WITHDRAW LOST!! 2500 PILLAR!!!


Am0rPHiA
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 11
#0

withdraw shows complete, TX id is 0x1378a530dcd6cac7133085bb1f4243f42be7635474454af48ca57be67e02eb98

 

on etherscan it shows NOT FOUND

 

Wallet address is 0x0C1A40417a4BAf9f64751ef7b07B3F66157bdBaD

 

what is going on?? where are the tokens?

 

i have opened a support ticket  #51542 but there is no answer

 

anyone from support  can help with this issue?

 

 

thank you in advance

 



Posted: 11/15/2017 11:51:03 PM Edited: 11/16/2017 6:20:56 PM
Am0rPHiA
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 11
#1

i received the following message from customer support on the 20th of november

 

Hi Am0rPHiA, Thanks for contacting Cryptopia support, I am unable to find your transaction on the block explorer, I have escalated this to our admins and will advise you when the issue has been resolved. Regards, Cryptopia support.

 

Until today no updates about what has happened and when it will be resolved



Posted: 11/25/2017 8:38:42 PM
Am0rPHiA
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Threads: 1, Posts: 11
#2

STILL NO UPDATE! 20 DAYS LATER!!

 

 



Posted: 12/3/2017 11:19:33 AM
lifebtc
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Threads: 1, Posts: 14
#3

STILL NO UPDATE! 20 DAYS LATER!!

 

 

Am0rPHiA: 12/3/2017 11:19:33 AM

 

I have the same problem with PLR withdrawal!

I have an Txid that says 

"Sorry, We are unable to locate the Transaction Hash"

 

20 days is too long for resolve this problem!?

 

Ticket Information: #60486

 

Edit: I got my tokens after 23 hours!



Posted: 12/4/2017 11:33:11 PM Edited: 12/5/2017 9:28:42 PM
Am0rPHiA
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 11
#4

cryptopia support is very slow or not resolving the issue? no answer at this time , they only escalated the issue and no updates since then

 

i will update here but better have patience, i have traded on many exchanges but never had to wait so long to resolve a serious issue

 

probably the TXid was not broadcasted to the network so cryptopia has to rebroadcast with a new TXid, but  you need a month for that?? 



Posted: 12/5/2017 7:39:08 AM Edited: 12/5/2017 7:41:12 AM
Am0rPHiA
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 11
#5

WHAT??? i am waiting  almost a month to receive it and you got it in 23 hours???

 

WHAT ARE YOU DOING CRYPTOPIA SUPPORT TO RESOLVE MY ISSUE??

 

i am starting seriously to examine my legal options and also to spread the word on social media about the level of support cryptopia offers

 

ONE MONTH and my PLR are not in my wallet, why???

 

NO COMMUNICATION at all from support

 

BEWARE PEOPLE with your money in cryptopia, you are taking a huge risk

 

i have also saved everything in case you delete my account

 

 

UPDATE...  support returned the PLR tokens to my cryptopia wallet after  24 days , i hope withdraw works this time

 

 



Posted: 12/6/2017 7:42:49 PM Edited: 12/8/2017 7:12:21 PM