FAQ: Why can't I withdraw? / Entering withdrawal address / Using the Address Book


MrFloppy
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#0

There could be a number of reasons as to why you are unable to withdraw, below are some of the common causes and how it can be resolved:

 

The Address field is locked out or shows no entry symbol:

This can be because you have "AddressBook Withdraw Only" checked in your security settings (https://www.cryptopia.co.nz/Security)

 

Uncheck "AddressBook Withdraw Only" and you will now be able to enter any address instead of your stored address book entries.

 

 Want to use the AddressBook?


In the bottom section of the security you can add addresses for coins for convenience and security. (Use with Settings 2FA, to prevent unauthorized additions)
When you have added an address they will stored and available in the drop down menu on the withdrawal for that coin.



Posted: 5/22/2017 12:01:54 AM Edited: 1/19/2018 7:05:09 AM
gaasiamah
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#1

Whats does the label refer to..??



Posted: 11/7/2017 2:50:29 AM
MrFloppy
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#2

Whats does the label refer to..??

gaasiamah: 11/7/2017 2:50:29 AM

 It just a name you can give it when you add entries to your address book.  You can use the label to distinguish between a BTC deposit address on another exchange and your own addresses in your wallet.  You can write whatever want as label, its for your own use only when making a withdrawl from Cryptopia, and is not seen or utilized by anyone else or the coins network.



Posted: 11/7/2017 5:10:46 AM Edited: 11/7/2017 5:11:49 AM
coachy71
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#3

What is a cryptonote payment ID?



Posted: 11/11/2017 1:34:06 AM
MrFloppy
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#4

What is a cryptonote payment ID?

coachy71: 11/11/2017 1:34:06 AM

 

The paymentID is optional for Withdrawals from here but MUST be used for deposits.  It is only needed if the site or person you withdrawaing has instructed you to use it, check with them first before sending coins their way.  eg: Cryptopia needs it deposits for cryptonote based coins so the system knows which user a deposit belongs too, every user here is given their own PaymentID while the base address is the same for everyone as it the Cryptopia wallet.

If you are withdrawing to your own wallet then you do not need it.  PaymentID is mainly used by exchanges, merchants and other services so they know which user to credit a deposit with, without it a deposit sent to them would go into the main wallet and be lost and uncredited.



Posted: 11/11/2017 4:46:42 AM Edited: 11/11/2017 4:47:22 AM
surenderverma509
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#5

sorry but i am still not able to see the options for withdrawl please help me as i need to withdrwal them on priority..



Posted: 12/1/2017 11:11:08 AM
SaintLoup
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#6

sorry but i am still not able to see the options for withdrawl please help me as i need to withdrwal them on priority..

surenderverma509: 12/1/2017 11:11:08 AM

 The security menu is on the left side, below Account and Settings and above Messages. There you can configure it.

 

 

Any tip welcomed. Thanks.



Posted: 12/5/2017 2:22:34 AM
seth808rose
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#7

Guys this might be the most headache simplist but very hard to catch issue causing this error for us.  I had it too but with some investigating I noticed that when I simply copy my address/key and paste it unto the adrress box for withdraw, sometimes the addresses are so long that they are given to us to copy but given in 2 or 3 sometimes 4 rows which creates small breaks/spaces within the address/key which than is invalid because it should be a constant stream of letters and numbers without any spaces within the code.  Hope this is the issue if it is which ive been trying to relentlessly get this info out for all the many of us having this same issue it comes down to our wallets creating this invalidity within the address/key given for us to makes transactions.  sahme on them for not realizing the mistake and headache were all having to suffer with.

 



Posted: 1/13/2018 5:48:10 PM
arslantariq
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#8

i want to cancel my withdraw of mintcoin still in processing for many days.any one help me to find out the problum

 

 

 

 



Posted: 1/19/2018 11:14:10 AM
Edepopede
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#9

I suggest Cryptopia provides an overall update on the withdrawel issue which results in many (not sure how many) customers not being able to actually move the money or even feel they have been scammed. Please also indicate the backlog of transactions to date so that the community understands the crisis. Also indicate which coins are affected. Let the audience know you are addressing the sitiation and people shall wait 2 weeks to recejve the coins.



Posted: 1/19/2018 12:29:38 PM
lizwar
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#10

i want to cancel my withdraw of mintcoin still in processing for many days.any one help me to find out the problum

 

 

 You can go to your open orders option. If you see that trasnaction request there, slide the screen over to see the red X for cancel. Click it, and that might remove that order.

 

arslantariq: 1/19/2018 11:14:10 AM

 



Posted: 1/20/2018 5:40:19 AM
lightvblue
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#11

i want to cancel my withdraw of mintcoin still in processing for many days.any one help me to find out the problum

 

arslantariq: 1/19/2018 11:14:10 AM

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         me, too. (#2398035)



Posted: 1/20/2018 2:18:04 PM