few days ago I have sent the ticket asking to disable (reset) my 2FA. As you can imagine its realy hard to work without option of withdrawal. sent 2 tickets, got response on first one asking to confirm if I want it completed, after that support went quiet. and reponses hoping that someone will help. I do understand you are very busy with all users but cmon. 5 days? Can anyone help me?? PLEASE!
i have the same problem , i have create 3 ticket but no response . i need to withdrawal my signatum but i lost my 2fa google authenticator.
Please give me feedback
its just ridicoules I cant withdraw anything, am stuck losing money. obviously its my fault but there is a reason why we have support.
same problem here, with Google Authenticator. Did you fix it and how, guys??
same problem, Support can 't help?
Same, How to do ?
Having difficulty with your two factor? i.e you forgot it, broke or lost your phone etc. You can request that the Cryptopia Support team perform a reset for you: https://www.cryptopia.co.nz/UserSupport. If you are unable to login to your account you will need provide some proof of ownership in the form of recent orders, transaction and/or coin balances and send the details to us using the contact form. This process can take up to two weeks due to the amount of requests.