Investigating issues with wallet withdrawals getting stuck.


swamp6
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#0

Trying to withdraw some safe exchange coin, been processingg forever, mouseover of wallet says:
' Investigating issues with wallet withdrawals getting stuck.'   Confirmation link clicked in email.

Now what?  

Is there any way to cancel this friggin withdraw?   

I tried the cancel withdraw button from the confirmation email only to get this:

"Withdraw #522376 not found or is already canceled or processed."

Yet it is still listed in withdraw as processing, no transaction number.  Defo stuck 

Support ticket made, no reply.

Easy to deposit, not easy to withdraw === sketch city

should I just assume these coins are gone?

Any advice appreciated.

 

 

 



Posted: 7/19/2017 4:41:01 PM
MrFloppy
Gender: Unknown
Country: Unknown
Threads: 89, Posts: 588
#1

Trying to withdraw some safe exchange coin, been processingg forever, mouseover of wallet says:
' Investigating issues with wallet withdrawals getting stuck.'   Confirmation link clicked in email.

Now what?  

Is there any way to cancel this friggin withdraw?   

I tried the cancel withdraw button from the confirmation email only to get this:

"Withdraw #522376 not found or is already canceled or processed."

Yet it is still listed in withdraw as processing, no transaction number.  Defo stuck 

Support ticket made, no reply.

Easy to deposit, not easy to withdraw === sketch city

should I just assume these coins are gone?

Any advice appreciated.

 

 

 

swamp6: 7/19/2017 4:41:01 PM

 

Just open a ticket and ask for it to be cancelled.  Your coins are not lost.  As you know,  the SAFEX wallet seems to be problematic lately and withdrawals are getting stuck, so its in maintenance now while the wallet team takes a look at it.



Posted: 7/19/2017 5:16:04 PM
swamp6
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#2

Thanks for your reply, I appreciate it.
I am getting too worked up today :)



Posted: 7/19/2017 7:22:22 PM