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I don't get the withdraw validation email


jy147154
Gender: Unknown
Country: Unknown
Threads: 1, Posts: 1
#0

I can get login and registration mail.but I don't get withdraw validation email 

What is withdraw validation email address (like system@cryptopia.co.nz ), i can join white list to my email account.

 

 

 



Posted: 2/6/2017 5:50:22 AM
teo9999
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 3
#1

I have the same problem, i set my witdraw 2 factor but no mails reveived.



Posted: 2/8/2017 2:37:58 PM
MrFloppy
Gender: Unknown
Country: Unknown
Threads: 77, Posts: 397
#2

You can resend a withdrawal confirmation email from here https://www.cryptopia.co.nz/WithdrawHistory

If your not receiving it

1 - Check your SPAM folder

2 - Check that Cryptopia is not being blocked and is an allowed as sender or whitelisted in your settings (not all email providers may offer this)

3 - Try to contact your email serivce provider and ask to them allow/stop blocking email from Cryptopia.

If none of the above remedies the situation or is possible for you, then you can request to have your registered email changed by opening a support ticket with the email address you want it changed to.

 

 

 



Posted: 2/8/2017 6:32:49 PM Edited: 2/8/2017 6:33:46 PM
teo9999
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Country: Unknown
Threads: 0, Posts: 3
#3

Thx for your answer, i opened a ticket to change by mail but support is not responding.

 

 



Posted: 2/9/2017 11:36:15 AM Edited: 2/9/2017 6:46:28 PM
MrFloppy
Gender: Unknown
Country: Unknown
Threads: 77, Posts: 397
#4

Thx for your answer, i opened a ticket to change by mail but support is not responding.

 

 

teo9999: 2/9/2017 11:36:15 AM

 

 

Don't worry the admins see all the tickets and will work through them systematically and depending how much other work they have to do, can take some time but it be will be seen, and address as soon as is possible for them. :)



Posted: 2/9/2017 6:46:41 PM
teo9999
Gender: Unknown
Country: Unknown
Threads: 0, Posts: 3
#5

Prbolem solved! thx everyone for support!



Posted: 2/10/2017 2:50:46 AM