A Very Likely Reason WHY WITHDRAWS ARE MESSED UP


charliemack
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#0

When you exchange cryptos on a site such as this you are physically transfering a certain amount of coins from your wallet to another while also having coin transfered into one of your wallets. As we all know the ethereum congestion has been causing delays, this means when we exchange cryptos for/to ethereum there is a delay before the coins actually apear in your wallet. I made a conversion to ethereum and later tried to withdraw into another ethereum wallet. After not recieving these funds I started to worry and rpocceded to check mycryptopia wallet histroy... nothing. I never had recieved any ethereum from the conversion in that wallet alough the site said I had x amount of ethereum. So when I went to withdraw it was completed but the wallet (on cryptopia) had no balance. My guess is that the balances displayed are just transactional histroys and are not wallet refreshes. If this sounds somewhat probable please let me know, if so I think it is going to be a long time if ever before we see our coins.



Posted: 12/6/2017 11:30:25 PM
evensteven
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#1

Yeah, they're called hot wallets but A) you should not be able to withdraw if the hot wallet is empty B) there are problems with deposits as well.



Posted: 12/7/2017 2:47:39 AM
MrFloppy
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#2

ETH and ERC20 backlog announcement

Please take the time to read this message as we are addressing a number of concerns for a wide range of our users. There is currently a significant issue with the Ethereum Network due to a large increase in traffic volume following the release of a popular ETH based blockchain application.

This is affecting ETH and all ETH based ERC20 tokens. We would like to state first that we do not anticipate any ongoing issues with lost coins or tokens but we ask for your patience during this event. Some of you will be affected now as you wait for withdrawals to be broadcast to the network, or deposits to be confirmed and available in your wallets.

It's possible that you will not be able to see your transaction on the block explorer - this is to be expected. Others will be requesting updates and general news relating to the network issues and of course will be wanting an ETA for normal network activity to resume.

While the network issues and backlog are out of Cryptopia's control, we are working hard to try and ensure withdrawals and deposits are cleared as soon as possible, but in the meantime the wallets have been put into maintenance in order to mitigate the snowball effect of this event.

During this maintenance period you won't be able to generate an address for any ETH or ERC20 based tokens. We can't provide an accurate ETA at this stage unfortunately but if you would like to track the status of our wallet you can do so here:https://www.cryptopia.co.nz/CoinInfo/?coin=ETH

If you would like to track the status of the ETH network you can do so here: https://etherscan.io/txsPending

We apologise for the delays and uncertainties and assure you we are committed to responding proactively to this external issue and our intention is to resume normal operations as soon as possible.

Due to the large number of affected users and the additional support load, we ask that you please do not raise any further support tickets related to this issue until 24 hrs after the ETH network is out of maintenance.

Thank you for your understanding and patience.

 

Regards, Cryptopia Support



Posted: 12/8/2017 4:33:34 PM
scornwell
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#3

@MrFloppy The ETH Cat issues are by and large over. The current issue is Cryptopia wallets are not reflecting completed and confimed transactions, not that the transactions are not being confirmed. It's Cryptopia's issue, not the networks. 

A huge number of Cryptopia wallets are now in maintenance, meaning deposits and withdrawals are frozen: https://www.cryptopia.co.nz/CoinInfo/



Posted: 12/10/2017 11:35:14 PM Edited: 12/10/2017 11:35:32 PM