XMR/Monero Withdraw possibly broken


BroTroxer
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#0

XMR Withdraw with status complete never arrived in wallet (regular wallet without payment id). The XMR withdraws could be broken. 10 hours since status changed to complete.

EDIT: My support ticket #67332 was created 12/9/2017 11:26:10 AM.  Of course no reply as of yet. Feel free to post your ticket stats so we can get a feel for how backlogged they are.

Update: The ticket was solved within a week which was beyond my expectation (but not acceptable as trading is, as you all know, extremly time sensitive) considering the massive ticket storm they received due to the eth issues. Wish all of you with stuck withdrawals good luck.

Ticket: #67332 - XMR withdrawal not on explorer
Opened: 12/9/2017 11:26:10 AM
Solved: 12/15/2017 3:02:52 AM



Posted: 12/9/2017 12:53:01 PM Edited: 12/15/2017 11:06:27 PM
mrhot2000
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#1

I am waiting for 8 days still not in wallet



Posted: 12/9/2017 2:12:46 PM
BroTroxer
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#2

I am waiting for 8 days still not in wallet

mrhot2000: 12/9/2017 2:12:46 PM

Looking at the amount of people complaining about withdraws and seeing how many tickets are created per day I don't think we will get our coins this year.



Posted: 12/9/2017 3:06:12 PM
mrhot2000
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#3

I am waiting for 8 days still not in wallet

mrhot2000: 12/9/2017 2:12:46 PM

Looking at the amount of people complaining about withdraws and seeing how many tickets are created per day I don't think we will get our coins this year.

BroTroxer: 12/9/2017 3:06:12 PM

 i am beigning to think we wont get them at all seem this exchange is planning to run away now with all the coins



Posted: 12/9/2017 6:00:10 PM
zmvv11
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#4

have the same issue with monero withdrawal, left a ticket. hope for fix



Posted: 12/9/2017 6:43:39 PM
hayzam
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#5

I'm using a CLI wallet so payment ID is not required I guess? And I've been waiting for only 1 day if I had seen this thread earlier I wouldn't have withdrawn it damn! Opened a ticket hope my moneroj will arrive soon :(



Posted: 12/9/2017 8:25:26 PM
godof2dcrypto
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#6

Same here, wish i had seen this thread before i bought monero. my transactionid is not showing up on the chain either. whats going on?



Posted: 12/9/2017 9:06:53 PM
BroTroxer
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#7

I'm using a CLI wallet so payment ID is not required I guess? And I've been waiting for only 1 day if I had seen this thread earlier I wouldn't have withdrawn it damn! Opened a ticket hope my moneroj will arrive soon :(

hayzam: 12/9/2017 8:25:26 PM

 You are correct. The payment id is not required for a cli wallet. There's no doubt something is wrong with the xmr withdrawals.



Posted: 12/9/2017 9:16:11 PM
caldan
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#8

same here. waiting since 1 hour.



Posted: 12/9/2017 9:25:20 PM
BroTroxer
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#9

Same here, wish i had seen this thread before i bought monero. my transactionid is not showing up on the chain either. whats going on?

godof2dcrypto: 12/9/2017 9:06:53 PM

Some people are yelling exit scam, but I doubt it. Probably just some issue with their xmr withdrawal system, and they are not aware of it yet because of the ETH shitstorm clogging up the support. Wouldn't be surprised if this issue lasts for weeks.



Posted: 12/9/2017 9:29:59 PM
caldan
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#10

my transactionid is not showing up on the chain either. How can it be?



Posted: 12/9/2017 9:35:06 PM
dancudds
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#11

Problem with deposit too. I deposited yesterday (+24 hours) and I've had 600+ confirmations since then

https://xmrchain.net/search?value=e9d0183e9312296416e62436339d79e0c2548008a3e94c21c24a211ea540a1a3

I notice that XMR deposit/withdrawl has been traken offline so maybe they're rebuilding their wallet?



Posted: 12/9/2017 10:55:57 PM
BroTroxer
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#12

Problem with deposit too. I deposited yesterday (+24 hours) and I've had 600+ confirmations since then

https://xmrchain.net/search?value=e9d0183e9312296416e62436339d79e0c2548008a3e94c21c24a211ea540a1a3

I notice that XMR deposit/withdrawl has been traken offline so maybe they're rebuilding their wallet?

dancudds: 12/9/2017 10:55:57 PM

 Thanks for the heads-up. They are indeed resyncing the wallet. Hopefully this will fix the issue for all of us.



