Ticket response time, 2FA


CarCon2
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

Hi!

 

I have sent in 2 support tickets as I was not sure the first one arrived correctly.

In the tickets I ask for help after losing my 2FA and the backup to it so I can no longer log in and access any of my funds.

I have been waiting close to 2 months now trying to stay calm, not stress about it and just wait but with no response. Now I am wondering if this is normal wait time or if something has one wrong.

 

What is the average wait time for a response on a support ticket currently? Just so I know that the ticket will actually be dealt with eventually and perhaps even an estimate of when.

 

Have a great day!



Posted: 9/13/2017 9:32:51 AM
bigy
Gender: Unknown
Country: Unknown
Threads: 4, Posts: 14
#1

Have you been assisted? I'm the same I can not login



Posted: 12/11/2017 3:35:51 PM
hoopla
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#2

Did any of you guys manage to get it reset?



Posted: 12/26/2017 12:11:01 PM
schoppi
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 2
#3

did anyone resolve the issue?

ive been also waiting for weeks for response



Posted: 1/4/2018 7:02:16 PM