Withdrawal Complete No Coins Received


mifba
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#0

Sense something wrong. 

Don't know if one transaction effected another.

Canceled a withdrawal as it was unconfirmed for 40 minutes. Never received dialog box to confirm in email.

Made another second withdrawal and saw green dialog box saying to go to email to confirm.

When in my email area there I saw the first email to confirm the previous withdrawal. I clicked on cancel. 

Went into the newest email to confirm the latest withdrawal.

Came back to withdrawal box in Cryptopia. Saw a white dialog box on the screen something about detect error written and disappeared.

Time goes by and no coins received from confirmed email transaction.

Checked Etherscan and looked for transaction with the address that the coins were being sent to. No transaction shows in Etherscan.

I think the coins never left Cryptopia. Just a guess. However, in transaction history this withdrawal says complete.

Any clues?

 

1311848
 PLR
145.86009273 0.01000000  Complete
 0x05f4ddfba541738dd000bb91ef3e1fd4f72ec5d8b6a7dac1d75eb80e78af2348
 0x877D9d9457dc59A0798e74430a39cCfcf96322C9
   4/12/2017 2:41:00 PM

 

Put a support ticket in #60430.

 

Happening to too many people in 24 hours. My confidence level is not so good. We should at least hear about something. Communication is too important.

They are going to go from a 4 star to 1 star review level. 

That is not what I am hoping for. 

 

 Thank you

 

 

 

 

 

 

 



Posted: 12/4/2017 11:31:58 PM Edited: 12/5/2017 4:22:48 PM
TrackmasterTanx
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#1

Same issue here! WTF?? I needed that to happen in a hurry too of Course.

 

Did you put in a support ticket? Any reply?



Posted: 12/5/2017 3:32:48 AM Edited: 12/5/2017 3:34:21 AM
expanse07
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#2

Same thing to happened to me just now. How did they come up with a transaction hash that is not existing in the blockchain?Please update if you already get yours and please tell us the solution.

#60703



Posted: 12/5/2017 3:46:05 AM
kingjo85
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#3

I made a withdrawl to an address and added a colon to the end by accident. It is not showing up on the monero blockchain when searched. Cryptopia shows transaction is "completed". 



Posted: 12/5/2017 4:07:07 AM
Pandicted
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#4

Same issue for me, did not recieve my ehterum. Transaction shows "Complete".



Posted: 12/5/2017 7:47:00 AM
Cryptogiz73
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#5

Same issue for me too. I did not recieve my Monero. Waiting since 2 days. Transaction shows also Complete. I opened a Supportticket now.



Posted: 12/5/2017 8:19:48 AM
nagrjy
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#6

Same thing happened to me. I withdrew 215 Divx coins to my destination address. The transaction is completed but I could not find the transacion Hash in etherscan. Hmm..

 

Raised helpdesk ticket and waiting for the solution.  My hard earned money. 

 

Everything is correct from my end. Destination address is correct but don't know whats happened,?

 

Update(06/12) : My Issue got resolved and got back my coins. Got the response from support team that the issue is due to network problems for ETH and not from exchange. Observed similar problems on other exchanges as well and it seems the issue is not with Cryptopia alone. The same transacion Id which I was not able to find it earlier, now i am able to see it in etherscan.io



Posted: 12/5/2017 9:57:12 AM Edited: 12/6/2017 12:37:57 AM
nagrjy
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#7

Same thing happened to me. I withdrew 215 Divx coins to my destination address. The transaction is completed but I could not find the transacion Hash in etherscan. Hmm..

 

Raised helpdesk ticket and waiting for the solution.  My hard earned money. 

 

Everything is correct from my end. Destination address is correct but don't know whats happened,?

 

Update(06/12) : My Issue got resolved and got back my coins. Got the response from support team that the issue is due to network problems for ETH and not from exchange. Observed similar problems on other exchanges as well and it seems the issue is not with Cryptopia alone. The same transacion Id which I was not able to find it earlier, now i am able to see it in etherscan.io



Posted: 12/5/2017 9:57:13 AM Edited: 12/6/2017 12:38:16 AM
nagrjy
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#8

Samthing happened to me. Transaction is completed but tokens not received into destination address.

 

#60330 - Withdraw - Withdrawal tokens

 

Update(06/12) : My Issue got resolved and got back my coins. Got the response from support team that the issue is due to network problems for ETH and not from exchange. Observed similar problems on other exchanges as well and it seems the issue is not with Cryptopia alone. The same transacion Id which I was not able to find it earlier, now i am able to see it in etherscan.io



Posted: 12/5/2017 10:00:03 AM Edited: 12/6/2017 12:38:35 AM
Diabolicus
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#9

Same here, withdrew some Byteball Bytes, withdraw history shows status complete, but transaction ID cannot be found on the network.