Posted: 12/9/2017 11:14:04 PM
mrhot2000
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#13

still waiting hopefully i will get them but atleast admin should reply here to clear the situation



Posted: 12/10/2017 2:41:25 AM
malaqi1123
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#14

shit !



Posted: 12/10/2017 7:03:09 PM
BroTroxer
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#15

Seems the wallet resync didn't to anything for our issues. Guessing withdrawals are still broken juding by the latest post.



Posted: 12/10/2017 7:24:38 PM
PC__Eend
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#16

I've been waiting 2 days for an ENJ withdrawal now. Same two days for my support ticket to be answered, but as many of you.. wish I had come to this forum before :-/

So my withdrawal status also says "Complete" but nothing to be found on etherscan...  (yet) .. .  . .   (hopefully) .    .           .



Posted: 12/10/2017 7:56:24 PM
zmvv11
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#17

No changes, no ticket answers, no monero in wallet... Hope they resolve the situation in next week.

Maded today LTC whithdrawal in seconds.



Posted: 12/10/2017 8:07:50 PM
BroTroxer
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#18

This is turning into a sinking ship real fast. Wallets failing one by one, and no word from the admins reminds me of the last month of crypsy.

Several wallets have the same issue listing bad tx's as completed payments, and now even BTC withdrawals are reported to be stuck in processing. Combined with the complete lack of information from cryptopia this could be a good time to find a working wallet (LTC) and cash out if you still have unlocked coins.

Assuming these are temporary issues they will have to solve this by escalating tickets which are likely backlogged 20 days by now. I'd be surprised if we get our coins before 2018. Best of luck to all.



Posted: 12/10/2017 8:21:18 PM
aelmissaoui
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#19

Still waiting from yesterday. Lost my coins. After withdraw no coins in my wallet. This is not fair.



Posted: 12/10/2017 9:20:50 PM
justinrossrowe
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#20

Same here, ticket #67564

Withdrawal request made 2 days ago, marked "Complete" by Cryptopia, no monero received to wallet.

Contacted support, received a reply saying their wallet had fallen out of sync & they were alerting admins, once wallet was up to sync all "pending payments" would be made - (though this was not a pending payment according to Cryptopia as they have it marked as "complete"). Monero wallet then marked "under maintainance" on Cryptopia site, so assumed things were being sorted. Wallet becomes available again on Cryptopia for deposits and withdrawals, so assuming all is fixed and payments should have gone through I once again check my wallet... No, still no coins received.

Contacted support again, 24 hours ago, no reply as yet.

I also alerted support by ticket in my first message to them that users are on these forums asking for an official response regarding this, and included the link to this thread.



Posted: 12/11/2017 10:14:57 AM
nasopraso
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#21

Cryptopia ETN node stuck on block 62630!! PLEASE FIX THIS!!!!



Posted: 12/11/2017 10:45:07 AM
vanhelsing
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#22

I have same problem with monero, withdraw 2 days ago still didn't received them in wallet.



Posted: 12/11/2017 10:53:34 AM
mrhot2000
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Threads: 6, Posts: 33
#23

Same here, ticket #67564

Withdrawal request made 2 days ago, marked "Complete" by Cryptopia, no monero received to wallet.

Contacted support, received a reply saying their wallet had fallen out of sync & they were alerting admins, once wallet was up to sync all "pending payments" would be made - (though this was not a pending payment according to Cryptopia as they have it marked as "complete"). Monero wallet then marked "under maintainance" on Cryptopia site, so assumed things were being sorted. Wallet becomes available again on Cryptopia for deposits and withdrawals, so assuming all is fixed and payments should have gone through I once again check my wallet... No, still no coins received.

Contacted support again, 24 hours ago, no reply as yet.

I also alerted support by ticket in my first message to them that users are on these forums asking for an official response regarding this, and included the link to this thread.

justinrossrowe: 12/11/2017 10:14:57 AM

 

same story here but mine are missing for 10 days now



Posted: 12/11/2017 1:10:18 PM
godof2dcrypto
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#24

no word from admins yet? can anyone find their transactions on the chain?



Posted: 12/11/2017 7:38:36 PM