Available balance shows empty [Resolved]


shantanu997
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

HI,

I transferred some TRC coins to my wallet in here, it shows in Estimated balance but not in the available balance. I have waited over 2 hours but its still shows pending.

 

Could anyone tell when this will get credited in my account, and where can i check how many confirmation it has received and how much is it pending ?

Thanks

Shan



Posted: 11/10/2017 12:09:50 AM Edited: 11/10/2017 6:04:40 PM
Jcon1021
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Country: Unknown
Threads: 0, Posts: 1
#1

Same happened with me and around the same time too.  I opened a support ticket and still didn’t hear back and I still have a zero available balance.   It’s been 12 hrs.   Did you get anywhere with it yet?



Posted: 11/10/2017 3:34:55 AM
Lxss
Gender: Female
Country: China
Threads: 0, Posts: 1
#2

你这个现在好了没。我现在情况和你一样



Posted: 11/10/2017 4:32:38 PM
MrFloppy
Gender: Unknown
Country: Unknown
Threads: 89, Posts: 563
#3

HI,

I transferred some TRC coins to my wallet in here, it shows in Estimated balance but not in the available balance. I have waited over 2 hours but its still shows pending.

 

Could anyone tell when this will get credited in my account, and where can i check how many confirmation it has received and how much is it pending ?

Thanks

Shan

shantanu997: 11/10/2017 12:09:50 AM

 

When your deposit has the required confirmations provided by its network it will become available to you in your account here.  The time it takes to get the confirmations depends entirely on the coins network, and there is nothing Cryptopia can or will do to speed this up, you should only contact Cryptopia support if you can see on a block explorer that your deposit has the full number of confimations required to be credited on the blockchain but is not in your account.

You can check the coin info page for TRC (https://www.cryptopia.co.nz/CoinInfo/?coin=TRC), and you will see that requires 150 confirmations (https://www.cryptopia.co.nz/CoinInfo/?coin=TRC&view=settings) for a deposit to become available in your account.  Depending on the coins network this could take a up to a day or more.   

More confirmations are required to improve the security of transactions and protect Cryptopia users and their coins from undersecured coin network and attempts by malicious users trying to doublespend their coins here and steal from our users. Delays could be any reason but the most likely reason is you have not waited long enough for a TRC deposit to completely confirmed.

You can view the number of confirmations that we see your deposit as having on your Deposit History page (https://www.cryptopia.co.nz/DepositHistory) and the number of confirmations it has in real time on its blockexplorer.  The TRC blockexplorer is here: http://explorer.terracoin.io/

Check the links tab for a block explorer and other links, if we have some links we will add them here and try to keep them updated with the latest but it relies on the community, devs and our users to keep us informed of dead links and updates (You can message support or a staff member in the trollbox - anyone with a shield). 

Be aware these are 3rd party links and have no relationship with Cryptopia, they are just listed here for convienence. 

If you can't find a block explorer you can try asking the coins devs or community for links or other assistance and most coins will have a  twitter, discord/slack/telegram, or at the very least a forum thread.  Looking at the links tab you can see that TRC has a forum thread here: https://bitcointalk.org/index.php?topic=1364146.0 and a website here: http://www.terracoin.io/ which are both places that you will find more information, coin news, the devs and community members for that coin.



Posted: 11/10/2017 5:53:10 PM Edited: 11/10/2017 6:08:44 PM
clockuniverse
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 20
#4

HI,

I transferred some TRC coins to my wallet in here, it shows in Estimated balance but not in the available balance. I have waited over 2 hours but its still shows pending.

 

Could anyone tell when this will get credited in my account, and where can i check how many confirmation it has received and how much is it pending ?

Thanks

Shan

shantanu997: 11/10/2017 12:09:50 AM

 

 Here is a link to our explorer as well: https://explorer.terracoin.io/

 

I head up Terracoin (TRC) and you can always message me on here if you have questions.  I don't login to Cryptopia every day (infact I was just logging in to post my Weekly update, but I do check almost all of these every day.

Bitcointalk - https://bitcointalk.org/index. php? topic = 1364146.msg13877429 # msg13877429

Bitcoingarden - https://bitcoingarden.org/ forum / index.php? Topic = 10780. msg125996 # msg125996

Reddit - https://www.reddit.com/r/Terracoin/

Twitter - https://twitter.com/Terracoin_TRC

Telegram - https://t.me/terracoin

Slack (This expires on the 16th every month and I reset it) - https://join.slack.com/t/terracoin/shared_invite/enQtMjczODA0MTA2ODIwLTA4NjVjYzZjYzg5Nzg5MDc1YTkwMjRiZTU5M2JkZmM4ZDc3ZTU4MGRhOGE2NWIyNGYwODkxODNlZjRhMzczMzk

Discord - https://discord.gg/r3QVQRN

 

Thanks!



Posted: 11/17/2017 1:03:04 AM