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Support Ticket and Contact Us forms not working


ianmcnulty
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#0

I have a security issue that needs resolving but both Support Ticket and Contact Us forms hang when I try to post them. I've tried three different browsers with the same result. What's the problem? How do I contact Cryptopia?



Posted: 6/10/2017 7:10:57 AM Edited: 6/10/2017 7:13:59 AM
MrFloppy
Gender: Unknown
Country: Unknown
Threads: 86, Posts: 461
#1

I have a security issue that needs resolving but both Support Ticket and Contact Us forms hang when I try to post them. I've tried three different browsers with the same result. What's the problem? How do I contact Cryptopia?

ianmcnulty: 6/10/2017 7:10:57 AM

I just tested the support form using Chrome and its working fine.  Try Ctrl-F5 refresh on the page and then resubmit your ticket.  If its still not working you can email support directly at system@cryptopia.co.nz 



Posted: 6/10/2017 7:33:46 AM Edited: 6/10/2017 7:35:54 AM
ianmcnulty
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 2
#2

I have a security issue that needs resolving but both Support Ticket and Contact Us forms hang when I try to post them. I've tried three different browsers with the same result. What's the problem? How do I contact Cryptopia?

ianmcnulty: 6/10/2017 7:10:57 AM

I just tested the support form using Chrome and its working fine.  Try Ctrl-F5 refresh on the page and then resubmit your ticket.  If its still not working you can email support directly at system@cryptopia.co.nz 

MrFloppy: 6/10/2017 7:33:46 AM

 Thanks MrFloppy. Tried Ctrl-F5 refresh in Chrome and resubmitted but the support form is still hanging on "Submitting...."

Will try email and see if that works!



Posted: 6/10/2017 7:48:45 AM