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Lost order


coupable
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

after setting an order to buy, i recieved those two notifications:

in an hour: Order Refund - Refunded 0.00009900 BTC from buy order.
in an hour: Order Filled - You bought 900.00000000 HYP for 0.00035100 BTC

the amount was discounted from my balance and i can't see my order in the "open orders" section.



Posted: 6/7/2017 4:11:28 PM
Withboredom
Gender: Unknown
Country: Unknown
Threads: 2, Posts: 16
#1

after setting an order to buy, i recieved those two notifications:

in an hour: Order Refund - Refunded 0.00009900 BTC from buy order.
in an hour: Order Filled - You bought 900.00000000 HYP for 0.00035100 BTC

the amount was discounted from my balance and i can't see my order in the "open orders" section.

coupable: 6/7/2017 4:11:28 PM

Hey,

Are you meaning the Refund amount?

When you place an order we only estimate the fee, once the order is filled, if the fee changes we refund the difference back to your account instead of holding onto it.

Thanks,

Jerry

The Cryptopia



Posted: 6/13/2017 3:54:54 AM
norfkorean
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 1
#2

same thing happening to.

9 minutes ago: Order Refund - Refunded 0.00000535 BTC from buy order.
9 minutes ago: Order Filled - You bought 0.88882353 EQT for 0.00007020 BTC
9 minutes ago: Order Refund - Refunded 0.00007555 BTC from buy order.
9 minutes ago: Order Filled - You bought 12.54964706 EQT for 0.00099117 BTC
11 minutes ago: Order Refund - Refunded 0.00106672 BTC from buy order.
11 minutes ago: Order Filled - You bought 118.26150000 EQT for 0.00934029 BTC

 

 

my btc balance is still 0. no refund.



Posted: 6/14/2017 1:28:29 AM