 

Edit:

Ticket #61032, Opened: 12/5/2017 10:06:51 AM (UTC+1)



Posted: 12/5/2017 10:10:39 AM Edited: 12/5/2017 10:24:28 AM
MBijker
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#10

Same problem here too.

Sent some ETH to my Ledger Nano S. Transaction can't be found.

Opened a ticket a minute ago. Is there already someone with an answer or solution?



Posted: 12/5/2017 10:20:58 AM
ChatoChato
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#11

Hola Hola....I send Ethereum....is allready complete but not there! Is Cryptopia Taking my Ethereum...? where is the money goes?



Posted: 12/5/2017 10:22:45 AM
Pandicted
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#12

I finally recieved my etherum, seems fixed.



Posted: 12/5/2017 10:39:49 AM
1986field
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#13

I finally recieved my etherum, seems fixed.

Pandicted: 12/5/2017 10:39:49 AM
How long did you wait?

 



Posted: 12/5/2017 11:00:30 AM
1986field
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#14

How long did you wait Im at 12 hours



Posted: 12/5/2017 11:01:07 AM
PluviOphil3
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Threads: 1, Posts: 5
#15

same here..

i make 2 withdraw OTN coin

but coin not arrived to destination address

 

  1. cyyptopia transaction id # 1310954
  2. 2. cryptopia transaction id # 1310854

 



Posted: 12/5/2017 11:18:16 AM
cjnunezg
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Threads: 1, Posts: 4
#16

Samothing happened to me. Transaction is completed but tokens not received into destination address.

 

#1315037 - Withdraw - Withdrawal tokens

 

 



Posted: 12/5/2017 11:24:11 AM
Anks1311
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#17

#61056 

Withdrawal Complete No Coins Received



Posted: 12/5/2017 12:18:23 PM
Dzana89
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#18

same problem here :( cant find my txid on etherscan



Posted: 12/5/2017 12:21:48 PM
pb26
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#19

The same problem here!!!



Posted: 12/5/2017 12:24:57 PM
DaRoll
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#20

Hey Team, just to copy/paste my same reply in the other threads about the same issue - 

The Ethereum network is currently experiencing a backlog, due to a very popular ICO. (Yes it is those kitties) As this issue is at the network level, and not with the exchanges, Cryptopia has no control over this backlog. Unfortunately until the Ethereum network can catch up, there may some delay with transactions. If you would like to track this backlog, you can see a list of all pending transactions on the link below

 

https://etherscan.io/txsPending

 

Please note that any token is on the ETH network will also be effected by this backlog. (ERC20)



Posted: 12/5/2017 12:53:12 PM
Diabolicus
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Threads: 4, Posts: 16
#21

Hey Team, just to copy/paste my same reply in the other threads about the same issue - 

The Ethereum network is currently experiencing a backlog, due to a very popular ICO. (Yes it is those kitties) As this issue is at the network level, and not with the exchanges, Cryptopia has no control over this backlog. Unfortunately until the Ethereum network can catch up, there may some delay with transactions. If you would like to track this backlog, you can see a list of all pending transactions on the link below

 

https://etherscan.io/txsPending

 

Please note that any token is on the ETH network will also be effected by this backlog. (ERC20)

DaRoll: 12/5/2017 12:53:12 PM

 This shouldn't affect byteball withdrawals though.



Posted: 12/5/2017 12:55:20 PM
BitCoinNoob
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#22

same here

 

#60272 - MSP Token have not arrived on myetherwallet



Posted: 12/5/2017 12:59:58 PM
DmitriT
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#23

Same problem happened to me. Transaction is completed but tokens not received into destination address.

And transaction ID cannot be found on the network for my POWR tokens

#61037 - Withdraw - Power Ledger (POWR) withdrawal problems



Posted: 12/5/2017 1:05:43 PM
DaRoll
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Threads: 1, Posts: 29
#24

Hey Team, just to copy/paste my same reply in the other threads about the same issue - 

The Ethereum network is currently experiencing a backlog, due to a very popular ICO. (Yes it is those kitties) As this issue is at the network level, and not with the exchanges, Cryptopia has no control over this backlog. Unfortunately until the Ethereum network can catch up, there may some delay with transactions. If you would like to track this backlog, you can see a list of all pending transactions on the link below

 

https://etherscan.io/txsPending

 

Please note that any token is on the ETH network will also be effected by this backlog. (ERC20)

DaRoll: 12/5/2017 12:53:12 PM

 This shouldn't affect byteball withdrawals though.

Diabolicus: 12/5/2017 12:55:20 PM

 

Nope, it is only effecting ETH/ERC20 so log a support ticket so we can help you out with that! 



Posted: 12/5/2017 1:41:07 PM