FAQ - Help - my bitcoin deposit has not appeared.


xtraelv
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#0

If you set your fee too low when depositing bitcoin to your Cryptopia wallet it could be that your transaction will be delayed or stuck.

If the tx fee is too low it will either:

1) Take a long time for your deposit to be confirmed.

OR

2) Be returned to your wallet after 72 hours (in some rare cases after 2 weeks)

You can check your transaction here: https://blockchain.info/ you will need to enter your transaction number (txid)

 

You can ask for a mining pool service to accelerate the transaction (for a fee) http://confirmtx.com/ OR https://pushtx.btc.com/#/ OR https://pool.viabtc.com/tools/txaccelerator/

None of these acceleration services are endorsed by me - they are for your information only - use at your own risk.

 

 



Posted: 12/12/2017 7:51:07 AM Edited: 1/9/2018 12:43:23 AM
xtraelv
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#1

Bitcoin fee estimator https://estimatefee.com/

Bitcoin fee prediction https://bitcoinfees.earn.com/



Posted: 12/12/2017 8:00:42 AM
xtraelv
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#2

When transferring small amounts to other exchanges you may want to consider using a different base market like Doge - which has much lower transfer fees. Sell you BTC for Doge on Cryptopia - transfer it and -exchange it back for Doge on the other exchange. It often is much cheaper.



Posted: 12/12/2017 10:21:35 PM
Azeezolabis
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#3

Please how to deposits money into my Electroneum wallet 

Please I need help here 



Posted: 12/12/2017 10:30:46 PM
Godmod8192
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#4

Hi,

i have the same problem i deposited 0.03btc on 6th of december, still not have arrived. I contacted the support they said i've have sent it to my own wallett and they want to charge me 10% for recovering it as it is "user error". Really dont understand how is that possible as i scanned the qr code what was displayed to me by Cryptopia. I did the same deposit to binance ten minutes earlier before my cryptopia deposit, what arrived without a single problem. Here is the transcation id:https://blockchain.info/tx/4c9a7f6cd42f16587fafd1312ec42e23db0c3975cfd98168273ae7f9fb1a4f31



Posted: 12/14/2017 1:20:50 PM
cryptosdinars
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#5

i have the same problem i send many message to the support they dont request me!!!! still unverfied ?? what is the solution please



Posted: 12/22/2017 10:09:02 PM
MarieG76
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#6

i have the same problem i send many message to the support they dont request me!!!! still unverfied ?? what is the solution please

cryptosdinars: 12/22/2017 10:09:02 PM

 Only send one support ticket. Creating multiple support tickets slows down the process for everybody. If you have more than one ticket open for the same issue, please close the extra ones.



Posted: 12/22/2017 10:53:43 PM
mikewash20
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#7

sent bitcoin from another exchanged with confirmation however, it has been 24 hours and I still have not received bitcoin in my cryptopia account? Any suggestions?



Posted: 12/23/2017 1:24:25 AM
neilfromlondon
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#8

Me too. The transaction confirmed.  This is useless, never had this on other exchanges, expect to be able to trade in a few minutes.



Posted: 12/23/2017 10:47:48 AM
ASCASTILLA
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#9

Yo tengo el mismo problema,llevo esperando desde ayer y mi deposito de ethereum (salió ayer de COINBASE) y aun no ha aparecido aquí, iba a recomendar este sitio a varios amigos pero así no me atrevo a hacerlo.Que hay que hacer para acelerar y que llegue el depósito.?



Posted: 12/23/2017 6:46:28 PM
Asalami
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#10

 i too deposited $118 btc still didn't arrived in cryptopia. 

Edit: arrived after getting 3 confirmation GL guys cool



Posted: 12/24/2017 8:54:25 AM Edited: 12/24/2017 9:16:01 AM
dmc2452
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#11

Finally arrived.

Just a bit of FYI.  I sent Bitcoin from BTCmarkets on 22nd dec. it arrived on 23rd dec, but was only just confirmed today 25th. so just short of 72 hours wait.

