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2FA Reset- no answer on tickets.


Yozerey
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#0

Hi Team!

few days ago I have sent the ticket asking to disable (reset) my 2FA. As you can imagine its realy hard to work without option of withdrawal. sent 2 tickets, got response on first one asking to confirm if I want it completed, after that support went quiet. and reponses hoping that someone will help. I do understand you are very busy with all users but cmon. 5 days? Can anyone help me?? PLEASE!



Posted: 9/21/2017 8:59:03 AM
jamelescroc
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#1

i have the same problem , i have create 3 ticket but no response . i need to withdrawal my signatum but i lost my 2fa google authenticator.

 

Please give me feedback



Posted: 9/21/2017 4:14:02 PM
Yozerey
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#2

its just ridicoules I cant withdraw anything, am stuck losing money. obviously its my fault but there is a reason why we have support. 



Posted: 9/21/2017 4:39:47 PM
stevemac32
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 14
#3

I am 30+ hours on my ticket #36302 no acknowledgement, nothing. 



Posted: 9/22/2017 2:11:26 PM