Information & Support



























































































































































































































































































Posts: 1



















































































































































































































































































































































































Posts: 1




















































































Last Posts

I'v been patient the first time it happend ... Then there was node not connected on your part and again lost days of trading .  I'f i'v was the one to blame you wouldnt hear a peeps out of me . At time of writing my missing transaction as been confirmed  3710 , Age 00:002:14:39:39 payment ID included  and correct .  .  My lawyer tells me we have legal recourse here , so that tells me you guys have made errors on your part .  If you couldnt handle the influx of users , then you could have closed registration for a while while you sort stuff out  , like Poloniex did ...  You can give excuses or make things right ... I prefer the latter . 


Can any body help me on 14 Dec 2017 i transfer 3016 SAFEX coin  from my bittrex to cryptopia account due to of delisting of Safex on bittrex. But after deposit safex in my cryptopia wallet it is not mentioning it still please tell me guys what i do its also showing market going to be delisting and my wallet not showibg my amount there is showing maintenance and updation. On bittrex when maintenance happen they also showing amount. But on cryptopia it is not showing atleast ensure that an individuals deposit is successful or not.


 Please share your findings :)  I am trying to withdraw Electroneum. 


    I actually made this mistake in fairness can you confirm it can be fixed? I don't care about waiting just need to know it can be fixed....happy to wait WEEKS as long as I know i can expect my 30k coins back  Issue at the moment is not knowing.


    I actually made this mistake in fairness can you confirm it can be fixed? I don't care about waiting just need to know it can be fixed....happy to wait WEEKS as long as I know i can expect my 30k coins back  Issue at the moment is not knowing.


I believe Smartcash posted a mandatory update which means we have to update and resync - these things just take as long as they take, sorry we can't provide an ETA.


The same problem, how did you solve it? If you have an answer, send it to voodor87@ukr.net


Hello I have the same problem. Ticket open 4 days ago :    Please Admin help us to receover our coins.   Thanks.


I ask the Council to send a friend of mine such a situation, voodor87@ukr.net


 I ask the Council to send a friend of mine such a situation, voodor87@ukr.net


Что делать если забыл свой PIN ?       


Что делать если забыл свой PIN ?       


at the time of deposit the smartcash wallet was enabled but very soon after i confirmed transaction from other exchange the wallet here disabled sighting maintainance , now it has been been 4 days while my smartcash has moved from previous exchange but could not come here ,i am afraid i am gonna lose my tokens hey , i had made a deposit of 364 smart cash to cryptopia smart cash wallet , how ever it says wallet is under maintainance , can you please tell me how many days will it take for the wallet to maintain, transaction id 60c0a1459d582c32f88055dd57a33b2e6694a5154519c0da523ba8fd74264155


https://www.cryptopia.co.nz/Forum/Thread/3769


  In April there were 40,000 users, 2 founding staff members, and very little income.  Since then, Cryptopia has seen the literal definition of exponential growth in users, site traffic, and everything that comes with it, hired and trained >20 full time staff, >10 full time contractors, with others being hired now on a weekly basis.  On the 1st of December we reached 500,000 users.  Today 2.5 weeks later we have 730,000 users.  I am continually amazed and impressed at how our staff are continuing to cope with this kind of growth.Support staff need training and they are being hired and trained as fast as humanly possible, while still dealing with abuse from users that typically made mistakes and expect us to fix them (did you include a paymentid with your ETN deposit? This is the #1 problem for users that have nothing to show for their deposits). Nobody is getting screwed, have a little patience.


was having similar issues with witdrawal, but was able to move small amounts by converting them into, USDT or NZDT. then changing them to DOGE for withdrawing since DOGE withdrawal fee is manageable. but more or less you still loose out on a few SATOSHIS