More annoyingly Cryptopia want the equivalent of $40 to send my coin ( approx $300) to another exchange.  I will follow a previous posters tip of converting it to another coin first.

Coincidentally i sent $400 of bitcoin from coinjar to coinspot on the same day and it took a little over an hour. 

Merry xmas.



Posted: 12/24/2017 10:09:51 PM
Zepp_01
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#12

I sent $400 worth of BTC this morning to an address to deposit BTC to my account, and still there's nothing in my account. When I search the address that Cryptopia gave me to deposit funds, it says there are no transactions for that address. What the heck is going on here???? I have never had any issues with other sites.



Posted: 12/25/2017 8:58:55 PM
Orc
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#13

how long does it usually take for your bitcoin to show up if you transferred it from coinbase?

 



Posted: 12/26/2017 4:17:40 AM
iversun323
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#14

Transferred $600 from coinbase on December 19th, have 6+ confirmations, and still nothing in my account... wtf. Coinbase says 992 confirmations. Super frustrating.



Posted: 12/27/2017 5:27:13 AM Edited: 12/27/2017 5:28:28 AM
norflex
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#15

sent bitcoin from another exchanged with confirmation however, it has been 24 hours and I still have not received bitcoin in my cryptopia account? Any suggestions?

mikewash20: 12/23/2017 1:24:25 AM

 is you problem solft cause I got the same problem now



Posted: 12/27/2017 10:43:21 PM
illya_crypto
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#16

Same thing here!
Can someone from cryptopia tech support please respond to this thread? this is incredibly frustrating



Posted: 12/28/2017 10:20:08 AM
G2428
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#17

If I ever get my money out of unofficial balance I'll never use this site again!! More than 6 days since I traded some alt coins to BTC and funds still unavailable. I don't have any idea what I can do. Is there any help out there?



Posted: 12/29/2017 6:16:17 PM
LatteThunder
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#18

I'm having the same problem. Sent my BTC 12/21. Started a support ticket 12/23. No progress on either end despite the transaction clearly showing up on block explorer.



Posted: 1/1/2018 5:32:00 AM
guneytasyurek
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#19

Hello i just deposited ltc and btc to my wallet however it doesnt appear on the account despite of showing transaction has been confirmed on the blockchain . Would you please help me ?? 



Posted: 1/1/2018 10:54:21 AM
guneytasyurek
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#20

What can be done ? I did deposited 2.5LTC and 0.05BTC still not shown . that is really frustrating...



Posted: 1/2/2018 9:06:54 AM
dksato
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#21

What can be done ? I did deposited 2.5LTC and 0.05BTC still not shown . that is really frustrating...

guneytasyurek: 1/2/2018 9:06:54 AM

 Did you get your LTC on cryptopia wallet? Seems like I've got the same issue...



Posted: 1/3/2018 12:42:18 AM
guneytasyurek
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#22

No i didnt yet , btc and ltc didnt appear on my wallet yet , and nobody respond to my tickets.....



Posted: 1/3/2018 2:32:42 AM
The5amKebab
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#23

Can anyone chime in and let us know if delays on this exchange are normal? I have sent LTC here and its not showing up here and doesn't show a tx from my other exchange, addresses and everything were correct, done this a million times on other exchanges, why the problems here on this exchange?



Posted: 1/3/2018 11:11:08 AM
guneytasyurek
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#24

Can anyone chime in and let us know if delays on this exchange are normal? I have sent LTC here and its not showing up here and doesn't show a tx from my other exchange, addresses and everything were correct, done this a million times on other exchanges, why the problems here on this exchange?

The5amKebab: 1/3/2018 11:11:08 AM

 Not normal , however nobody respond to my open tickets since 3 days  , i just lost almost 1000 dolar and nobody pay atttention for it . Good luck.



Posted: 1/3/2018 1:43:45 PM