I withdrew a fairly large amount of Nexus on 9/21 and have not yet gotten it, nor have I heard anything from support even though I created a help ticket shortly after. I did a few transactions a day or two before and they went through. I have confirmed that my address was correct, and a transaction ID was created but it does not appear on the chain explorer. I know that Cryptopia was having problems with the Nexus wallet around this time and had to restart it but that did not send my transaction. I would like to know where my funds are because I certainly don't have them, and I have the blockchain to prove that. I think 3 weeks is plenty of time to get any issues sorted out.
Been using this site for over a year but I am starting to lose trust. Can someone from support please locate my Nexus?