Missing ETH deposit x 48 hours now - help!!


laneh
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 3
#25

Really poor that we are not receiving any responses.   

The money is in the target address without being touched, so there is no suspicion of foul play.    Just not sure why the staff here cannot address the support tickets more promptly.   I have sent 4 support tickets over 72 hours without any response.  

ambardar: 12/9/2017 4:41:52 AM

  Ummm maybe because this ETH backlog is effecting everybody who has deposited an ETH or ERC20 token, so there are a lot of support tickets to work though - and when people send four on the same issue, that's an extra 3 tickets the team has to answer - it's not the best strategy to getting a quicker resolution.



Posted: 12/9/2017 5:34:02 AM
luojoo
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#26

I wish I saw this the thread before making my deposit few minutes... Missing my ETH deposit too!



Posted: 12/9/2017 5:43:03 AM
cyberkristiyan
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 32
#27

On the 4th day my ETH deposit was finally credited to my trading account. Bye bye Cryptopia!

Guys, yours will be credited, too. Nobody knows when, though. But I'd presume 4-5 days maximum.

Get your money and Don't come back.



Posted: 12/9/2017 6:06:17 AM Edited: 12/9/2017 6:07:04 AM
phongcis
Gender: Male
Country: United States
Threads: 0, Posts: 7
#28

next time,we should read comments before join the website...i dont know how they keep our money so long like that..

i got same troubles too... God bless Us....

 



Posted: 12/9/2017 6:29:38 AM
didiblack
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 4
#29

got it after 3 days



Posted: 12/9/2017 6:37:43 AM
beniaminonobile
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 5
#30

After 4 days finally i got mine



Posted: 12/9/2017 8:52:49 AM
hh520
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 8
#31

对我来说也是48小时,但是我正试着撤回ETH。只是说“处理”,没有别的......支持回复一个无用的答复,所以我不得不再写信给他们,并打开一张新的票。这是我第一次从Cryptopia退出。希望它提高。

WayneQTZ:12/8/2017 2:55:50 PM

 me too.Have you dealt with your problem?



Posted: 12/9/2017 1:22:54 PM
ambardar
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 6
#32

Just got mine credited on day 4 (around 75-80 hours from time of first confirmations on the blockchain)

 

All Cryptopia would have had to do is send out a mass email saying that ETH deposits may take 3-6 days to credit.    Or have announcement banners upon login showing the estimated deposit times for any unusually backlogged coins.    

Saying that there is a backlog in ETH confirmations is confusing because all of us here got confirmations a full 2-4 days prior to receiving our deposits in Cryptopia accounts.

I don’t want to give up on Cryptopia.    It’s good to be able to use multiple exchanges.    

I just hope they will make an effort to communicate much better with customers in the future.



Posted: 12/9/2017 3:41:48 PM
BitsyRoss
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#33

I submitted an ERC-20 token too, and now I can see over 100 confirmations, and while not days, still an hr with nothing in my wallet. What's going on?



Posted: 12/10/2017 8:02:02 PM
visoooon
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#34

3 days for me. Bismuth coin



Posted: 12/11/2017 3:49:43 AM
celcel
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 4
#35

I still haven't recieved my deposit after 5days. No response to my ticket either...

 



Posted: 12/24/2017 10:42:50 AM
renlarino
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 5
#36

Deoosit made 4 days ago. Still Waiting for my deposit to reflect in my wallet.This is so disapointing too many trading opportunities missed. 



Posted: 12/24/2017 11:35:53 AM
werwefokdfgfdgdfgdo
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#37

same here....done deposit on four days ago from bitstamp...



Posted: 12/24/2017 2:45:27 PM
FreeMoonSong
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#38

Ordre d'achat lancé il y a 4 jours sur KMD, et toujours 0 unités de cette monnaie dans mon portefeuil.

A lire les utilisateurs cela se produit régulièrement.

Faut-il en parler sur internet ?

Quelqu'un chez Cryptopia lit-il les forums et peut-il répondre ici ?

 

 



Posted: 12/25/2017 2:02:08 AM
celcel
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 4
#39

I still haven't recieved my deposit after 5days. No response to my ticket either...

 

celcel: 12/24/2017 10:42:50 AM

 It's been 8 days now and still nothing... No response to my ticket either...



Posted: 12/26/2017 11:19:20 PM
Erazex
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#40

7 days for me...



Posted: 12/27/2017 10:47:41 AM
mattyb091082
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#41

Same here, 48 hours waiting. Missing a lot of opportunities and more than 7000 block validations on the transaction... Nothing in my Cryptopia balance !!!!!! No reply to my support tickets. Where is my money ??

trandber: 12/8/2017 5:36:24 AM

 3 days now, power ledger, eth and bitcoin all stuck whilst trying to transfer over to a "reputable" exchange namely binance. Have missed out on trades and am getting seriously hacked off with no response to tickets. Cryptopia sort your s**t out NOW!



Posted: 12/27/2017 12:32:50 PM
mattyb091082
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#42

On the 4th day my ETH deposit was finally credited to my trading account. Bye bye Cryptopia!

Guys, yours will be credited, too. Nobody knows when, though. But I'd presume 4-5 days maximum.

Get your money and Don't come back.

cyberkristiyan: 12/9/2017 6:06:17 AM

 Respect! My thoughts exactly. Once its in taking evertyhing out and im off. Great business Cryptopia! Thumbs up



Posted: 12/27/2017 12:34:59 PM