Support non-responsive


JustMean
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

So my trades from the past 20 hours are not being executed and my support tickets are being completely ignored. Any advice?



Posted: 11/14/2017 7:51:05 PM
ITS26
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#1

I had a BTC deposit that didn't confirm. I put in a support ticket Sunday and it was cleared up by this morning Tuesday so I know they are getting to them.



Posted: 11/14/2017 10:00:10 PM
BrayanFury
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 9
#2

Such a feeling that support is one student who is looking for tickets during his free time, and only if there is a desire



Posted: 11/15/2017 1:13:07 AM
bobthebomb
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 35
#3

Wrong, support is a large number of full time staff, increasing quickly (7 new support staff in the last 3 weeks alone). Tickets will be dealt with, have a little patience, Cryptopia has experienced huge growth and is dealing with it by training new staff as quick as possible.



Posted: 11/22/2017 8:42:41 AM