How long "Support" take to reply tickets and Level 2 Verifications?


crytovick
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Country: Unknown
Threads: 2, Posts: 6
#0

Hello,

I opened a support ticket 2 days ago. And verification request for level 2 from yesterday.

I just want to ask how long does support and verification department usually take before replying/taking action?

Thank you.



Posted: 11/30/2017 9:12:38 AM
bitcoinsurfer
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Country: Unknown
Threads: 2, Posts: 10
#1

Hi crytovik,

I'm not sure if they are busier now then when I joined a month ago but it took about 3.5 days for me.



Posted: 11/30/2017 10:20:35 PM
crytovick
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 6
#2

I got their reply today. It tookt 3-4 days but they did reply.

And my verification is done also.

Feels great. Thanks Team Cryptopia.



Posted: 12/1/2017 8:59:28 AM
froufrou
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Threads: 0, Posts: 4
#3

Hi,

 

We are experiencing unprecedented numbers of verification requests. There will be a delay but we are definitely getting to each user. There's no need to lodge tickets or emails about verifications unless you make an error in your form. Hope that answers some questions!

 

Frou :)



Posted: 12/5/2017 10:22:51 PM
froufrou
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Country: Unknown
Threads: 0, Posts: 4
#4

Hi,

 

We are experiencing unprecedented numbers of verification requests. There will be a delay but we are definitely getting to each user. There's no need to lodge tickets or emails about verifications unless you make an error in your form. Hope that answers some questions!

 

Frou :)



Posted: 12/5/2017 10:37:03 PM
sedd900
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Threads: 0, Posts: 1
#5

I submitted my documents on Tuesday :( I hope they get verified soon.



Posted: 12/8/2017 9:06:10 AM
slayer12
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Threads: 0, Posts: 1
#6

Where are you guys submitting your documents to get verified? I can't find the section for some reason.



Posted: 12/10/2017 6:34:11 AM
PeterHarders
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Threads: 0, Posts: 1
#7

Where are you guys submitting your documents to get verified? I can't find the section for some reason.

slayer12: 12/10/2017 6:34:11 AM

https://www.cryptopia.co.nz/UserVerification

 

I am waiting now for >24h to get verification Level 2 ...

And I want to withdraw all my bitcoin(s), but can only withdraw max. 5000 NZD per day (~ 0,21 BTC) ...

The Support just doesn't answer ... as they never do ...

I will change my Coin-Provider to another site - this is just bad (support just does NOTHING - oh wait: they do smth: drinking a lot of coffee the whole day and doing "shit chat" bewteen each other)

 



Posted: Today 1:52:26 PM