My Phone was Stolen - Can't Access Cryptopia


roxto
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

Hi, normally I would just wait until my ticket gets resolved, but 4 days ago my phone was stolen by someone who had probably been following me and trying to figure out my passcode by looking at me typing it (the only explanation I can think of).  The person got into my phone and managed to logon to my bittrex account and wipe out 20 000 dollars of my money. The password to bittrex was likely saved on the phone.

I do not recall whether I had accessed Cryptopia as well on my phone and maybe foolishly saved the password too.

Hence I am worried the thief got to my Cryptopia funds as well. Please try to get to my ticket asap,  I am very worried.  With the phone gone I can't access my 2fa and do not have the recovery code.

Email is ltociu@uchicago.edu, username lalato.

 

Thanks.



Posted: 11/9/2017 7:02:42 PM
froufrou
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 10
#1

Hi,

If you send an email here: https://www.cryptopia.co.nz/Home/Contact, with some account information, for example, logins, or recent deposits, withdrawals, balances, etc, we can reset your two factor settings. Hopefully this will help!

 

 



Posted: 11/27/2017 9:12:13 PM