.....

guneytasyurek: 1/3/2018 2:32:42 AM

 Scary, I just did a small LTC test deposit. Coinbase has it listed as complete; Cryptopia has it as unconfirmed...cry



Posted: 1/4/2018 3:59:24 AM
dbt2
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#31

What can be done ? I did deposited 2.5LTC and 0.05BTC still not shown . that is really frustrating...

guneytasyurek: 1/2/2018 9:06:54 AM

 Did you get your LTC on cryptopia wallet? Seems like I've got the same issue...

dksato: 1/3/2018 12:42:18 AM

 OK, LTC arrived!! 



Posted: 1/4/2018 4:01:58 AM
dbt2
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#32

What can be done ? I did deposited 2.5LTC and 0.05BTC still not shown . that is really frustrating...

guneytasyurek: 1/2/2018 9:06:54 AM

 Did you get your LTC on cryptopia wallet? Seems like I've got the same issue...

dksato: 1/3/2018 12:42:18 AM

 OK, LTC arrived!! 

dbt2: 1/4/2018 4:01:58 AM

 Really only took about 5 min.



Posted: 1/4/2018 4:02:56 AM
hellow
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#33

I deposited some ETH on December the 22nd but it hasn't apperead in my account yet. Opened a support ticket more than two weeks ago but there has been zero response.



Posted: 1/4/2018 5:58:39 AM
xtraelv
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#34

Please do not post your problems here. This is an informational thread to help users. Support has to be done through a support ticket. It is clear from the posts here that:

1) users haven't bothered to read my guide

2) users haven't bothered to read the support instructions or expected support timeframe when lodging a support ticket.

 



Posted: 1/4/2018 10:14:42 AM
Fanny_may
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#35

Same problem. Highly annoying. Made a BTC withdrawal request to a different exchange 10AM this morning. Did receive a confirmation email but still showing status: unconfirmed.

Tried to speed it up with below mentoined suggestion, only no transactions is being found by the bitcoin transaction accelerator on the send address. Since I dont expect any response from the open ticket handlers, can somebody give me some advice how to speed up the process?

I do see the option "cancel" in the "withdrawal" interface. In this way, I could cancel the withdrawal request and exchange it to ETH (?) and try the process again. Is it possible to still cancel the withdrawal (with unconfirmed status)?

Thnks!

 

 



Posted: 1/4/2018 7:06:14 PM
Swikked
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#36

I just opened an account and deposited BTC and have nothing to show for it under any balance history whatsoever after 3 hours. 



Posted: 1/4/2018 9:09:27 PM
Jason19750615
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#37

i transfered .04 BTC at 6pm and it is now 10:45pm and still nothing in my account. the GDAX account says ttransfered and that account is empty. So i reported the problem with the info needed and i am only going to issue one report. But has anyone had this issue resolved in the past?

 



Posted: 1/5/2018 3:49:35 AM
kim_mastro
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#38

same here my Ether dont showing on Balance

0x6fcfc33c88bfcbd193865ed6492413ad052fa1f65f0bcb07f0e4faa1b3cd9829
TxReceipt Status:
Success
Block Height:
4857696 (224 block confirmations)
TimeStamp:
1 hr ago (Jan-05-2018 10:32:10 AM +UTC)
From:
To:

 



Posted: 1/5/2018 11:33:59 AM
hoainam2004a
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#39

My deposit is not confirmed?
Estimated BTC: 0.05625841 BTC
Estimated BTC(Altcoin only): 0.03164397 BTC
 Favorites only
 Hide zero balances
 
 
Actions Currency Available Total Open Orders Est. BTC Favorite
 
  Bitcoin(BTC)
 0.00000000 0.02461444 0.00000000 0.02461444


Posted: 1/5/2018 3:43:44 PM Edited: 1/5/2018 3:46:21 PM
sikalikha
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#40

I have deposited 192$ BTC, i have not received in Balances in Cryptopia Account. Blockchain has also verified it with 4 confirmations, plz help me its all my saving.



Posted: 1/5/2018 4:41:41 PM
cryptofille
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#41

I have deposited 192$ BTC, i have not received in Balances in Cryptopia Account. Blockchain has also verified it with 4 confirmations, plz help me its all my saving.

sikalikha: 1/5/2018 4:41:41 PM

 Sorry to say man but the guys running this shit-site have alot of problems right now with deposits. Tons of people have had the same problem for weeks now... :(



Posted: 1/5/2018 4:45:25 PM
kuupandp
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#42

i deposite 0,5eth to this site to buy some coins. it said complete transfer but still not appear here yet. damn it



Posted: 1/5/2018 4:48:22 PM
Aceboogiecoin27
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#43

Can send BTC to cryoptia wallet from coin base prior level 2 verification? If not, will it appear once verifered?



Posted: 1/6/2018 3:53:50 AM
kihoon_kim
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#44

HI I`m in the same problem.

I deposited ETC about 18.8533 in CRYPTOPIA wallet.

But It`s not arrived yet. Please check my account and save my time&coin plz.

From : 0xc766F4282ba60eBFa4Bc66902F6558DC8318ed52

To : 0xa61461De8F40CD778D84eecE28580C1285a4E098

 

Have a good day.



Posted: 1/6/2018 4:53:04 AM
superseokmin
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#45

HI I`m in the same problem too.

I deposited ETC about 5.88594836 in CRYPTOPIA wallet.

But It`s not arrived yet. Please check my account and save my time&coin plz.

From : 

0x6679461702c7a46d81dac2a75319b75ad2d81a53b7ee6f4390dc0da0ca57079e

To : 

0x44b24a7ada04f3b728286fa6cfca6e55e7f6d475dbbe8f7f20ff6283e20fca3a

 

Have a good day.



Posted: 1/6/2018 8:18:19 AM
byzantine
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#46

Send 12lux coin yestrday , still didnt show up ! 



Posted: 1/6/2018 9:07:13 AM
neagu_cristian
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#47

Hi! I sent 0.03 bitcoin from my jaxx wallet to cryptopia yestarday and still it says unconfirmed.... Can someone help me?



Posted: 1/6/2018 9:33:13 AM
bprime7
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#48

Has anyone found a solution? I have waited 24 hours since withdrawing bitcoin from GDAX yet nothing has showed up at all in balances or notifications. Its almost like cryptopia has no idea its coming yet..



Posted: 1/6/2018 8:09:53 PM
nehguup
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#49

deposited ltc from gdax to cryptopia acount few mins back, didnt recieved it yet. What to do? how much time will take take?



Posted: 1/6/2018 10:35:30 PM