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Ticket response time, 2FA


CarCon2
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

Hi!

 

I have sent in 2 support tickets as I was not sure the first one arrived correctly.

In the tickets I ask for help after losing my 2FA and the backup to it so I can no longer log in and access any of my funds.

I have been waiting close to 2 months now trying to stay calm, not stress about it and just wait but with no response. Now I am wondering if this is normal wait time or if something has one wrong.

 

What is the average wait time for a response on a support ticket currently? Just so I know that the ticket will actually be dealt with eventually and perhaps even an estimate of when.

 

Have a great day!



Posted: 9/13/2017 9:32:51 AM