2FA Reset- no answer on tickets.


Yozerey
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#0

Hi Team!

few days ago I have sent the ticket asking to disable (reset) my 2FA. As you can imagine its realy hard to work without option of withdrawal. sent 2 tickets, got response on first one asking to confirm if I want it completed, after that support went quiet. and reponses hoping that someone will help. I do understand you are very busy with all users but cmon. 5 days? Can anyone help me?? PLEASE!



Posted: 9/21/2017 8:59:03 AM
jamelescroc
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Country: Unknown
Threads: 0, Posts: 1
#1

i have the same problem , i have create 3 ticket but no response . i need to withdrawal my signatum but i lost my 2fa google authenticator.

 

Please give me feedback



Posted: 9/21/2017 4:14:02 PM
Yozerey
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#2

its just ridicoules I cant withdraw anything, am stuck losing money. obviously its my fault but there is a reason why we have support. 



Posted: 9/21/2017 4:39:47 PM
stevemac32
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Country: Unknown
Threads: 2, Posts: 14
#3

I am 30+ hours on my ticket #36302 no acknowledgement, nothing. 



Posted: 9/22/2017 2:11:26 PM
samdf
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 5
#4

same problem here, with Google Authenticator. Did you fix it and how, guys??



Posted: 11/6/2017 5:49:37 PM
bigy
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Country: Unknown
Threads: 4, Posts: 14
#5

same problem, Support can 't help?



Posted: 12/11/2017 3:34:14 PM
quarified
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Country: Unknown
Threads: 0, Posts: 1
#6

Same, How to do ?



Posted: 12/17/2017 5:15:19 PM
xtraelv
Gender: Unknown
Country: Unknown
Threads: 20, Posts: 673
#7

Having difficulty with your two factor? i.e you forgot it, broke or lost your phone etc. You can request that the Cryptopia Support team perform a reset for you: https://www.cryptopia.co.nz/UserSupport. If you are unable to login to your account you will need provide some proof of ownership in the form of recent orders, transaction and/or coin balances and send the details to us using the contact form. This process can take up to two weeks due to the amount of requests.



Posted: 1/6/2018 9:53:33 AM Edited: 1/6/2018 9:54:11 AM