Deposit not showing up from 2 days ago


chuckitin
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 2
#0

Hey

I deposited from my bank account into NZDT 2 days ago and it is yet to show in my balances here.  I've logged a support ticket last night which still hasn't been responded too.  How long does a deposit normally take? What's the normal response time on a support ticket?



Posted: 11/16/2017 8:51:52 PM
spco81
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#1

Same - been a while now. This is my second bank transfer, first one took about 4hrs to appear in my Cryptopia balances. Now its been 24hrs. Is there an automated system for this or is it manually done in Christchuch?



Posted: 11/21/2017 1:43:38 AM
jason_granville
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#2

I also made a bank transfer from an NZ account two days ago.  No response to support ticket.  Previous deposits have been slow.  Generally 24 hours.



Posted: 11/21/2017 4:17:06 AM
wifiphreak
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#3

Hey, I also put my deposit in yesterday and hasnt gone through yet. Also support ticket not responded to. It must be a manual thing which is a bit ridiculous looking through all the past posts where people are waiting days for their deposit to complete. I sent them a support ticket and asked why this was not just done every morning after overnight bank transfers have been completed. No response so far.



Posted: 11/21/2017 8:09:47 AM Edited: 11/21/2017 8:59:34 AM
ashleymason
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#4

I transfered money on Sat and its still not showing!



Posted: 11/21/2017 7:05:00 PM
thecryptokiwi
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 8
#5

No deposit...waiting over two days. Ticket sent. Doesn't look good when they can't deposit funds quickly (or automate them).

This is why everyone needs to be careful with their money and sites like this. Tighter regulation coming I hope.

TCK



Posted: 11/21/2017 8:41:34 PM
attraides
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#6

Also effected myself. (deposited $200 on monday)

had no issue with smaller $25 deposits in the past.

wondering if the size of the deposit has anything to do with it,  as i know places like mybitcoinsaver are limited to transactiions no larger than $200 at a time.

i do believe it is a manual process, yes.

could be as simple as a staff member being away/sick. or banks causing issues again for crytocurrency related businesses.

so i guess we wait.

i won't create a ticket at this stage as i suspect the issue won't be limited to just us.

 

I've had simliar issues in the past with other provides so i am not overly concerned yet



Posted: 11/22/2017 12:07:15 AM
Faiza_B
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#7

same here, just wondering how long it takes on this site?



Posted: 12/3/2017 11:22:57 AM
JiveTonto
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 7
#8

ive done a $1000 depost and its been over 72 hours and no reply to the support ticked i launched at 24 hours



Posted: 12/3/2017 3:23:21 PM
bitbully
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 3
#9

Same here, I made a XMR deposit and the coins do not show up. I am already waiting a couple of hourse but there seems to be a major issue! yell



Posted: 12/3/2017 6:17:23 PM
texke
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 4
#10

Same here, I made a XMR deposit and the coins do not show up. I am already waiting a couple of hourse but there seems to be a major issue! yell

bitbully: 12/3/2017 6:17:23 PM

 Monero chain is at block 1456721, Cryptopia is synced to 1456552 which is over 6 hours out of sync.

This is my first deposit ever and we're off to a good start...



Posted: 12/3/2017 8:00:04 PM
RockitMan
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 7
#11

NZD deposits are processesd manually. 2 working days is normal (not inc Sat Sun) sometimes faster. If it gets to 3 days filing a support ticket then, with date amount and your account code seems to jog them along.

you can bark at them all you like in support without a response and no effect before 3 days, from my experience. The 3 day thing is also advised in the depths of the forum somewhere from when they actually supported it.

First deposit took 5 days for me. Quicker thereafter.

 

I actually heard from support after joining in with a previous complaint about time scales.

I was told they have grown from 30000 users to 500000 users in a few months and are employing people hand over fist to cope.

so its not malicious (hey this is NZ) but yes not efficient.

Regarding other crypto transfers: This should be a different matter and automatic one would hope. But I am an optimist! :)

 



Posted: 12/4/2017 3:48:17 AM
kiwi888
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#12

Bugger, just transferred $12k, really should have looked at the forum posts first to see how long things take.



Posted: 12/5/2017 1:09:34 AM
kiwi888
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#13

Update, my deposit took around 12 hours to show up, not too bad.



Posted: 12/5/2017 11:10:50 PM
squatch
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#14

@kiwi888 that's strange, I deposited mine 3 days ago and still not in. So yours was prioritesed for some reason...



Posted: 12/6/2017 3:01:49 AM
Swiss
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#15

There is the same issue. Deposit XMR. xmr Block at Cryptopia 1.464.524 for hours. My XMR is in Block 1.464.589 i think the Blockchain is not in Sync.
Anybody know howlong this will take.



Posted: 12/14/2017 9:12:08 PM
rhender
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 10
#16

SCAMOLA AT CRYPTOPIA

 

STILL NO MONEY TRANSFERED FOR ME



Posted: 12/14/2017 9:50:29 PM